Semmtech B.V.

Laces Library Manager (App)

Laces Library Manager is used for capturing and managing master data like specification libraries, product catalogues, reference data libraries and application blueprints. Laces Library Manager offers different workspace types with dedicated functionalities, suitable for each library type. Together with the Laces Hub, it is part of Laces Enterprise Suite.

Features

  • Structure data
  • Natural language processing
  • Extract data from pdf
  • Relate data to pdf
  • Publish to SPARQL end point
  • Read from SPARQL end point
  • Version control
  • Relate data to external sources
  • Make information machine readable
  • Standardized information structures

Benefits

  • Published versions of data sets can be managed easily
  • Data is easily reused by multiple applications
  • Data is made intelligent through meaningful semantic relations
  • No vendor lock-in of your data
  • Information models can be used for rapid application development
  • Allow domain experts to capture Linked Data
  • Allow reuse of specification documents
  • Central management of product catalogues
  • Easily accessible and usable user interface

Pricing

£60 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hermanhoekman@semmtech.nl. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 8 3 2 5 0 9 0 9 0 7 5 2 7 7

Contact

Semmtech B.V. Herman Hoekman
Telephone: +31613566474
Email: hermanhoekman@semmtech.nl

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Laces Linked Data Platform
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No specific constraints that are necessary to communicate.
System requirements
  • Internet browser
  • Internet connection

User support

Email or online ticketing support
Yes, at extra cost
Support response times
- Urgent priority tickets: 1 working day hours
- High priority tickets: 4 working day hours
- Normal priority tickets: 2 working days

- There is no support during weekends
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users can communicate in writing with Semmtech staff.
Web chat accessibility testing
We have not yet tested web chat with assistive technology users.
Onsite support
Yes, at extra cost
Support levels
Service desk availability: 1000 GBP / month
Onsite support: 105-130 GBP / hour
Remote support: 105-130 GBP / hour
Support available to third parties
Yes

Onboarding and offboarding

Getting started
- Online documentation
- Onsite training
- Online training
- Technical support
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
- Publish to Linked Data Platform
- Download source files
- Export Turtle
- Export CSV
End-of-contract process
- Revoking access to the application environment
- Cleaning up the application environment

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Connects to LDP 1.0 platforms such as Laces Linked Data Platform
API documentation
No
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
- HM Government will have access their own instance of Laces Library Manager
- Virtual services in cloud + Auto Scaling
- On-premise possible

Analytics

Service usage metrics
Yes
Metrics types
- Active user logins
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
- Information is published as Linked Data on the web and accessible
- Information is downloaded as CSV
- Information is downloaded as Turtle
Data export formats
  • CSV
  • Other
Other data export formats
RDF/OWL
Data import formats
Other
Other data import formats
  • Turtle
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Using cloud provider's VPC (Virtual Private Cloud)

Availability and resilience

Guaranteed availability
Semmtech will put in commercially reasonable effort to offer the License Holder 24 hours a day, seven days a week the latest version of the Software, except for planned unavailability for maintenance. Maintenance will be executed within announced time frames and not within office hours as much as possible.
Approach to resilience
Semmtech prefers to not make our resilience information public and will make this information available on request.
Outage reporting
Outages are reported via email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Role based access for different environments and user rights
Access restriction testing frequency
At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Kiwa NV
ISO/IEC 27001 accreditation date
31/12-2022
What the ISO/IEC 27001 doesn’t cover
The complete product and its surrounding processes are covered by this certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO 27001 compliant ISMS (Information Security Management System)

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
- change records are kept within the RFC Register
- change may be proposed by management team
- change must be authorized by IT manager, who must assess its justification for business and potential
- negative security impacts change must be implemented by IT manager
- IT manager is responsible for checking that the change has been implemented in accordance with the requirements
- IT manager is responsible for testing and verifying the system's stability
Vulnerability management type
Undisclosed
Vulnerability management approach
At this time no explicit procedure are in place which actively track and manage vulnerabilities in operational systems.
Protective monitoring type
Undisclosed
Protective monitoring approach
At this time no explicit procedure are in place which actively perform protective monitoring.
Incident management type
Supplier-defined controls
Incident management approach
ISO 27001 compliant ISMS lists the process. In summary:
- Each employee, supplier or third party in contact with information or systems of Semmtech must report any incident
- All information security incidents must be reported to the Information security officer through our service desk
- The Information Security Officer treats the incident
- Those involved reflect on and learn from the incident
- The Information Security Officer takes disciplinary actions
- Evidence is collected

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

- Laces Library Manager is used to manage information that can be used to generate Bills of Material
- Laces Library Manager helps organisations migrate from (physical) document based working, to model based working
Tackling economic inequality

Tackling economic inequality

- Laces Library Manager improves digital supply chain resilience by enabling organisations to use and share their knowledge and data in a vendor independent way

Pricing

Price
£60 a unit a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
- Our service can used for free by students without time constraint
- 4 week free trial of the complete service for enterprises
Link to free trial
https://academic.laces-manager.tech/app/#/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hermanhoekman@semmtech.nl. Tell them what format you need. It will help if you say what assistive technology you use.