Iron Mountain (UK) PLC

IG Data Discovery

IG Data Discovery is a consultancy and software-based assessment of a client's unstructured data environment aligned with legal, regulatory and client policies, delivering:
- A thorough inventory of the sample
- An assessment of data volumes and content
- Identification of sensitive/private data
- Classification of documents into retention categories

Features

• Analysis of on-premise and cloud data sources e.g. M365
• Identification of data redundancy and duplication
• Identification of Personally Identifiable Information (PII) and similar
• Ability to dispose of content in an auditable manner
• Manage documents against the retention schedule with compliance reporting
• Identification of information gaps
• Create sensitivity and retention labels for use in purview
• Prepare content for migration to the cloud

Benefits

• Reduce the costs associated with storing and managing data
• Identify and secure sensitive data to minimise risk
• Reduce the manual effort involved in preparing data for migrations
• Create critical metadata to enable operational policies to be applied
• Generate significant efficiency improvements
• Demonstrate auditable compliance against policies and regulations

£25,000 an instance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at BidManagementWE@ironmountain.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

883997783397803

Contact

Dee-Ann Guy
08445 60 70 80
BidManagementWE@ironmountain.com

Planning

• Planning service: Yes
• How the planning service works: Based on the findings of the assessment a proposed approach to preparing the buyer for implementing cloud services and software will be created. The findings of the assessment will drive this approach based on the data quality issues and information gaps identified. This will enable the buyer to prepare for such solutions in a timely and cost-effective manner.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The assessment will highlight data quality and redundancy issues that need to be addressed prior to migration. The assessment findings will enable a roadmap to be created in partnership with the buyer to break down each step of the migration process and to recommend software to facilitate the migration process while minimising the level of manual effort required. By effectively labelling and tagging files the correct policies can then be applied to content in order to manage data in accordance with regulatory and compliance requirements.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance reports are provided as well as baseline performance tests.; ; Our implementations / Professional Services team assist with customer specific testing requirements and to manage projects against key milestones.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Iron Mountain InSight - implementation for customers and ongoing support

Service scope

• Service constraints: No, there are no constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 48 hours, excluding weekends.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: The assessment is typically a three-week engagement performed in conjunction with the buyer's staff. As such, the support is ongoing as the buyer's team and Iron Mountain will be working side by side. If any software issues are identified tickets will be raised to address the issues. Software support is offered 9 to 5 (UK time), Monday to Friday, excluding Bank Holidays. The Professional Services Team will manage the assessment project.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire Inc
• ISO/IEC 27001 accreditation date: 22/11/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2 Type 2

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Iron Mountain actively seeks opportunities to improve our environmental performance, and reduce our carbon footprint and support our customers with their environmental objectives. We are currently on track to achieve Net Zero emissions by 2040, 10 years ahead of the Paris Climate Accord. We will go beyond our current Science-Based Target (25% reduction of absolute GHG emissions from 2016 baseline) and by 2025 will achieve a reduction of 25% of GHG emissions from Scope 1 & 2 energy sources from the 2019 baseline. ; Some of the steps and results we have achieved against Carbon Net Zero targets to date include:- UK operations were among our first to be certified to ISO 14001 for environmental management over 12 years ago. (Environmental Management Standard) and recertified all Data Centre facilities under ISO 50001 (Energy Management). ; As part of our EV100 commitment, we will transition 10% of our total fleet (100% of our cars and 50% of our vans) to electric by 2025 and expect to exceed 2,000 vehicles by 2030. Currently, in the UK, 98% of our energy use at all sites is green power purchased. We are working to reduce the final 2%. We have upgraded over 56,000 lights to LED across 32 sites in just the past five years in the UK. We have completed 9 on-site solar systems in the UK for a total 1.65 MW of generation capacity. In 2021, we implemented an irrigation control program at 41 of our facilities that will save an estimated 17.7 million gallons of water per year. We will work with G-Cloud customers to develop specific and measurable additional social value commitments aligned to their priorities.

  Covid-19 recovery

  Iron Mountain recognises that Covid-19 has had a significant impact on many communities and businesses within the UK. We introduced a variety of measures to support our customers with flexible ways of working implemented at pace to support the changes in business activity that the pandemic has caused. We built a strong foundation to respond to the pandemic in 2020 when we established our Crisis Management Core Team and implemented COVID-19 protocols in line with the Centers for Disease Control (CDC) and the World Health Organization (WHO). Our initial efforts combined monitoring key metrics, adjusting workplace practices, providing personal protective equipment to ensure optimal working conditions for on-site employees, and supporting our employee’s physical and mental health. ; To support our customers in their critical work, we have developed new ways of delivering services, many of which have become standard practices. One example includes replacing physical file retrievals with our digital platform (InsightⓇ Content Services Platform) and service enabling remote working across critical records. This was delivered in a fast tracked implementation of 14 days. For some customers this has now become the default method for all retrieval activity post pandemic, supporting service levels, delivering on commercial and environmental objectives.; We will work with G-Cloud customers to develop specific and measurable additional social value commitments aligned to their priorities.

  Tackling economic inequality

  Iron Mountain cultivates a culture of inclusion that values diverse perspectives across our global workforce. Our Inclusion & Diversity strategy includes four areas of focus that each have several activities and approach: Build a more inclusive culture Increase workforce diversity at all levels Establish a global mindset Embed accountability. We have demonstrable experience of tackling workforce inequality. As part of our annual CSR measurements we actively measure a variety of diversity goals, including gender within leadership positions. We received a 90 percent score on the Disability Equality Index® (DEI) and are a DEI Best Place to Work for Disability Inclusion. In addition, in 2022 for the fifth year in a row, we scored 100% on Human Rights Campaign’s Corporate Equality Index for LGBTQ Workplace Equality. We also focus our efforts on supporting staff training to increase staff progression. In 2021, we expanded our Global Management Development Program (MDP), a comprehensive learning framework developed in 2020 in partnership with LinkedIn Learning, an online educational platform. After an initial pilot group, in 2021 the MDP included 131 managers from around the world. We have seen MDP alumni grow in their roles as managers with more than 20% receiving a promotion or role expansion in 2021. We will work with G-Cloud customers to develop specific and measurable additional social value commitments aligned to their priorities.

  Equal opportunity

  Iron Mountain has a long and demonstrable experience of supporting employment and development opportunities in the communities in which we operate. This is one of our key principles and objectives and one that we also flow down contractually, develop and manage via our subcontractors. One of our key factors in selecting subcontractors is their track record and proven ability in creating and developing employment and skills training. Iron Mountain is committed to building an inclusive working environment and monitoring diversity within our workforce. One example includes measurements around gender pay parity. 2023 will see the launch of a new multi-faceted Women in Leadership initiative for our female Director+ population. Our goals are: ● We will relentlessly strive to be a world-class employer in every region in which we operate ● By 2025 we will tighten our threshold for gender pay parity from +/-10% to achieve +/- 5% across all organisational levels in all countries where we are reporting (US, Canada, UK) ● By 2025, women will represent 40% of global leadership.We will work with G-Cloud customers to develop specific and measurable additional social value commitments aligned to their priorities.; As part of our annual CSR measurements we actively measure a variety of diversity goals, including gender within leadership positions. We received a 90 percent score on the Disability Equality Index® (DEI) and are a DEI Best Place to Work for Disability Inclusion. In addition, we are a member of the Disability Confident Scheme.

  Wellbeing

  Iron Mountain strives to create a workplace where employees’ authentic selves are welcomed and valued. In 2021, we established a dedicated company-wide Culture and Engagement (C&E) team to foster a culture of recognition, continuous learning, wellbeing, innovation and belonging. ; All staff working with with G-Cloud customers will be able to access the following initiatives: ; Employee Assistance Program (EAP) offers staff support with any work or personal issues. These include short-term professional counselling and connection to local resources to help with emotional, practical, and physical needs. The EAP service is free, confidential, and available in a variety of languages - 24 hours a day, 7 days a week. ; - Mental Health and Wellbeing Coaching sessions with external experts ; - Employee health monitoring through the partner/employee health service provider; - The Virgin Pulse app, launched in pandemic (health and wellbeing tips in a mobile app where all mountaineers have access to) ; - The best medical subscription packs ; - Partial gym membership paid by Iron Mountain; - Recreational activities designed to form bonds within our community ; - Wellbeing trainings - Training on the occasion of Mental Health day; ; - Team building activities; - 2 volunteer days offered by the company for community involvement;; - Ethic Line: Ask questions or make reports regarding our Code of Ethics and Business Conduct ; - Richard Reese Employee Relief Fund - Financial support for staff when they need it most. The fund was created after many employees were affected by Hurricane Katrina.It provides temporary financial assistance to our colleagues and their families impacted by a catastrophic event. ; - PsychHub - All our staff have access to PsychHub, the world’s largest mental health education platform which aims to create awareness of and increase literacy around mental health issues through videos, podcasts, shareable content and more.

Pricing

• Price: £25,000 an instance
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at BidManagementWE@ironmountain.com. Tell them what format you need. It will help if you say what assistive technology you use.