2ABLE LTD

WordPress Support and Maintenance

The team at 2able have lived and breathed WordPress since 2010. In that time we’ve worked on 100’s of WordPress websites, both direct for organisations and on behalf of other Digital Agencies. As you can imagine, this has been across a variety of sectors with varying needs.

Features

• Working with WordPress since 2010
• WordPress technical issues
• Wordpress multi-lingual websites
• Mobile first WordPress websites
• WordPress Core and Plugin issues
• Security assistance and WordPress hardening
• WordPress page speed assistance
• WordPress Child Theme assistance
• WordPress hosting solutions and advice
• WordPress Backup strategies

Benefits

• Over 10 years WordPress experience
• Freeing you up to focus on what you do best
• Present your WordPress site in other languages
• Device-friendly solutions
• Security is fully-managed
• Ultra-fast website speeds for Google
• Trusted by other Digital Agencies with their WordPress needs
• Reduced down-time with safe update practices
• Wide-range of hosting options
• Multi-location backups for safety reasons

£800 a user a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at service@2able.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

884225707706078

Contact

Ben Crowley
01202 237 891
service@2able.co.uk

Planning

• Planning service: Yes
• How the planning service works: We initially assess the requirements of the client through questions around their website requirements. We then recommend a solution accordingly, which can include training and documentation if required.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training can be provided via conference calls and screen sharing or on-site if preferred.
• Training is tied to specific services: Yes
• Services the training service works with: WordPress

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: 2able have helped migrate 100's of WordPress installations across a numerous hosting environments. This is customised on a per-project basis, depending on the needs of the client.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All changes are carried out on a Staging environment, tested thoroughly and await User Acceptance Testing (UAT), before being applied to the Production environment. This includes software updates such as WordPress core and plugins.

Security testing

• Security services: Yes
• Security services type:
  • Security testing
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide WordPress support to sites hosted on our own servers and hosting infrastructures chosen by our clients.

Service scope

• Service constraints: Our service is provided predominantly via remote access, although we can work on-site if required.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Emergency issues within 1 hour. Standard response within 8 hours. SLAs can be tailored to meet the needs of the client.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: This has been extensively tested by the developers.
• Support levels: Support levels are customised to the clients needs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  2able are carbon neutral through Carbon Neutral Britain and are working towards becoming B Corp certified

Pricing

• Price: £800 a user a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at service@2able.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.