Cloudbooking.com

Cloudbooking - Car Parking Booking

Cloudbooking Workspace Management solution brings together people, place and technology, in the new hybrid world of work.
Increase the efficiency of your workforce, real estate and car parking spaces, as well as improve your visitor experience with Cloudbooking Car Park Management Solution.

Features

• Integrated workspace management with room, desk, parking and visitor booking
• Visitor, executive, disabled or electric charging configuration options available
• Interactive 3 D Parking Maps on mobile and web
• Access control and permissions to respect parking privileges
• Release spaces while staff are away to ensure optimum occupancy
• Individually allocated parking spaces based on user permissions
• Pool car and pool bike booking management
• Parking can be reserved by users, administrators or reception teams

Benefits

• Highly configurable
• Multi platform access - web, mobile, tablet
• Self administration
• UK based software and hardware support
• Extensive experience on NHS, Council and Government Departments
• Comprehensive real time analytics reporting and dashboards

£1.25 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cloudbooking.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

883827388969798

Contact

Cloudbooking
08000447831
sales@cloudbooking.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Cloudbooking Support is available 24/7. UK support hours are Monday to Friday 08:00 - 18:00.; ; Initial response SLA; P1 - 1 working hour response time; P2 - 1 working hour response time; P3 - 1 working hour response time
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Cloudbooking.com was tested in March 2024 and our portal application was tested in September 2023.; ; Website Accessibility Features; * Text Zoom: Our website supports text zoom of up to 200% without causing text to spill off the screen or content to become truncated or overlap.; * Keyboard Navigation: We have designed our website to be navigable using just a keyboard, allowing users who cannot or prefer not to use a mouse to access all areas and functionalities.; * Alt Text for Images: We provide descriptive alternative text for images to ensure that users relying on screen readers can understand the content.
• Onsite support: No
• Support levels: Cloudbooking Support Service is included in the licence costs.; In addition to Cloudbooking's standard Support, Cloudbooking offers an enhanced managed service with dedicated Account Managers and Support contacts, who support clients day to day administration and support requests.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Cloudbooking creates bespoke training plans and can offer bespoke training materials for each client. Clients are able to select the level of training desired for users from sponsor level through to approvers and administrators. Cloudbooking is an intuitive system and, typically, end users do not require extensive training to be able to successfully navigate around and use the system.; Training is delivered face to face or via video call depending on the location, audience and goal of the user group. Training is conducted on the live portal to ensure configurations specific to each site is included. Support documentation is available on the web portal for all users in the form of User Guides, which can be bespoke if desired. Any interactions made with the system during training can be deleted for launch. ; ; Different training sessions are recommended for different audiences based on the permissions and use cases of the different roles within the business. These training sessions vary in length, level of detail and content.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All Cloudbooking customers with the relevant administrator permissions, are able to export all data to excel within the Reporting function on the web portal. This includes all historical and future visitor bookings, resource, site and user configurations.
• End-of-contract process: Clients are requested to inform Cloudbooking by writing of a the end of the contract to confirm termination.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: A dedicated iOS and Android mobile app offer end users all the core functionality to book and manage car park bookings via an interactive floorplan or list view. Users with relevant permissions can access administration and reporting functions on the web interface.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: Cloudbooking API suite provide organisations to integrate with the following:; * Active Directory integration (Azure, Google, Ping, Okta) to enable user provisioning and user access management; * Google Workspace - calendar integration for room booking; * M365 online and Outlook - calendar integration for room booking; * Sensor technology - calendar integration for room booking; * Analytics dashboard - greater visibility and graphic display of reporting data
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Flexible features are defined as booking customisation, flexible scheduling, role-based permissions, user management and resource configuration. All bookable resources within Cloudbooking have customisation options the user can choose from when booking. Scheduling of bookings is flexible with options to book repeat bookings and different time durations for each booking being made. Users can be restricted to booking in a single area or parking space depending on their department (we refer to this as ‘neighbourhoods’ or ‘zoning’ within the floorplan) or can book wherever they like depending on the client preference. Administrators can control many aspects of the room, desk and parking configurations via the Portal Administration tab, including the addition of rooms, car parking spaces, sites etc. Admins have the option to set role-based permissions for users, defining whether they have access to site/user admin and other features like how far in advanced users can book, whether they can make a private booking, book on behalf of and what resources they are allowed to book. User management can be controlled via the User Admin tool and enables the disabling and enabling of user accounts as needed, as well as adding new users manually if not using SSO and User provisioning.

Scaling

• Independence of resources: To ensure users aren't adversely affected by the demand placed on our services, we have implemented the following strategies:; 1. Scalable infrastructure: our service runs on robust and scalable infrastructure; 2. Monitoring and auto-scaling: we continuously monitor system performance and adjust accordingly based on demand. ; 3. Performance Optimisation: we regularly review and optimise code, databases, and other components of the system to improve performance and reduce resource usage. ; 4. Each client has their own logical database which is hosted on an RDS cluster and be scaled to the clients’ needs.

Analytics

• Service usage metrics: Yes
• Metrics types: Analytics and reporting data is readily available and updated in real time. We integrate with SiSense dashboard reporting so clients can utilise data in a visual display as bar charts, line graphs etc around bookings and utilisation rates. There are also standard reports created by Cloudbooking in a list view, which can be exported to excel as standard. All clients have access to reporting and analytics at no extra cost. A first aid and fire wardens report is also available to identify where employees are at any given time.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Analytics and reporting data is readily available and updated in real time. Standard reports created by Cloudbooking in a list view, can be exported to excel, saved as PDF or printed as a standard feature. ; Support tickets can also be raised for no additional cost to request more complex or customised data downloads. ; All clients have access to reporting and analytics at no extra cost.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Cloudbooking have a stated availability guarantee of 99.8%.; As a provider, we prioritise ensuring high availability of our services to meet the needs of our users. Our commitment to availability is backed by our robust Support White Paper that outlines our service levels including major incident management, change and release management, support model, and SLA.; As standard policy, we do not offer refunds to our clients for unexpected outages, however in the rare event that we fail to meet our service levels, we are open to discuss compensation to those affected users.; Additionally, we have mechanisms for monitoring and reporting service availability, allowing us to promptly address any issues that may arise and minimise disruptions to our users. Our technical support team works around the clock to swiftly resolve any incidents and restore service functionality as quickly as possible.; Overall, we have found that our Support White Paper, which has been carefully crafted and widely adopted by all our customers around the world, is intricately aligned with the unique services we provide. It has proven effective in meeting the needs of all our diverse clientele, and we are committed to maintaining the high standards it has set.
• Approach to resilience: Amazon Web Services (AWS) is used for cloud services. AWS provides high levels of security with geographically diverse & secure data centres which are certified to many global standards.; These data centres also provide automatic scalability, automated failover, and regular system backup. Cloudbooking has data centres in the following regions: ; * United Kingdom; * United States; * Australia; * Singapore; Which provide:; * Load-balanced Infrastructure as a Service (IaaS); * Web servers utilising AWS Elastic Compute Cloud (EC2); * Synchronous replication and automated failover provided for our database; servers utilising the AWS Relational Database Services (RDS)
• Outage reporting: In the case of a complete system outage, Cloudbooking informs assigned clients within our database via email, and a public dashboard/website status.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Admins also have the options to set role-based permissions for users, defining whether they have access to site/user admin and other features like reporting, how far in advanced users can book, whether they can make a private booking, book on behalf of and what resources they are allowed to book. User management can be controlled via the User Admin tool and enables the disabling and enabling of user accounts as needed, as well as adding new users manually if not using SSO and User provisioning.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Limited
• ISO/IEC 27001 accreditation date: 14/06/2022
• What the ISO/IEC 27001 doesn’t cover: Physical security has been excluded as Cloudbooking utilises cloud based infrastructure only.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Cloudbooking have an ISMS based upon IS27001, which is stored in Confluence and available to all members of staff. ; A list of Cloudbooking policies are listed below and available on request:; CB 001 Information Security Policy, ISMS Scope and roles & responsibilities; CB 002 Password Control; CB 003 Access Control, Acceptable use & use of personal Assets; CB 004 Secure System Engineering principles; CB 005 Teleworking & Mobile Devices; CB 006 Risk Assessment & Treatment Procedure; CB 008 Annex A Statement of Applicability; CB 009 Internal Audit Procedure; CB 010 Use, protection and lifetime of cryptographic keys; CB 011 Continual Improvement; CB 012 Evaluating the effectiveness of the ISMS and Management Review; CB 013 Supplier Security Policy & Service Delivery; CB 014 Security Incident Management; CB 015 Business Continuity Procedure; CB 016 Human Resource Security; CB 017 Asset Management; CB 018 Software Development & Test; CB 019 Customer Support Policy; CB 020 Change Management; CB 021 Data Protection & Privacy Policy; CB 022 Communications Security Policy; CB 023 Operations Security Policy

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The primary goal of Cloudbooking’s Change and Release Management Processes are to ensure standardised methodology, processes, procedures, and governance oversights to ensure the efficient and prompt handling of all Changes to controlled IT infrastructure or contracted services.; The key objectives of Cloudbooking’s Change and Release Management are summarised; into the below points:; * To clearly define best practices regarding Change and Release Management,and to ensure compliance and governance oversights.; * Improve efficiencies through automation and rigid testing.; * Ensure appropriate peer review of both Release and Change through QA and CAB, respectively.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Cloudbooking have a secure software lifecycle development policy.; Developers are given secure engineering principles and training. We have vulnerablity management built into our SDLC. ; This includes:; * Vulnerable Management Tools; * Peer Reviews; * Penetration Testing
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our client facing software is protected by web application firewalls and DDOS mitigation. We deploy end-point protection on all servers and use Guard Duty for anomalous detection. ; Cloudbooking employ a team of engineers who are 24/7 monitoring our systems and we have a full incident management process as outlined in our policies.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Cloudbooking has a full Incident Management Process which covers Minor and Major Incidents, and is ISO27001 compliant. ; Policy available on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are fully committed to implementing robust environmental management measures and promoting sustainability and minimising our environmental impact throughout our operations and product. These measures include energy efficiency practices, waste management strategies, sustainable procurement, green building management, employee engagement, telecommuting and virtual meetings, and lifecycle assessments. We are committed to working towards a more sustainable future and would be honoured to support your organisation in its environmental management goals.; The following initiatives will be in effect and utilised during the performance of the contract:; ; Energy Efficiency:; Cloudbooking utilises energy-efficient equipment and works in partnership with AWS, to optimise our data centres to improve energy consumption. This includes adopting energy- saving hardware, optimising cooling systems, and leveraging virtualisation and cloud computing to consolidate servers.; ; Waste Management:; We have implemented comprehensive waste management strategies to minimise waste generation and promote recycling. We encourage our clients and colleagues to participate in our hardware recycling program, reducing landfill disposal, as well as reduce paper usage by transitioning to digital documentation and promoting paperless practices. By embracing these initiatives, we strive to minimise our environmental impact and promote responsible waste management.; ; Green Building Management:; As part of our product roadmap, Cloudbooking is championing the development of new features that assist our clients to manage their buildings more efficiently.; * Integration - Integration into building management systems, combined with Cloudbooking data can help to reduce unnecessary energy consumption through smarter understanding of how and when space needs to be used.; * Partial Build Shutdowns - By understanding when usage peaks and troughs occur, Cloudbooking can use data to make recommendations on how and when different parts of a building should be used and energy usage reduced.; * Flexible Working Strategies - Flexible workplace strategies enabled by Cloudbooking, result in commuters being removed from the emissions equation.

  Covid-19 recovery

  Enabling flexible working and therefore aiding the Covid 19 recovery for businesses and employees

  Tackling economic inequality

  Via remote working enabling employees from remote areas to access suitable employment opportnitires

  Equal opportunity

  At Cloudbooking, we firmly believe in the power of a diverse and inclusive workforce. We have implemented several policies and practices to ensure equal opportunities and foster a culture of diversity.; One such initiative is the introduction of core hours, facilitating communication and collaboration, while considering the needs of our employees and their families. This family- oriented approach allows working parents to balance their personal and professional lives effectively.; We actively encourage equality and diversity in our recruitment processes, striving to create a workforce that reflects the society we serve. We prioritise fair and unbiased selection criteria to ensure a level playing field for all candidates. Additionally, we are committed to providing ongoing training and development opportunities to foster an inclusive and diverse workplace culture.

  Wellbeing

  Cloudbooking recognises the importance of supporting the health and wellbeing of our employees. We have implemented various schemes and initiatives that promote a healthy lifestyle and provide support for personal development.; * People Fund: We have established the People Fund, which grants all our employees an allowance of £300 to invest in personal development and wellbeing activities. This fund can be used for a wide range of purposes, including singing lessons, cooking courses, yoga classes, etc, and aims to empower our employees to invest in their own growth and wellbeing.; * Medicash Health Cash Plan: Via our partnership with Medicash, employees are offered practical medical support and cover for routine and unforeseen healthcare costs, such as dental and optician appointments, and physiotherapy. By reimbursing our employees, we strive to alleviate financial burdens and promote proactive healthcare practices.; * Private Medical Insurance: Cloudbooking provides private medical insurance through Vitality. This comprehensive insurance plan covers our employees under the Consultant Select option, ensuring they receive personalised healthcare based on their medical needs. The plan includes Vitality Plus, which offers access to a range of benefits and rewards, encouraging employees to lead healthy lifestyles.; ; * Financial Perks and Rewards: Cloudbooking acknowledges the importance of financial stability, especially during challenging times. We offer financial incentives based on physical activity, with steps equating to shopping vouchers for food and luxury purchases.; * Life Assurance and Mental Health Support: All Cloudbooking employees receive a Yu Life assurance benefit equivalent to four times their annual salary in the unfortunate event of their passing while employed with us. We also provide access to counselling services and offer six months of free access to a mental health app.

Pricing

• Price: £1.25 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Clients can have access to a Cloudbooking production environment web and mobile app to test the desk booking services.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cloudbooking.com. Tell them what format you need. It will help if you say what assistive technology you use.