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IMPROVEMENT AND DEVELOPMENT AGENCY FOR LOCAL GOVERNMENT

LG Inform Plus API - Ongoing Cloud Support

LG Inform Plus API- An open data service providing consistent data from over 50 trusted open data sources including the ONS, DEFRA, DLUHC, Public Health England and many others. It covers 275 collections, 17,000 metrics and 2.4 billion+ data values, aligned to geographical/administrative boundaries covering all of England and Wales.

Features

  • Real-time data retrieval provides instant access to updated statistics
  • Consistent RESTful endpoints deliver predictable structured queries across datasets
  • Secure API authentication ensures authorised access using token-based security
  • High-performance data queries enable rapid extraction of large datasets
  • Structured JSON outputs supply clear machine-readable responses for integration
  • Automated bulk downloads support efficient retrieval of extensive indicators
  • Comprehensive metadata access offers detailed contextual information for indicators
  • Flexible querying filters and aggregates based on multiple dimensions
  • Version-controlled endpoints maintain stable APIs whilst supporting future enhancements
  • High availability infrastructure ensures reliable consistent uptime for services

Benefits

  • Access timely data instantly to support evidence-based decision making
  • Automate routine reporting tasks to save time and increase productivity
  • Integrate data seamlessly into internal systems for improved efficiency
  • Reduce manual work by retrieving indicators programmatically through APIs
  • Maintain consistent reporting using stable datasets retrieved via API
  • Access long-term historical trends instantly to improve planning and forecasting
  • Share consistent data easily to improve collaboration across teams
  • Automate data retrieval to speed analytics and support decisions
  • Improve accuracy by replacing manual tasks with automated API retrieval
  • Benchmark performance quickly using consistent indicators retrieved via API

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ITandBusinessmanagement@local.gov.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

8 8 2 1 0 8 5 7 2 1 7 2 8 2 5

Contact

IMPROVEMENT AND DEVELOPMENT AGENCY FOR LOCAL GOVERNMENT Alex Rigge
Telephone: 07796376354
Email: ITandBusinessmanagement@local.gov.uk

About your service

Service categories

Cloud Support Services

Ongoing Support

  • End user training coordination
  • Other

Service scope

Service constraints
Planned maintenance by agreement. API targeted 24/7 availability otherwise.

User support

Email or online ticketing support
Yes
Support response times
Within 4 hours. (Monday - Friday 9 - 5.30pm only).
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
None
Support levels
Availability target 99%. Standard support hours 9 - 5.30 Monday - Friday. Respond within 1 working day.
Support level provision is included within the subscription cost and detailed within the Service Level Agreement (SLA). Currently, April 2026, this cost is £3,300 per month for up to 10MB data, but is subject to change, depending on individual SLA.
Support required over and above the levels agreed within the SLA will be charged as per the 'Lot 3 Pricing Rate Card for Job Family Roles and Levels document'.
We provide a raft of instructions on the website and within LG Inform itself, online help within the web interface, live chat during standard support hours and regular webinars demonstrating the API. Wherever possible we aim to meet WCAG 2.2 AA accessibility standards. Whenever there have been accessibility issues, we have worked with the individual client to resolve and rectify the specific issue.
AI chatbot
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Data architect
Role level UK Rate Offshore Rate
Data architect £1,000.00 £1,000.00

Data roles

Data analyst
Role level UK Rate Offshore Rate
Senior data analyst £1,000.00 £1,000.00
Principal data analyst £1,000.00 £1,000.00
Data engineer
Role level UK Rate Offshore Rate
Lead data engineer £1,000.00 £1,000.00

IT operations roles

Business relationship manager
Role level UK Rate Offshore Rate
Senior business relationship manager £1,000.00 £1,000.00
Lead business relationship manager £1,000.00 £1,000.00

Product and delivery roles

Product manager
Role level UK Rate Offshore Rate
Product manager £1,000.00 £1,000.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,000.00 £1,000.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau (Amtivo Group)
ISO/IEC 27001 accreditation date
Tuesday 12 October 2010
What the ISO/IEC 27001 doesn’t cover
Our certification does not state what is not covered by our ISO/IEC 27001:2022. However, details provided on the certificate include that we have been assessed and meet the requirements of ISO /IEC 27001:2022 for the "design, development, implementation, operation, maintenance and support of Client-site and Cloud hosted management systems using custom and third party software at Placecube's remote locations and utilising third party data processing facilities: SOA ISO27001:2022-v1. This is in accordance with the Statement of Applicability Version 1, 24/01/2025. Further clarifications regarding the scope of this certificate and the applicability of the requirements may be obtained by consulting the certifier." Certificate number: 247093
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
CQS (Certified Quality Systems) Limited
ISO 9001 accreditation date
Tuesday 13 February 2024
What the ISO 9001 doesn’t cover
The scope of this Certification applies to the Quality Management System relating to
the Provision of Services to Promote, Improve and Support Local Government Incorporating the Best Practice Requirements of ISO 31000:2018
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
F407ce50-a11d-4894-ba3e-b5608e11a6ab
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
2bdf4218-86ec-45a5-b41a-da7a7c3fe820
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ITandBusinessmanagement@local.gov.uk. Tell them what format you need. It will help if you say what assistive technology you use.