DEONTICS LIMITED

Deontics Intelligent Clinical Decision Support

Deontics Intelligent Healthcare is a safe and regulated Clinical Decision Support system based on evidence and powered by AI. It streamlines clinical pathways and provides treatment management for chronic conditions in primary and secondary care. It seamlessly integrates with electronic medical records, delivering cost-effective and evidence-based care.

Features

• Clinical decision support to promote evidence-based care
• Triaging cases for pathway streamlining and workforce utilisation
• Risk stratification & risk based prioritisation of resources
• Identifying eligible patients for clinical trial accrual
• Population analytics for GP surgery population
• Training tool for junior clinical staff
• Secure API for integration with multiple clinical systems
• Data extraction & normalisation layer for unstructured information
• Role-based access control with multi-factor authentication
• UK-hosted cloud infrastructure for processing patient data

Benefits

• Improved patient outcomes by achieving clinical targets
• Reduction in unjustified variation in care
• Relieving pressure on the clinical staff through triage
• Increased clinical trial accrual
• Left shift - early interventions (prevention, early diagnosis, early treatments)
• Left shift - moving management from secondary into primary care
• Reduction in preventable hospital admission (PHA)
• Direct and indirect cost savings
• Compliant and defensible healthcare
• Clinician and patient satisfaction (less cognitive load, shared decision-making)

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@deontics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

885144599060954

Contact

Kate Dodgson
07704783880
info@deontics.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The system can function as an add-on to an Electronic-Health-Record as the source of clinical data and accepting the system's outputs or it can function on its own. There are different configurations, ranging from seamless, integration to discrete imports/exports, depending on the customer’s digital readiness or needs
• Cloud deployment model: Private cloud
• Service constraints: There are no constraints.
• System requirements: Modern, standards-compliant web browser

User support

• Email or online ticketing support: Yes
• Support response times: The service desk operates during working hours (9-5 on weekdays, excluding bank holidays).; Our baseline SLA aims to respond to reported incidents within the following times:; Critical issues: response within 1 working hour, target for resolution or communication of an expected timescale: 3 hours.; High priority issues: response within 3 hours, resolution or expected timescale within one working day. ; Low priority issues and normal support requests: response with expected timescale within 2 working days. ; The exact SLA can be varied to suit individual customers and will be defined in the contract.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support is included in the service price. This covers access to technical support during UK business hours.; ; Enhanced support can be agreed with customers. The scope and cost of enhanced support are agreed on a customer-by-customer basis.; ; Customers are provided with named technical contacts for operational support and escalation.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are supported to start using the service through a combination of documentation, guided onboarding, training and access to support.; ; Deontics offers an “off the shelf” service from the existing library of pathways and clinical logic with a fully interactive, cognitive enhancing User Interface and a set of APIs for interoperability. However, the system can be customised to accommodate specific customer needs, so initial onboarding may include configuring the service for the customer’s clinical pathways and data sources (optional). ; ; Users are provided with guidance on how to access and use the service. This typically includes written user documentation and online guidance covering core functionality, navigation, and interpretation of decision support outputs. Remote training sessions are provided to introduce users to the service and support adoption within clinical teams. Onsite training can be provided subject to agreement.; ; After go-live, users have access to ongoing support for questions, issue reporting, and assistance with service use.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: On termination or expiry of the contract, the customer retains full ownership of all clinical and operational data processed by Deontics. ; ; Data will be made available to the customer in a commonly used, machine-readable format within an agreed timeframe, in line with NHS standards and contractual requirements. Secure transfer mechanisms will be used, and data will be protected in accordance with UK GDPR, the NHS Data Security and Protection Toolkit, and applicable information governance policies.
• End-of-contract process: On expiry or termination of the contract, user access to the service will be removed. The Customer retains full ownership of all Customer Data processed by Deontics on its behalf.; ; Customer Data will be made available to the Customer on request in a commonly used, machine-readable format within an agreed timeframe, in accordance with the Call-Off Contract, UK GDPR, and applicable NHS data retention and information governance requirements.; ; Deontics will retain or securely delete Customer Data in line with UK GDPR, the NHS standards, and contractual obligations.; ; Reasonable exit assistance, including data extraction and secure transfer, is included within the contract price unless otherwise agreed.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Video presentation is available alongside text where appropriate. Text is always available as an alternative to video. ; Use of colour in text documents is kept to a minimum.; Large-font and audio versions of all documentation is available on request.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The service provides a secure API that allows data integration between Electronic Health Record (EHR) systems and the decision support platform. The API supports exchange of patient data and allows decision support outputs to be retrieved.; ; Initial service setup, configuration of clinical pathways, user account management, and access control are not performed through the API. These activities are managed by Deontics on behalf of the customer.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service can be customised to reflect local choice of clinical pathways and data sources.; ; Customisation includes the selection and configuration of clinical guidelines (which may include published national guidelines and/or local custom guidance), and integration with local EHR systems. ; ; Customisation is carried out through agreement with Deontics and performed by Deontics personnel working with clinical and operational representatives from the customer organisation. Clinical pathways and configurations are defined in collaboration with the customer and implemented using controlled processes to ensure clinical safety and consistency.

Scaling

• Independence of resources: The service is hosted on scalable cloud infrastructure designed to isolate and manage workloads across customers, ensuring that demand generated by one customer does not adversely affect the performance experienced by others.; ; Load balancing, capacity monitoring, and automatic scaling are used to manage variations in demand and maintain consistent service performance.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All customer data is encrypted at rest within the service’s UK-hosted cloud environment. ; ; Physical datacentre security is managed by the cloud infrastructure provider. Logical access to data is restricted through strong access controls, least-privilege permissions, and multi-factor authentication.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Customer Data can be exported on request during the contract term or on exit. Data exports are provided in a commonly used, machine-readable format and transferred using secure, industry-standard mechanisms, in accordance with UK GDPR, NHS information governance requirements, and the Call-Off Contract.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is designed to be highly available and is hosted on resilient UK-based cloud infrastructure. ; ; Our standard SLA specifies a service availability of 99.9% measured monthly, excluding planned maintenance and outages caused by factors outside our reasonable control, such as failures in customer-managed systems or wider public sector network outages.; ; If the agreed level of availability is not met, customers may be eligible for service credits in line with the agreed SLA. Service credits are normally provided for every full hour the service is unavailable and are applied as a reduction against future service charges.
• Approach to resilience: The service is hosted on UK-based cloud infrastructure that provides resilient power, networking, and physical security. Application components are deployed in a fault-tolerant configuration using load balancing and automatic provisioning of server instances. This allows the service to continue operating in the event of individual component failures.; ; Data is stored on managed database services with automated backups.; ; Physical datacentre resilience, including power, cooling, and hardware redundancy, is managed by the cloud infrastructure provider. Further technical detail can be made available to customers where required as part of contractual or assurance processes.
• Outage reporting: Customers are informed of outages and significant service issues via direct communications, typically by email to nominated customer contacts. Updates are provided as incidents are investigated and resolved, and follow-up information is shared where appropriate.; ; Following the resolution of significant incidents, customers can be provided with a summary of the issue, its impact, and any corrective actions taken.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: System management is carried out by Deontics on behalf of the customer. ; ; Support channels are controlled through an authenticated service desk. Support requests are logged, tracked, and restricted to authorised customer contacts, ensuring that only approved users can raise requests or receive updates about issues.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus; NHS Data Security and Protection Toolkit (DSPT); UK General Data Protection Regulation (UK GDPR); Data Protection Act 2018; Caldicott Principles
• Information security policies and processes: Deontics operates a set of information security policies aligned with UK data protection legislation, NHS information governance requirements and Cyber Essentials Plus. Core policies cover data protection and retention, records management, password management and incident management. ; ; Overall responsibility for information security rests with the Data Security and Protection Lead, who reports to senior management. A designated Data Protection Officer provides independent oversight of data protection compliance. Information assets, risks and processing activities are recorded and reviewed through formal registers and regular audits.; ; Access to systems follows the principle of least privilege, with unique user accounts, multi-factor authentication, and regular access reviews. Security monitoring, vulnerability checking and penetration testing are carried out routinely. ; ; Compliance with policies is supported through staff training, periodic reviews, external audits (including Cyber Essentials Plus), and annual completion of the NHS Data Security and Protection Toolkit.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes are managed through controlled development and release processes. Proposed changes are reviewed for functional and security impact, including review of access, data handling, and dependencies. ; ; Service components are tracked throughout their lifecycle using secure version-controlled repositories with all changes tracked through a ticketing system and linked to requirements and change requests. Infrastructure is defined and managed as code, ensuring all changes to infrastructure components are similarly tracked and traceable to change requests.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are identified through continuous monitoring of application, infrastructure, and network activity, with automated vulnerability scanning and external threat intelligence.; ; Information about vulnerabilities is obtained from multiple sources, including vendor security advisories, the National Vulnerability Database, automated dependency scanning tools, and alerts from cloud security services.; ; Vulnerabilities are assessed for severity and impact, and remediation is prioritised accordingly. Security patches and fixes are deployed promptly following testing, with critical vulnerabilities addressed as a priority and released as soon as validation is complete.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Deontics has controls in place for monitoring of potential compromises. System, application, and network activity are continuously monitored using automated alerting and threat detection services.; ; Alerts are reviewed and investigated promptly. Where a potential compromise is identified, incident response procedures are triggered to assess impact, contain the issue, and remediate as required.; ; Critical incidents are investigated immediately and escalated in line with a defined incident management process.
• Incident management type: Supplier-defined controls
• Incident management approach: Deontics operates defined incident management processes covering logging, triaging, reporting and management of incidents, with roles and responsibilities assigned to identified individuals. Incidents are triaged and prioritised based on impact and severity. Customers are kept informed during incident resolution, and incident reports can be provided following closure, including a summary of impact, root cause, and corrective actions where appropriate.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8588dce6-5e61-419f-ab21-e2b217bd6783
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B8d05254-7b5f-423d-a5c0-f2738d60bc0c
• Other security certifications: Yes
• Any other security certifications: Data Security and Protection Toolkit (NHS) - standards exceeded

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@deontics.com. Tell them what format you need. It will help if you say what assistive technology you use.