STORM TECHNOLOGIES LIMITED

Arctic Wolf Incident360 Retainer

Be ready for the inevitable. Arctic Wolf Incident360 Retainer combines proactive readiness with full end-to-end coverage for one major cyber incident—containment, forensics, remediation, and restoration—plus IR planning and tabletop exercises. Respond fast, recover fully, and save up to 70% on emergency engagements.

Features

• End-to-End Coverage – Includes containment, forensics, remediation, restoration
• All-inclusive cost and coverage for single Incident per year
• Rapid Response SLA – 3-hour standard, 1-hour optional add-on
• Threat Actor Communication – Negotiation during ransomware or extortion events.
• Incident Readiness – IR plan review, tabletop exercises, security assessment
• Incident-Specific Runbooks – Tailored playbooks for faster, structured response
• Monthly Threat Intelligence – Updates on emerging threats and vulnerabilities
• Cyber Resilience Assessment – Identify gaps and strengthen security posture
• Insurance-Approved IR Team – Recognised by 30+ global insurance panels
• Team work on over 1000+ IR cases per year globally

Benefits

• Guaranteed Incident Coverage – No surprise costs during major breaches
• Faster Recovery – Reduce downtime and restore operations quickly
• Cost Savings – Up to 70% off emergency IR engagements
• Expert Negotiation – Lower ransom demands & manage threat actors
• Comprehensive Support – containment to restoration, handled by experts
• Peace of Mind – Confidence in response for any attack.
• Improved Readiness – Proactive planning reduces impact of future incidents
• Enhanced Resilience – Strengthen posture through readiness activities.
• Insurance Alignment – Meets requirements for cyber insurance coverage
• Predictable Budgeting – Fixed cost for incident response and preparation

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@storm.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

884822813231754

Contact

Ben Ransom
01923801080
publicsector@storm.tech

About your service

• Service categories:

  Cloud Support Services

  Security Services

  • Security incident management

Service scope

• Service constraints: Guaranteed Incident Coverage – No surprise costs during major breaches Faster Recovery – Reduce downtime and restore operations quickly Cost Savings – Up to 70% off emergency IR engagements Expert Negotiation – Lower ransom demands & manage threat actors Comprehensive Support – containment to restoration, handled by experts Peace of Mind – Confidence in response for any attack. Improved Readiness – Proactive planning reduces impact of future incidents Enhanced Resilience – Strengthen posture through readiness activities. Insurance Alignment – Meets requirements for cyber insurance coverage Predictable Budgeting – Fixed cost for incident response and preparation

User support

• Email or online ticketing support: Yes
• Support response times: Responses to new IR cases are either 3 hours (standard) or 1 hour (rapid response). ; ; For more details see: https://be.docs.arcticwolf.com/bundle/supplemental_agreement_documentation/page/incident360_retainer_product_description.pdf
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/A
• Support levels: More detail can be found in our comprehensive Security & Compliance package, available to interested parties on request
• AI chatbot: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Arctic Wolf

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Pricing

• Discount for educational organisations: No

Architecture roles

Solution architect

Role level	UK Rate	Offshore Rate
Associate solution architect	£850.00
Solution architect	£950.00
Senior solution architect	£1,300.00
Lead solution architect	£1,500.00
Principal solution architect	£1,750.00

IT operations roles

End user computing engineer

Role level	UK Rate	Offshore Rate
Associate end user computing engineer	£300.00
End user computing engineer	£400.00
Senior end user computing engineer	£650.00
Lead end user computing engineer	£900.00
Principal end user computing engineer	£1,100.00

Infrastructure operations engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure operations engineer	£550.00
Infrastructure operations engineer	£700.00
Senior infrastructure operations engineer	£900.00
Lead infrastructure operations engineer	£1,250.00
Principal infrastructure operations engineer	£1,500.00

Service desk manager

Role level	UK Rate	Offshore Rate
Service desk analyst	£250.00
Senior service desk analyst	£325.00
Service desk manager	£500.00
Head of service desk	£700.00

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: Wednesday 14 August 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas
• ISO 9001 accreditation date: Friday 31 October 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bc6d2345-5fb5-4be0-b4f0-7bef9315e4e4
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Dbb05311-9db1-40e8-8b83-2dfbb224e3cf
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@storm.tech. Tell them what format you need. It will help if you say what assistive technology you use.