Oxygen Finance Ltd

Pipeline Manager

Enables Local Authorities to manage their procurement pipelines for tracking, workload management and publication, meeting Procurement Act 2023 requirements. Key Contract and Tender Pipeline information is stored all in one place, easily exported for publication with user notifications and real-time dashboard reporting for pipeline events & workload management.

Features

• Procurement Pipeline events and Contract Register recording and management
• Create a Contract Register entry directly from a Pipeline item
• Contract data import facility
• Notification alerts
• Customised filtering and reporting for organisation-specific Service Areas and Directorates
• Workload reporting
• Missing data / data quality reporting
• Audit trail reporting

Benefits

• Manage your whole pipeline all within one system
• Any nominated user can make their own auditable updates
• Easy to manage large programmes of work with targeted notifications
• Full audit trail detailing field changes by user
• Easily exported to be compliant with new Procurement regulations
• Field Controls to ensure data is consistent and reportable
• Automated KPI dashboard
• Contract Register / Pipeline interlinked to reduce manual workload
• Organisation-specific Service Areas / Directorates level reporting
• Reporting to support workload management, data quality and effective planning

£10,000 to £15,000 an instance a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at debbie.lyons@oxygen-finance.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

882932023660496

Contact

Debbie Lyons
07980 926778
debbie.lyons@oxygen-finance.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Users need internet access and a computer with a modern browser such as Chrome, Firefox, Edge or Safari. Recent versions which are supported by the browser provider are required.
• System requirements:
  • A modern internet browser (see comment above)
  • Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 2 hours during working hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We use Tidio which has screen reader support, keyboard navigation and colour customisation
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Oxygen offers two levels of customer support which is available Mon-Fri, 9-5 and is available remotely via phone, email, live chat and video call withing the cost of the subscription. First line support such as user setup, refresher training and general account management is provided by our support team. Second line support such as onboarding, specific use case training, bespoke research and data analysis is provided by our customer success team. Onsite support is provided at a discretionary day rate + mileage cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We work to a Design - Data - Training implementation model. ; We define and agree all fields, map and upload customer's data and then setup and train users on how to use the system. ; Full end user service documentation is provided, along with ongoing support delivered via phone, email and live chat.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: All users data, including all fields, is provided via export at the end of the contract.
• End-of-contract process: The service automatically expires at the end of the contract term and user accounts are automatically de-activated at this point. User data is held securely for a period of time and then securely deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: There are customisable flexi-fields plus customisable dropdown options.

Scaling

• Independence of resources: Pipeline Manager is hosted on a fully resilient, high performance cloud environment which has been scaled to ensure sufficient capacity for all our users.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide a summary of usage volumetrics on request from the buyer. Usage dashboard is available on request and can include: ; -login data; -usage data ; -inactive user data ; -device and location data ; -usage change analytics
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export all fields via in-built functionality and is delivered via .csv format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service Availability is 99.92%.
• Approach to resilience: Pipeline Manager is hosted on Microsoft Azure, which has duplication and redundancy built in throughout the service.
• Outage reporting: To date, Pipeline Manager has never had an outage. For both planned and unplanned outages users are notified via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: No management interfaces or support channels are provided to clients.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Pipeline Manager is hosted in Microsoft Azure which is compliant with ISO 27001, and Oxygen follows ISO 27001 best practices.
• Information security policies and processes: Oxygen Finance has and aligns to an information security policy. Oxygen Finance follows standard good practice relating to office security, including privileged access to network, services and systems, and effective off-site back-up processes. All policies and processes align to ISO 27001.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Software and hardware is managed to ISO 9001 approved processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Oxygen Finance has a Vulnerability Management Policy and in addition Vulnerability Management is supported via the Microsoft Azure Platform.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring approach. Microsoft Azure is CSA/CCM approved.
• Incident management type: Supplier-defined controls
• Incident management approach: Oxygen Finance aligns to an incident management policy.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sustainable travel policies to encourage the use of trains and electric car and cycle to work schemes to encourage low-carbon travel as well as reducing the amount of travel throughout the business by committing to use digital meetings wherever possible for both internal and external meetings. Oxygen practices a Hybrid working model, therefore employees are only required in the office 2 days a week, because of this we not only reduce our carbon footprint via travel but also have reduced our office size and energy consumption. Our clients told us they needed to be at the forefront of addressing the climate emergency; we developed Insights Carbon as a vital tool to help them do just that. Rolled out over the last year and built on top of our existing Insights product, Insights Carbon provides public bodies with free, real-time insights into the carbon footprint associated with their third-party spending. Energy saving measures within our office such as double glazing, PIR lighting & LED lighting.

  Covid-19 recovery

  Through Oxygen’s FreePay service in 2023 we enabled our clients to pay invoices totalling in excess of £583m to over 15,000 SME suppliers to the public sector early to support better cashflow. The benefits extend beyond financial gains - FreePay enhances relationships between buyers and suppliers, promotes transparency in purchase-to-pay practices and, in doing so, ensures timely payments. As councils and public bodies embrace FreePay, they not only improve their own efficiency, but also empower the businesses that form the backbone of their supply chains. Since inception, FreePay has paid £2.0bn of invoices early. Our Early Payment programmes have generated £11m of savings in 2023 for local authorities. Within our office we have improved handwashing facilities by introducing anti-bacterial gels and soaps, have changed our office layout to improve social distancing, have continued with hybrid/ remote working policies introduced during Covid and have expanded our sustainable travel solutions through cycle to work and electric car schemes.

  Tackling economic inequality

  Oxygen’s Freepay service supports the growth of SME’s through early payment of invoices to support better cashflow management, business resilience and employment opportunities. Insights enables organisations to benchmark themselves against other organisations so they can spend their budgets more effectively, and provide improved outcomes for their constituents / service users.

  Equal opportunity

  Oxygen has a regularly reviewed equal opportunities policy which applies to employees, contractors and job applicants and we hold regular employee training sessions to ensure compliance throughout the business. Achieving inclusivity and gender balance at all levels across the company remain an important objective. In 2023, our workforce was 53% male and 47% female – significantly better than the sector norm. Furthermore, 52% of our line and senior manager positions are held by women. We have measures in place to support employees with disabilities and hold an annual pay review board to ensure equal pay throughout the business. All employees are given learning and development opportunities and are encouraged to apply for internal promotions, even if their current skillset is in need of development. Oxygen commits to and operates as a Living Wage employer where all staff are paid a Living Wage.

  Wellbeing

  We offer comprehensive support to employees for both physical and mental health, we provide staff with health cover, including remote GP access and mental health support. We hold annual mental health workshops, plan bi-annual team building events and have freely available fruit in our office for all staff. We have workplace champions who organise regular in-work events such as yoga, health walks & crafting sessions. Every member of staff is afforded two paid volunteering days and we organise regular events to support this, including charity football tournaments, Christmas present drives & wrapping, STEM for girls and talks at local colleges. Our recent annual employee satisfaction survey speaks volumes: more than 90% of our staff participated, of which 96% said they would recommend working at Oxygen to their friends. Most importantly, 95% said they understood how their individual contributions align with our company objectives. This alignment is not accidental; it follows deliberate efforts to foster employee engagement and ensure everyone feels connected to our shared mission.

Pricing

• Price: £10,000 to £15,000 an instance a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at debbie.lyons@oxygen-finance.com. Tell them what format you need. It will help if you say what assistive technology you use.