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  1. Digital Marketplace
  2. Lot 3: Cloud support
  3. Information Security - InfoSec
Innovate IT Ltd

Information Security - InfoSec

Innovate IT Ltd has successfully delivered work packages for many Government departments in London and Scotland. Our information security architects can deliver customised work packages, tailored for bespoke applications and services. We also offer support services for our implementations.

Features

  • Dependable team of industry SMEs
  • Hardware Security Modules HSM (Gemalto)
  • Public Key Infrastructure (PKI)
  • Azure Information Protection (AIP)
  • Data Loss Prevention (DLP)
  • AWS Key Management (KMS)
  • BeCrypt Paradox
  • Design and on-boarding of security services, e.g.: Tanium and CyberArk
  • Certificate Lifecycle Management (CLM) implementation e.g.: Venafi

Benefits

  • Risk managed approach to information security
  • Experience of working with almost every Government department
  • Small to large scale central Government solution delivery experience
  • Information security specialists
  • Take advantage of hybrid security services (on-prem and cloud)
  • Take advantage of PAM and IAM integrations (CyberArk and Okta)

Pricing

£350 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Hello@Innovate.Cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 8 4 5 2 3 0 4 5 4 8 1 6 5 3

Contact

Innovate IT Ltd Paul Rawlinson
Telephone: +44(0)1233 800 102
Email: Hello@Innovate.Cloud

Planning

Planning service
Yes
How the planning service works
Our solution architects and product SMEs follow the TOGAF framework so the business engagement utilises familiar industry architectural standards.
Our team will work with the department to identify in-scope applications and analyse their operating requirements prior to categorisation.
The applications are tested on the target cloud platforms and any development effort is highlighted to the Buyer.
A migration strategy and accompanying migration plan and schedule will be supplied to the Buyer for impact assessment.
Once finalised, the migration plan can be initiated using our experienced project management team, the Buyer supplied PM or typically a combination of both.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training can be provided for BAU staff as part of an agreed handover package.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Innovate IT Ltd has experience of migration identities between on-prem Microsoft Active Directory Forests and Domains, on-prem to Cloud identity providers (Idp) as well as between cloud identity providers.
We utilise a combination of migration tools and custom scripts to ensure the identities, and the required attributes, are migrated to the new cloud identity platforms intact.
We have experience of migrating single forests, single domains, complex resource and identity forest combinations and inter-cloud.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our deliverables are quality assured by our internal QA team to a set of company standards based on industry best practice.
We will also agree a set of QA deliverables with the Buyer to ensure service is delivered to a consistent high-quality set of baseline measurements that the Buyer, and we, expect.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Information Security
  • InfoSec
Certified security testers
Yes
Security testing certifications
CHECK

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
From the time of Buyer engagement to the delivery and sign-off of the service Innovate IT Ltd provides full support and ownership for the work instructed to deliver.
The Buyer has the option of ongoing support. We offer;
a) Triage services,
b) 1st line, first-time fix,
c) 2nd line, desktop engineers,
d) 3rd line, server and infrastructure,
e) 4th line and Supplier management.

Bespoke SLAs will be agreed with the Buyer. Regular service reporting will be provided to the Buyer with joint "Feed and Succeed" sessions to discuss service and enhance service delivery performance.

Service scope

Service constraints
Any service constraints will be identified through discussions with the Buyer.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Standard - 2 hour SLA.
Weekends - To be agreed with the Buyer.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Support services provided by web chat can be tailored for the specific buyer requirements. We use industry leading service desk software to provide first-class support.
Web chat accessibility testing
None to date.
Support levels
During the original contracted engagement, all Innovate IT Ltd services are supported at no extra cost to the Buyer.
A Technical Account Manager (TAM) will be appointed to own the support service and ensure the Buyer is completely satisfied with the level of expertise and service our support staff are supplying. Our TAM will also manage 3rd party suppliers to ensure continuity of service, and where support issues cross multiple disciplines the TAM is able to lead on the issues until resolved. The TAM is the client's initial point of contact for support, service issues and escalations.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

This service enables the customer to evaluate secure remote working for customers' employees, which is a large factor in reducing travel-related emissions. Having a zero-trust approach to identity and a strong security foundation enables home and hybrid working.
Covid-19 recovery

Covid-19 recovery

This product support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services through improving remote working capability for the customer. This service improves workplace conditions that support the COVID-19 recovery effort through aiding remote working.
Tackling economic inequality

Tackling economic inequality

This service supports the development of scalable and future-proofed new methods to modernise delivery and increase productivity through automated workflows and reducing customer service desk calls. This service supports the development of scalable and future-proofed new methods to modernise delivery and increase productivity, through integrating directories with the identity platform for greater flexibility and faster software migration and integration. This service helps to identify and manage cyber security risks in the delivery of the contract including in the supply chain.
Equal opportunity

Equal opportunity

This service seeks to influence staff, suppliers, customers and communities through the delivery of the contract to support disabled people through offering accessibility options for workforce users and citizens.
Wellbeing

Wellbeing

This service supports the health and wellbeing, including physical and mental health, in the contract workforce through reducing IT friction.

Pricing

Price
£350 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Hello@Innovate.Cloud. Tell them what format you need. It will help if you say what assistive technology you use.