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LACE Partners

Operating in the cloud - Post go-live support

A successful go live requires a comprehensive approach to hyper care, monitoring adoption through cloud analytics, deploying communications and engagement and advice on any fixes required from feedback.

Features

  • Hypercare support for BAU team
  • Hypercare project management
  • Knowledge transfer
  • Post go live communications to drive adoption
  • Project close-out and off-boarding
  • Change networks and change champions
  • Employee feedback forums

Benefits

  • Demonstrating quick wins and the value of the HR Service
  • Stand up of hyper care support team with clear roles
  • Daily view of adoption, queries, and any fixes required
  • Coaching of BAU team from HR Cloud technology experts
  • Engaged support network
  • Increased adoption of new HR cloud technology

Pricing

£20,000 to £150,000 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at emma.taylor@lacepartners.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 8 2 4 3 4 2 3 4 9 5 8 4 9 6

Contact

LACE Partners Emma Taylor
Telephone: 07850477851
Email: emma.taylor@lacepartners.co.uk

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
Service Model Training
Hypercare Support Training
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Programme planning with quality checks and steps built in Quality reviews are set-up and scheduled at the start of the programme - agreed with key stakeholders (objectives, timing, and governance). End of phase quality reviews. End of programme review and recommendations report

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Not applicable

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Not applicable

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Tackling economic inequality

Apprenticeship schemes are used to provide opportunities for economically disadvantaged people to enter into the workforce

Equal opportunity

Through our recruitment, onboarding, performance management and compensation processes LACE ensures an equal opportunity workplace

Wellbeing

Through individual benefits packages Wellbeing services are offered to all employees. Also throughout the year there are a number of company wide initiatives undertaken to promote mental and physical health.

Pricing

Price
£20,000 to £150,000 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at emma.taylor@lacepartners.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.