ENTSERV UK LIMITED

DXC Technology Workday HCM Cloud Implementation, AMS and Change Management Services

DXC is one of the longest standing public sector partner in the UK, early Workday customer and certified partner. Our capabilities include HR, Finance transformations, delivering Workday's HCM, Payroll, PRISM analytics and integrations. Outstanding Workday team consistently delivering high quality cloud software solutions, forging strong, long-standing client partnerships.

Features

• Long standing public sector experience and certified Workday implementation partner
• Full lifecycle Workday services: discovery/preparation, deployment, post go-live support
• Outstanding Workday capabilities for HCM and Prism analytics
• Technical capabilities to design, deliver seamless integration landscape to/from Workday
• Proprietary methods to deploy Workday's core functionalities in reduced timeline
• Supplementary testing and change management support services
• Advisory services for process consolidation, value proposition, target operating model
• Strong project & programme management capabilities, using proven deployment methodology
• Working in true partnership to drive successful implementation for clients
• Wider DXC expertise deploying Workday together with ServiceNow or Salesforce.

Benefits

• Time driven value solution design to shorten deployment timeline
• Defined deployment scope and strong delivery governance for cost efficiency
• Transparent, objective client partnership to drive results and build trust
• Leveraging strong public sector digital transformation experience & insights
• Expert Workday certified consultants advising clients to configure best solution
• Long term user adoption driven by data insights for ROI
• Extensive technology experience to support wider system landscape offering
• Predictable, flexible pricing structure built on accurate estimations
• Reduced risk driven by consultative approach to understand client requirements
• We offer full virtual deployment capability if required by client.

£525 to £2,186 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

883648586192015

Contact

DXC Frameworks Team
+44 330 105 8389
ukitenders@dxc.com

Planning

• Planning service: Yes
• How the planning service works: We, at DXC appreciate the critical nature of planning activities. We are able to provide our clients with the support and key analysis they need before embarking on their Workday journey. ; ; We apply DXC's proven Workday deployment methodology which fully integrates all the workstreams together across the programme and across the various stages of the deployment of planning, designing, configuring the solution, testing and deploying.; ; Our Consultants are able to support through different planning activities such as getting ready for solution design (analysing current processes and policies, process harmonisation, exploring existing data sources and assessing data quality, identifying regulatory & compliance requirements), project team preparations (identify workstreams & analysing skillsets, recommending necessary training, mobilising teams), and ensuring appropriate project tools are in place. ; ; DXC consultants can also help clients understanding current, as-is state to be able to define the future to-be state and set clear objectives and KPIs to measure against, in order to reduce risks and ensure there is clarity of the vision to achieve.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Workday

Training

• Training service provided: Yes
• How the training service works: We, at DXC, firmly believe that deploying Workday for our clients is a knowledge journey from a current state to a future state navigating through a transition stage. ; For our clients to be successful, this knowledge journey has to be completed by each stakeholder group and individuals within such group so that each of them are able to contribute and support the Workday transformation programme and allow you, our client, to achieve the full ROI.; ; In addition to the structured and formal training opportunities Workday offers directly to their clients, as part of the planning activities of DXC's deployment methodology, we work with our client to document the desired results to achieve for key stakeholder groups and job roles, and plan our client's specific knowledge journey with key milestones, activities, engagement model and expected outcome. This also covers specific knowledge transfers and information sharing in preparation for client's go-live.; ; Depending on client's requirements, we also have the capability to define Training strategy and plan for the wider business population, accompanied by the appropriate communications strategy and plan to achieve continuous engagement.
• Training is tied to specific services: Yes
• Services the training service works with: Workday

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our experienced Workday functional and technical team is able to guide you as soon as you are committed to work with us and help you maximise your preparations for the Workday deployment and set you up for success.; ; We will provide you with the necessary practical resources and tools to get your people, data and processes ready for Workday.; ; In addition, we can leverage our wider DXC network to guide you on all aspects of modernising and transforming your business system architecture and infrastructure necessary to ensure Workday is fully embedded into your wider organisation's system fabric and as such creates most efficiency and ROI.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Workday

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Regular quality assurance milestones and checkpoints (both functional and project governance) are incorporated into DXC's deployment methodology required by Workday, which also includes appropriate performance testing as per client's target scope.; ; In addition, we can provide our clients with supplementary testing services to compliment our client's efforts and allow for high test quality output leveraging DXC's experience and best practices in cloud system migrations.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security testing
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Other
• Other security testing certifications: Workday Certification

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: As part of our deployment, we offer post go-live hyper care services to allow us to take care of any post go-live issues and help you transition into your BAU state.; ; We offer the full aspect of post go-live application management services for all functional areas and integrations, covering the following areas: ; - Run your business activities: ie incident management, optimisation and minor improvements; -Grown your business activities: ie major changes, implementing new functionalities such as phase X implementations.; ; Our AMS services are underpinned by strong client relationship and advisory services to support you making the best decisions about your Workday roadmap.; ; We also offer targeted, quick to deploy and high value for money services to evaluate your Workday solution and make recommendations for possible actions and follow-ups.

Service scope

• Service constraints: Services offered are related purely to implementation related consulting and professional services executed either in a mix of onsite/offsite or in full virtual deployment capability as best suits client's needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: DXC's standard target response time reflects the severity of the incident raised by client. This is typically between 1 hour to 8 hour response time. ; ; In addition, each severity level has a defined communication plan that our AMS team follows to keep client up-to-date.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: DXC support level is available from tier 2 and can be extended further to meet client's needs around their existing Workday support structure. ; ; We can provide onsite and remote support.; ; Support services required beyond the UK business hours (including bank holidays) will attract elevated service rate.; ; Each client will be assigned a Service Delivery Manager to report regularly on client's support activities and discuss and plan together for any major enhancements or scheduled client activity.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd’s Register
• ISO/IEC 27001 accreditation date: 28/05/2018
• What the ISO/IEC 27001 doesn’t cover: Available on Request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We recognise the impact companies have on the environment we all live in. We are committed to being net zero by 2050 in the UK. The Science Based Targets initiative (SBTi) has validated our near-term emission reduction target of 65% by FY30 against our FY19 baseline as being in line with minimizing global warming to 1.5°C. In FY23, 96% of the energy we purchased in the UK was renewable. We are continually improving the efficiency of our offices and data centers, and are ensuring that our data centers are certified under the ISO 50001 energy management system standard. We are also advancing the sustainability of our IT services, helping our customers to become more sustainable. We are members of the Green Software Foundation, a non-profit with the mission to build a trusted ecosystem of people, standards, tooling and best practices for creating and building green software. We help our customers increase their energy efficiency and reduce their environmental impacts with proprietary technology and next-generation solutions such as cloud computing, desktop virtualization and data center management. We will build on our existing programme of sustainability activities to deliver additional environmental benefits in the performance of the contract.

  Tackling economic inequality

  We provide high-quality learning and development opportunities to young people via our Early Careers Programme and Digital Futures Academy. Our Early Careers Programme provides development opportunities and training to enable young people to jumpstart their careers. We focus on developing potential, and our programme is designed to broaden and deepen knowledge. DXC and Manchester United Foundation have partnered to launch the DXC Digital Futures Academy, a four-year education programme for secondary-school students in the Greater Manchester area. The academy aims to support, inspire and empower young people, connecting them to opportunities and enhancing their career prospects in the technology sector. 50 students aged 12-13 years old are participating in the programme, which includes teaching technology, personal and professional development skills. We will build upon our existing programme of activities to create new jobs and new skills during the performance of the contract.

  Equal opportunity

  We are building an inclusive, high-impact culture based on equitable practices and diverse employee perspectives. We achieve this through our focus on impact-driven programmes - for example, the DXC Dandelion Programme. The DXC Dandelion Programme provides an environment that supports and celebrates the talents and skills of neurodiverse people — such as those with Autism, ADHD or Dyslexia — and helps them build valuable skills to pursue a career in information technology. The DXC Dandelion Programme has been awarded a Silver award for Best Learning Programme that Supports and Promotes Diversity, Equity and Inclusion from the Brandon Hall Group. We are also a Disability Confident organisation in the UK and achieved a top score of 100 in the 2023 Disability Equality Index. 99% of our global workforce is enabled to work virtually, including from home, and all of our people are able to apply for flexible working, supporting the needs of diverse individuals. We also support a diverse, inclusive and equitable culture through our Employee Resource Groups. They provide support, networking and allyship to diverse individuals, as well as valuable feedback to the organisation on how it can better support diverse communities. Our ERGs work closely with HR to continuously evolve our best practice. We have several ERGs including for: ; • Gender ; • Race and ethnicity ; • Disability and neurodiversity ; • LGBTQ+ ; • Armed forces ; ; We will build upon our existing programme of diversity, equity and inclusion activities to support equal opportunity during the performance of the contract.

  Wellbeing

  Caring is core to our values. We take care of each other and work as a team to build a sustainable company that supports our communities. This includes supporting the health and wellbeing of our people and wider society. As a virtual first organisation, 99% of our global workforce is enabled to work virtually, including from home. Working from home can be more inclusive for people with disabilities, health conditions and caring responsibilities. We also run several programmes to support the physical and mental health of our people. This includes:; Wellbeing Awareness Programmes. Working with our partners and delivered by Wellbeing Champions alongside HR, we provide a number of awareness programmes and activities throughout the year centered on improving the health and wellbeing of our employees. For example, walking challenges, healthy eating programmes, and financial planning support.; Employee Assistance Programme, supporting the personal matters of our people. Services are available 24/7, 365 days a year, and include counselling, online CBT and critical incident support, as well as health checks, mood trackers, and wellbeing articles. ; Mental Health First Aiders. We work with Mental Health First Aid England, a social enterprise, to train our employees as Mental Health First Aiders (MHFAs). ; We will build upon our existing programme of wellbeing activities to support the wellbeing of the workforce in the performance of the contract.

Pricing

• Price: £525 to £2,186 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.