WM Reply
Microsoft (M365) Adoption and Change Management
WM Reply is an Advanced Specialisation in Adoption and Change Management and one of Europe's few Yammer Adoption Specialists. Our Prosci certified Change Managers are experienced in discovery, planning and implementation of change programmes, for Teams, Power Platform, Intranet and Modern Workplace adoption and behaviour modelling around new working patterns.
Features
- Scenario based Adoption of Office365 tools including Teams and Intranets
- Discovery to identify current ways of working and long-term vision
- Change, communications and training planning
- Creative campaign messaging and design that is targeted and specific
- Stakeholder engagement and coaching
- Prioritised tool roll out planning and community management
- Change Champions recruitment and engagement
- Visual, short training materials available at point of need
- Delivery of training sessions and programmes remote or in person
- Optimisation of change approach based on user analytics
Benefits
- Ensures return on your technology investment
- Identifies gaps preventing new ways of working being established
- Relevant messaging that will resonate with users and stakeholders
- Enables stakeholders to support the change in their areas
- Delivers targeted change in regions, business units or roles
- Materials are targeted to your organisations context and user journeys
- Enables upskilling without significant time commitment
- Ensures long term change across the organisation
- Identified behaviours required to embed new working patterns
- Ongoing reinforcement to ensure long term adoption
Pricing
£950 to £1,250 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at e.sobanjo@reply.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
8 8 3 3 1 5 0 1 0 5 8 8 6 8 1
Contact
WM Reply
Elijah Sobanjo
Telephone: 07775429639
Email: e.sobanjo@reply.com
Planning
- Planning service
- Yes
- How the planning service works
-
We undertake a detailed Discovery with the business and the end users in order to identify the current ways of working, challenges and define the organisation's vision for achieving successful long term change. These insights enable us to identify the core O365 tools that can resolve the current barriers and quickly achieve the desired ways of working. During discovery we will also identify the core messaging and change process that will ensure end users are aware of the new technology implementation and understand the benefits to them of using it.
We review your organisation's technical readiness, conduct user and stakeholder research and deliver creative concepts and workshops.
Based on information gathered in the discovery we will work to create detailed Change strategy and plans to outline the recommended approach for successful adoption of O365. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft Office 365
- Intranets and SharePoint Online and on premise
- Microsoft Teams and Teams as a Platform
- Microsoft Power Platform
- Yammer and other ESN technology
- Employee Experience with Microsoft Viva
- Automation
- Shaping the hybrid workforce
- Enhancing the Frontline Experience
- Microsoft Viva
Training
- Training service provided
- Yes
- How the training service works
- We provide training that is targeted at multiple user bases such as end users, site and content owners, leaders, PA's and IT support. We focus on providing training at the point of need through the creation and hosting of materials such as gifs and short videos in a defined place, meaning users can access materials when they need to. In addition we run in person and remote training for the larger audience groups and 121 coaching with project stakeholders, champions and sponsors.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- SharePoint Online intranets
- Microsoft Office 365 applications
- Teams
- SharePoint teams sites
- Yammer
- One Drive
- Power Platform
- Microsoft Viva
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- In parallel to our technical migration offering, we support technical migration activities by engaging key senior stakeholders and providing targeted communications and training to site/content owners. Our offering includes communications planning, copy writing and delivery. The focus of these communications is to ensure the site or content owners understand how their site/ content has been categorised, what this means for them, what actions they need to undertake and when. We also plan and deliver T-minus communications as a count down for the content owners towards the migration of their sites week by week.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Microsoft Office 365
- SharePoint Online
- ESN to Yammer migration
- Other Intranet technology to SharePoint
- Teams
- SharePoint team sites
- Microsoft Viva
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide ongoing technical and end user support for Office 365 applications including SharePoint Online including Power automate, Yammer, Teams, Power Platform, Delve, OneDrive, OneNote, Power BI, Viva, Dynamics365.
Service scope
- Service constraints
- Our services are limited to the adoption, migration, configuration, development and support of Microsoft 365 applications or migration to M365 applications.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Monday to Friday during office hours. Support available 24/7 over the weekends at additional costs.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- No
- Web chat support
- No
- Support levels
-
WM provide multiple support options. 360 support offers all year round support for SharePoint Intranets and M365 applications built by WM Reply or other third parties. 360 support ensure that any issues are fixed quickly in line with your agreed SLA.
Support pots allow technical and consultant support for a defined number of days across a year and can be renewed or topped up at any time.
We also provide field engineers on site to work along side your teams to support adoption and effective configuration of your M365 technology.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
Fighting climate change
Reply is committed to managing its business activities while paying close attention to environmental issues in order to respect the legacy of future generations. As the world rapidly changes, inequality increases and the planet struggles, the need for pivoting priorities becomes even more evident. It is clear that we are in need of a shift guided by digital transformation and the green revolution. Those two domains are not new, but strong results can flourish by putting them together. Sustainability is a responsibility but also a unique opportunity for all of us. We are playing our part by considering environmental, social and governance concerns of sustainability.
ENVIRONMENTAL PROTECTION We implement new ways to reduce the footprint of our operations and generate long-term financial growth, while living up to environmental and social expectations. We seek a positive balance by reducing our energy needs, diminishing waste and also creating sustainable innovation.
ENERGY & EMISSIONS Reply is a consultancy firm and most of the services are delivered by employees directly at client premises. Environmental impact is limited to consumption of energy resources (for office heating and lighting) and to business travel activities.
2030 -NET-ZERO REDUCING GREEN HOUSE GAS EMISSION Climate change and environmental sustainability present challenges and opportunities for everyone. At Reply, we believe the business community has a key role to play in driving change. And we’re determined to play our part. That’s why we made a commitment to reach Net-Zero GHG emissions by 2030.
ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEM The ISO 14001 Certification signifies Reply’s environmental efforts including programs to measure and manage aggregate environmental impact, and to engage employees in these efforts through training, local action teams and dedicates events.Equal opportunity
DIVERSITY & INCLUSION
We work towards ensuring a diverse, inclusive and rewarding workplace. Our focus is on the group as well as the individuals and their empowerment with cutting-edge tools and continuous learning. Making everyone feel equally involved and supported results in great everyday experiences and fuels innovation.
EMPLOYEES FROM110 DIFFERENT COUNTRIES The management and optimisation of Reply’s human capital is achieved through integration and respect of equal opportunities and diversity. Our people represent essential bastions for idea and process innovation, and for addressing and managing market challenges in the best way.
THINKING AND WORKING GLOBALLY Reply unites more than 9,000 employees, all of whom bring various backgrounds, contrasting perspectives, and fresh ideas with them.
DIVERSITY IN OUR TEAMS Diversity strengthens our teams. Transparency, honesty, ethics and diversity allow us to discover unique ways of collaborating.
FOCUSED ON BUILDING INCLUSIVE WORKPLACES For us, equality is an evolving process, so we work hard to foster it in both the workplace and society at large. We’re taking steps for our people in the communities where we live and work to help create more opportunities and build a more inclusive and diverse future.
SOCIAL AND WORK INCLUSION We adopt policies consistent with the regulatory provisions for protected categories in all the countries we operate, promoting their social and work inclusion.
OPEN-DOOR MENTALITY Flat hierarchies, open doors, and open communication are important to us. We foster trust and encourage all to contribute ideas and spark discussions.
Pricing
- Price
- £950 to £1,250 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at e.sobanjo@reply.com.
Tell them what format you need. It will help if you say what assistive technology you use.