| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service manager | £1,100.00 |
FuturePaths
Continuous Service Improvement as a Managed Service
FuturePaths provides Continuous Service Improvement as a Managed Service, delivering ongoing identification, prioritisation, and implementation of service improvements. We use performance data, insight, and governance to drive measurable enhancements, reduce waste, and sustain service quality, resilience, and value across complex cloud and digital service environments.
Features
- Ongoing identification and prioritisation of improvement opportunities
- Performance data analysis and insight generation
- Managed improvement backlog and delivery roadmap
- Governance, reporting, and service review cadence
- Measurement and tracking of improvement outcomes
- Integration with existing SIAM and service management models
Benefits
- Sustained improvement in service quality and performance
- Reduced waste, cost, and failure demand
- Reduced waste, cost, and failure demand
- Stronger governance and accountability
- Continuous optimisation without internal overhead
- Improved resilience and value from cloud and digital services
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@futurepaths.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
8 8 4 3 5 5 2 4 2 3 0 5 3 2 5
Contact
FuturePaths
Tony Williams
Telephone: 07917776842
Email: info@futurepaths.co.uk
About the service
- Service categories
-
- Cloud Support Services
- Ongoing Support
- Product support capabilities
- Product support capabilities
- Reporting and proactive results analysis
- Reporting and proactive results analysis
- Product support capabilities
- Ongoing Support
- Cloud Support Services
Service scope
- Service constraints
- Service delivery depends on access to accurate performance data, service management tooling, and stakeholders. Improvement outcomes rely on organisational engagement and decision making. The service does not include incident resolution, major transformation delivery, or implementation beyond the agreed improvement scope unless explicitly agreed and priced separately.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- Support is delivered through tiered improvement engagement levels aligned to scope and complexity. Core support covers assessment and redesign activities, enhanced support includes implementation and change support, and executive support provides senior oversight and assurance. Engagement duration, reporting, and escalation arrangements are agreed to match organisational needs.
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- Provided
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@futurepaths.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.