Cisilion Limited

Synergy Sky

Synergy SKY Is a vendor agnostic video software solution that has been
designed to help simplify video workflow for scheduling and joining video
calls for users – particularly in a mixed vendor video environment (for
example Cisco/Poly, WebeEx & Microsoft Teams/Zoom).

Features

• A unified method to schedule calls and join video calls
• Interoperability from SIP video devices to ANY Microsoft Teams meeting
• The ability to monitor and control video calls
• Workflow to auto de-book rooms
• Analytics and reporting to determine meeting room utilisation

Benefits

• Unified and consistent way to schedule and join video calls
• Consistent in call experience
• Native Microsoft Teams experience from SIP endpoints
• Re-use your existing meeting room video assets
• Reduction in training costs – simple and intuitive user experience
• Use multiple meeting room platforms – with identical experience
• Re-gain visibility of your video calls
• Management of room bookings –
• Visibility of both room utilisation and video technologies consumed
• help drive and justify future investments in the right areas

£60 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drichardson@cisilion.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

885231954747078

Contact

Debbie Richardson
01372 201145
drichardson@cisilion.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Cisco poly
• Cloud deployment model: Public cloud
• Service constraints: Cisco / Ms
• System requirements: Vc already solution

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Cisilion SLA
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Cisilion SLa
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Detailed in user documentation
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Detailed in user documentation
• End-of-contract process: Detailed in user documentation

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Web interface to allow management of platform
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Follow Synergy Sky process of testing
• API: No
• Customisation available: No

Scaling

• Independence of resources: N/A

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Synergy Sky

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: N/A
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: N/A
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: No data is transmitted
• Data protection within supplier network: Other
• Other protection within supplier network: No data is transmitted

Availability and resilience

• Guaranteed availability: Standard SLA can be 8x5xNBD, 8x5x4 or 24x7x4
• Approach to resilience: 8x5xNBD, 8x5x4 and 24 x7x4
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: N/A
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 19/08/2019
• What the ISO/IEC 27001 doesn’t cover: We are covered under the ISO 27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Follow the ISO 27001 process

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changed Process is defined is the managed service document
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Defined in out managed service document
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Defined in our managed service document
• Incident management type: Supplier-defined controls
• Incident management approach: Defined in our managed service document

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We continually strive to reduce our carbon impact year on year, initiating additional projects and activities that will further reduce our impact locally and globally, and contribute towards global UN carbon offsetting initiatives. Our commitment to the environment extends to our customers, our communities, our employees, our suppliers and other countries in which we operate. Our Carbon Reduction Plan is based upon the following principles: 1. Comply with, and exceed where practicable, all applicable legislation, regulations and codes of practice; 2. Integrate environmental and sustainability considerations into all our business decisions; 3. Endeavor to reduce our environmental impact year on year; 4. Ensure that all employees are fully aware of our Environmental and Sustainability Policy; 5. Ensure all employees are committed to implementing and improving our policy; 6. Ensure clients and suppliers are aware of our Environmental and Sustainability Policy, and encourage them to adopt sound sustainable management practices; 7. To review, annually report, and to continually strive to improve our environmental and sustainability performance. 2. Commitment • Cisilion are committed to reducing our impact on the environment and to achieving our goal of becoming net zero by 2050. • We will partner with Ecologi, a Carbon Avoidance organization. • We will plant 7,500 trees throughout Financial Year 2024 (“FY24”).

  Covid-19 recovery

  Cisilion External Statement Cisilion are closely monitoring the developments both at home, and around the globe with respect to the COVID-19 outbreak. In addition to our commitments to supporting our customers, Cisilion views as one of its highest priorities the health and wellbeing of its employees. Because of this, we have a clear business continuity plan and sickness procedure which the Company will continue to adopt in the pandemic situation, following the World Health Organisation (WHO) pandemic level definitions for triggering our response. In accordance with government guidelines issued on the 23 of March, and previously as the situation developed, we have initiated a program where our employees are able to continue to work from home in isolation. The measures that we have taken are designed to ensure that there is the minimum of disruption to services to our customers as well as minimising the risk to our staff at this difficult time. We ask our customers to understand that despite this, there is an increase in demand on parts of our services. We are prioritising the support of our customers with services which are vital to the efforts to contain the pandemic. This may mean that there could be some minor delays in responding to issues and project work, although we are working to keep this to a minimum. Due to the current situation with enforced social distancing, project and engineering work requiring site visits, is having to be risk assessed on a case by case basis. Our own infrastructure which is used to support our clients continues to operate as normal. As a flexible organisation, all internal systems are accessible to our employees from remote locations. We have facilities in place already to ensure all employees have the equipment needed, to work from alternative locations seamlessly.

  Tackling economic inequality

  Learning and development plays a huge part in Cisilion’s culture. This includes our induction and awareness training, as well as creating platforms for unlearning and unconscious bias. Cisilion conduct all learning and development via LearnAmp, our online Learning Management System. As part of our induction process, we include Diversity and Inclusion Training, along with enhanced Grievance procedure outlines and Anti-Harassment training. Employees are then required to complete refresher training every 6 months. Diversity and inclusion play a key role in Cisilion’s core business objectives and values. Cisilion recognise that as a Company, more can be done to improve our diversity and inclusion practices and this will continue to be a working directive through the organisation, to support underrepresented groups. The recruitment teamwork within our People function at Cisilion and therefore liaise continuously to ensure proactive recruitment identifies a diverse set of candidates and supports those throughout the interview processes. While we understand that not all individuals feel comfortable in disclosing their identity, we continue to monitor and track our performance against self-created targets for LGBTQIA+, gender and ethnicity within the recruitment processes and within our workforce, where at all possible. Cisilion engage with current employees from underrepresented groups, who feel comfortable in doing so, to address any other areas of suggested improvement, and to include their voice in future initiatives.

  Equal opportunity

  Invest in our economy to provide equal opportunities for employment, innovation and growth. Each month, a mixture of the HR, People and Recruitment team members alongside the Cisilion management team, will provide a mixture of 2 hour workshops and 1 hour long one to one sessions. The workshops will be run by our Recruitment team, covering topics such as interview best practice, CV formatting and job hunting tools available. Individuals will also be able to register for one to one advice with a member of our management team as a coaching session and more personal advice related to the unemployed persons experience so far. Cisilion have been running apprenticeship and graduate schemes for the past 5 years and partner with 3 specialist recruitment and training providers who are experts in finding work for and training unemployed young people. Cisilion are a Microsoft and Cisco gold partner, who are keen supporters of assisting young people into work. Cisilion often engage with Cisco and Microsoft for support with apprenticeship programmes and are familiar with other employment initiatives that we will be able to share with the unemployed people during the workshop sessions. Cisilion are also aware of and understand the current Quick Start government scheme of which we will be able to provide details and guidance to unemployed individuals

  Wellbeing

  Cisilion operate a robust health and wellbeing programme, partnering with Vitality Health and Medicash. On an annual basis, all 160 employees on our scheme conduct an Online Health Review, giving employees an understanding of specific areas of health that they need to improve upon, i.e. cholesterol, blood pressure, alcohol intake, physical activity levels and blood glucose level. If employees do not know the figures for these key areas, they can take a free health assessment to provide them with this data. Vitality Health offer their Member Zone to all members, giving access to videos, tips and our monthly Vitality calendar covering a range of topics from women’s health to mental health and nutrition.

Pricing

• Price: £60 a unit a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drichardson@cisilion.com. Tell them what format you need. It will help if you say what assistive technology you use.