Howell Technology Group Limited

ThinPrint - Print Software Solutions

HTG offer ThinPrint software solutions which reduce the administration of print infrastructure and print users by leaving all the time intensive tasks to ThinPrint. Customers benefit from advanced features like print quotas, automated per-page billing, secure-release-printing, Wi-Fi printing to any printer from mobile-devices, remote-printing and self-service- portals.

Features

• ThinPrint-Mobile-Print, secure, supports-all-manufacturers, supports Apple/Android
• ThinPrint-Personal-Printing, Authentication via scanning QR code, PIN at the printer.
• ezeep Cloud-Managed-Printing, self-service-portal, scalable, direct IP printing

Benefits

• Print optimization, speeds up print outputs.
• Reliable, misprints and printouts are a thing of the past.
• Low cost print management, automatic printer allocation, printer and driver-management
• Control and security, print management solution provides greater security .

£2 to £6 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@htg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

882117650275815

Contact

David Maginnes
03304609828
david@htg.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: UK Mon-Friday 8am-6pm excluding public holidays ; ; Priority - Response - Update frequency; 1 (Critical) - 30 Minutes - 1 Hour ; 2 (High) - 1 Hour - 2 Hours; 3 (Medium) - 1 Hour - Daily; 4 (Low) - 1 Hour - Every 2nd Day; ; Outside of working hours TBD
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: HTG is a specialist partner with all major cloud hosting providers such as Microsoft Azure, Amazon AWS, Google GCP, and Citrix Cloud. As a MSP and CSP we provide dedicated 1st line monitoring and triage resource, weekly/monthly reporting, advanced troubleshooting / problem management, independent platform assurance along with Pre and Post-Sales Support. HTG follow ISO27001 and ITIL service management processes to support customers in aligning IT services with the needs of business. HTG also have an established help desk, providing support Monday to Friday, 9am - 5pm. However this help desk can be made available to support additional needs of the client.; HTG are also certified in all our software services technologies which include Microsoft, AWS, Google, Citrix, Nutanix, VMware, ThinPrint, IGEL, LoginVSI, ControlUP, and Cloudhouse.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provides a range of resources to help customers get started on our services. These include: comprehensive documentation (in multiple formats), introductory videos, hands-on labs, online and in-person training.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: No data is held within the solution.
• End-of-contract process: At the end of the contract as per the licensing Terms and Conditions of ThinPrint the End User is obliged to remove ThinPrint software from its infrastructure.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: No

Scaling

• Independence of resources: Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. Services which provide virtualized operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level. Continuously monitoring service usage to project infrastructure needs to support availability commitments/requirements. Maintenance and capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Citrix, Microsoft, VMware, IGEL, ControlUP, LastPass, Veeam, Exclaimer, Nulia, Decisions

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Other
• Other data at rest protection approach: This solution adheres to independently validated privacy, data protection, security protections and control processes. (Listed under “certifications”). AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed). Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: N/A
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Other
• Other protection within supplier network: Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. This gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit. This also enables customers to open a secure, encrypted channel to services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use.

Availability and resilience

• Guaranteed availability: This service is host by AWS which currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on our website via the links below: • Amazon EC2 SLA: http://aws.amazon.com/ec2-sla/ • Amazon S3 SLA: http://aws.amazon.com/s3-sla • Amazon CloudFront SLA: http://aws.amazon.com/cloudfront/sla/ • Amazon Route 53 SLA: http://aws.amazon.com/route53/sla/ • Amazon RDS SLA: http://aws.amazon.com/rds-sla/ • AWS Shield Advanced SLA: https://aws.amazon.com/shield/sla/ Well-architected solutions on AWS that leverage AWS Service SLA’s and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements. E
• Approach to resilience: The AWS Business Continuity plan details the process that AWS follows in the case of an outage, from detection to deactivation. AWS has developed a three-phased approach: Activation and Notification Phase, Recovery Phase, and Reconstitution Phase. This approach ensures that AWS performs system recovery and reconstitution efforts in a methodical sequence, maximizing the effectiveness of the recovery and reconstitution efforts and minimizing system outage time due to errors and omissions. AWS maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites. Customers are responsible for implementing contingency planning, training and testing for their systems hosted on AWS. AWS provides customers with the capability to implement a robust continuity plan, including the utilization of frequent server instance back-ups, data redundancy replication, and the flexibility to place instances and store data within multiple geographic regions across multiple Availability Zones.
• Outage reporting: Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: AWS’s Identity and Access Management (IAM) system controls access to AWS services/resources. No actions are permissible without authentication. IAM facilitates the issuance of access permissions per user/group. MFA is available at no extra cost. AWS CoudTrail allows you to log, continuously monitor and retain events related to API calls across your AWS infrastructure.
• Access restrictions in management interfaces and support channels: IAM provides user access control to AWS services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via MFA devices. API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root AWS Account’s Secret Access Key or the Secret Access key of a user created with AWS IAM). Amazon EC2 API calls cannot be made on customers’ behalf without access to customers’ Secret Access Key. API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR Limited
• ISO/IEC 27001 accreditation date: 17/10/2016
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 11/11/2016
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Microsoft Gold Security Partner
  • ISO 27017
  • ISO 27018
  • SOC 1/2/3
  • Microsoft Advanced Specialist Security Partner
  • Microsoft Certified Security Solutions Partner

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: N/A

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to AWS services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation. Teams set bespoke change management standards per service, underpinned by standard AWS guidelines. All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party. Emergency changes follow AWS incident response procedures. Exceptions to change management processes are documented and escalated to AWS management.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: AWS Security performs vulnerability scans on the host operating system, web applications, and databases in the AWS environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities. AWS Security monitors newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/. AWS customers are responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection for their Amazon EC2 and Amazon ECS instances/ applications. Scans should include customer IP addresses (not AWS endpoints). AWS endpoint testing is part of AWS compliance vulnerability scans.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: AWS deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor: • Port scanning attacks • Usage (CPU, processes, disk utilization, swap rates, software-error generated losses) • Application metrics • Unauthorized connection attempts Near real-time alerts flag potential compromise incidents, based on AWS Service/Security Team thresholds. Requests to AWS KMS are logged/ visible via the account’s AWS CloudTrail Amazon S3 bucket. Logs provide request information, under which CMK, and identify AWS resources protected through the CMK use. Log events are visible to customers after turning on AWS CloudTrail in their account.
• Incident management type: Supplier-defined controls
• Incident management approach: AWS adopts a three-phased approach to manage incidents: 1. Activation and Notification Phase 2. Recovery Phase 3. Reconstitution Phase To ensure the effectiveness of the AWS Incident Management plan, AWS conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact. The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  HTG’s expertise lies in migrating existing IT systems to the cloud. We know this is one of the most high-impact ways to move towards net-zero IT. It eliminates the need for on-premises infrastructure, which is costly, resource-heavy, time-inefficient, and a huge contributor to carbon emissions via energy consumption. After an organisation switches to the cloud, HTG can help to re-purpose old devices, as well as provide access to companies that specialise in recycling technology while ensuring data destruction as needed. In terms of any remaining hardware, idling PCs, laptops and other devices consume enormous amounts of energy. We can set up devices to automatically power off when not in use. We partner with providers who manufacture devices with environmentally friendly methods and are committed to delivering digital workspaces and assets in a sustainable way. Microsoft is on track to being carbon negative within the decade and is currently carbon neutral. We provide expert advice around sustainable IT policies and training along with best practices for repurposing existing devices or BYOD. We work with clients from the early stages of migration, through to optimising use of digital workspaces and devices over the long-term with environmentally friendly automation. HTG’s commitment to enabling remote working is our secondary tool for fighting climate change. Saving fuel by cutting commutes, reducing energy consumption within workplaces and reducing the need for business travel, carbon emissions within any business will be significantly reduced. We also recognise small, conscious decisions within our own business practices contribute to the fight against climate change. Within HTG’s own offices, we are largely paper-free, and frequently remind employees to switch off lights when they leave rooms. We also use local suppliers of products and services as much as possible to reduce our carbon footprint and operate in a sustainable manner.
• Covid-19 recovery:

  Covid-19 recovery

  HTG are committed to addressing the impacts of COVID-19 in a sustainable way that embeds positive practices into our business and the businesses we work with. We continue to grow as an organisation which means we can offer secure employment pathways in a region that was heavily impacted by COVID-19. We currently have a number of employees who have joined us via apprenticeship schemes, and we are dedicated to maintaining this route as a credible means of training, retraining and developing our employees. Working in a sector that is reliant on emerging technologies means that there is a fairer playing field for those that are either new to the world of work or decide to change careers, as historical IT experience is not necessarily relevant or valuable. Therefore, we provide a compelling career path for those that may have had their employment prospects negatively impacted by COVID-19. HTG’s mission to provide businesses with the IT infrastructure to operate safely and effectively from anywhere supports the unprecedented shift to remote and hybrid working practices post-COVID. Whilst HTG could easily have transitioned to a remote-first organisation, we recognise the value in having a physical office, and the benefits this brings to our local community. We also recognise the importance of in-person connection and collaboration for mental wellbeing. We empower our employees to choose to work wherever and whenever it suits them best, and this level of trust and autonomy unquestionably reduces stress for our employees. We encourage our team to make healthy and sustainable lifestyle choices, offering a suite of benefits that, not only, financially incentivise practices like cycling to work, using public transport and eating healthily, but allow them access to private medical practitioners, that facilitate early intervention and reduce the burden on the NHS.
• Tackling economic inequality:

  Tackling economic inequality

  HTG’s efforts to tackle economic inequality are threefold. Firstly, HTG is based in one of the 20% most deprived neighbourhoods in the UK1 and we are very proud of our North East of England roots. We are committed to remaining in the region and providing a local pathway for careers that, historically, may have required a move towards a different region in order to progress. Our presence is also a valuable local commodity as we can invest money in the surrounding community via our offices, the spending habits of our employees and our local charitable endeavours. Our employees also have a commitment to volunteering and we foster relationships with Not-for-Profits in our local community. Secondly, our most-valued contracts are with Public Sector organisations that are, themselves, committed to tackling economic inequality. In 2019-20, one of our clients supported 3,834 people into work, placed 254 people into apprenticeships, helped 208 people to start their own business and ran 6,000+ free, accredited training sessions. They also provide a range of grants for work and business. Finally, HTG are providing services that allow businesses to reap the benefits of using the latest technologies. Our team is made up of experts in their field, including cyber security, and we pride ourselves on building trusted partnerships with our clients whereby we can tailor solutions to meet a range of needs. We take on the responsibility of creating an IT infrastructure that is robust and future-focused. The benefits we offer include enabling remote working; increasing efficiency and productivity; reducing the likelihood of costly data losses and downtime in IT services. Our smart solutions allow our clients to focus on what they do best, in the confidence the service we provide for them is scalable and secure.
• Equal opportunity:

  Equal opportunity

  HTG have cultivated an inclusive culture where people feel safe and comfortable in discussing their uniqueness within the workplace – across the full range of protected characteristics. Our organisational values bond us as a team and create a sense of belonging that we see critical to hold on to, even as we scale. Our flexible approach to working, enables team members to feel supported and empowered to manage their workloads in whichever way meets their needs best. HTG, particularly, see neurodiversity as a powerful asset to our organisational approach. An employee group made up of people who think differently allows us to leverage a range of perspectives that are valued and respected when it comes to considering complex future scenarios and finding solutions to new and challenging problems. In particular, Dyslexics have a higher propensity to exhibit the kind of skills that are essential for our line of work: being detail-orientated, creative, problem-solvers. We offer Dragon voice recognition software as standard so that it is an “opt-out” action rather than someone having to request it. We are committed to increasing the representation of disabled people within our team and are working with Made by Dyslexia and Mind to ensure that we are proactively addressing the needs of those employees who are neurodivergent or have long-term struggles with their day-to-day mental health. Our apprenticeship schemes are a fantastic route for employees from disadvantaged backgrounds or from minority groups to gain skills that increase their employability. We also want to safeguard jobs for disabled people within our local community which is why we partner with SeaChange and AutismAble, two local initiatives that provides sustainable employment opportunities to people with Autism and Learning Disabilities. We are committed to only working with Living Wage employers to eradicate modern slavery.
• Wellbeing:

  Wellbeing

  The health and wellbeing of HTG’s team is of paramount importance to us. Our distribution of work is structured in a way to ensure equity and prevent burnout. Our management style is one where mentoring and coaching is valued over direction and instruction. We pride ourselves on a culture where employees feel comfortable to be their authentic selves within the workplace and work hard to foster relationships that mean the team feel safe to raise concerns or voice struggles without fear of discrimination or judgement. We offer employees the freedom to work from home, as well as take paid and unpaid leave from work when they need to prioritise their wellbeing. We also offer benefits that allow employees access to continued, tailored, professional support free of charge. All our people managers are Mental Health First Aiders in order to enact early prevention and intervention where we see an employee struggling to manage their mental wellbeing. We are committed to promoting the benefits of a healthy lifestyle to our employees and offer a range of benefits to ensure everyone has access to readily available health and wellness choices. We provide complimentary healthy snacks to our employees, run a Cycle to Work scheme, provide Private Medical Insurance to all employees and provide a Wellness Wage, a monthly allowance towards activities that contribute towards an employee’s wellbeing. We recognise that fitness isn’t a one-size-fits-all model so, in a manner consistent to our working practices, we give our team the freedom to make choices that are best for them. Our approach to wellbeing is guided by the 5 pillars of wellbeing recommended by the NHS. Learning new skills is one of those pillars and continued, lifelong learning is a stalwart component of HTG’s DNA.

Pricing

• Price: £2 to £6 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@htg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.