XMA LIMITED

XMA Smarter Security Consultancy Services

Smarter Security consultancy Services provides customers with extensive access to subject matter experts and consultants. Providing testing, transformation, compliance, implementation and advisory services, XMA's security services can provide holistic consultancy across the entire technology and service stack, enabling peace of mind for protection and compliance.

Features

• Penetration Testing
• Security Maturity assessments
• Cyber Essentials and ITIL compliance
• PSN Compliance
• Disaster Recovery and Business Continuity
• Security Awareness training
• Information risk assessment
• Cloud security
• Access to Security and compliance Experts
• Roadmap and strategy development

Benefits

• Advice and guidance from security accredited experts
• Holistic security services and coverage
• Compliance support and audit preparation
• Full range of assessments and security testing
• Service agnostic - On premise, edge, cloud, SaaS
• Protect workforce from cyber attacks and prevent data exfiltration
• Peace of mind your data is protected, secure and managed.
• Working with you as One Team
• Advancing Smarter Working environments through Cloud Innovation, Security and Scalability
• Experienced in producing Cloud transformation from inception through to delivery

£350 a transaction a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@xma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

885422468701723

Contact

Nancy Clayton-Schofield
0115 846 4000
bidteam@xma.co.uk

Planning

• Planning service: Yes
• How the planning service works: During initial workshops, we understand the business context, including the values and goals of your organisation, the strategic drivers and objectives, and the current state of your security landscape. We then conduct gap and impact analysis, review complaince requirements, and identify opportunities and constraints. The output of this activity is a concise document that includes the alignment of technology or services to business objectives.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: XMA have extensive experience providing training for all the security services we provide, including cloud software and hosting services. Our training plans range from product utilisation and industry best practice to security training in a classroom format. Our security training includes teaching security awareness, data control, ransomware and malware awareness, phishing control and outbreak awareness.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have experience in delivering smarter security consultancy services and transformation programmes to government customers (from 500 to 45,000+ users). Our comprehensive setup and implementation services supports your transition to cloud hosting or cloud software. We follow a proven multi-stage migration path that ensures safe migration with minimal disruption to operational services. We have a first-rate understanding of the various technologies, suppliers, procurement routes and most importantly, challenges and lessons learned, which we will ensure are identified as part of our migration strategy.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We continually monitor the quality of the services we provide. The services we deliver are measured against an agreed set of deliverables, which we will report and agree with you at regular meetings to suit your needs. We use an iterative approach to testing to verify that the services delivered by XMA satisfy the specifications and baselined requirements provided by the organisation. Our test lifecycle approach includes requirements analysis, test planning, execution, and test cycle closure. The test types span component, integration, system, and acceptance testing.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All of our support services are backed by comprehensive SLA's and KPI's that are contractually agreed with our customers on a case by case basis. Having saif that, we aim to answer all phones calls within 20 seconds, emails withing 30 minutes and we will respond to tickets logged via the online ticketing platform, inline with the SLA assigned to the specific priority of the issue
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat is a function within the self service portal of Ivanti Neurons for ITSM, a gartner leading IT Service Management toolset. Once an end user (or system analyst) has logged into the self service portal (available from a dedicated URL) using their authorised credentials, Web chat is available as a function within this portal. A user clicks to initiate chat and this opens a live chat window which will be answered by a support analyst
• Web chat accessibility testing: N/A
• Support levels: We provide various levels of support which depend on our customers needs. The following are some examples of our support levels; ; 1. 24x7 Full Managed Service; 2. 8x6 Mon -Fri; 3. 7x7 Mon-Sun; ; We provide services that range from just the service desk and end user support, to a full outsource including all cloud technologies, applications and services.; ; All managed services will be governed by an aligned Service Delivery Manager and dependant on the technology, subject matter experts with regards to the specific service, software or infrastructure

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Solution dependent

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 08/01/2024
• What the ISO/IEC 27001 doesn’t cover: All covered in scope of certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  XMA’s primary driver to promote and deliver cloud solutions within our customers is to support business efficiencies, both from an operations and environmental perspectives.; On-premise data centres are often inefficient due to their relatively small scale and are often unable to be modified due to the constraints of their environment and the relative financial implications of wholesale technical upgrades offered by leading-edge solutions.; XMA’s cloud solutions enable customers to transform and digitise their infrastructure, lowering costs and reducing the environmental impact of their IT infrastructure.; As part of our consultative approach, we will seek to identify where energy savings can be achieved, without compromising operational efficiency and the security of their data.; All of XMA’s cloud solutions are driven to offer Smarter Working practices to our customers. The ongoing development of hybrid-working will facilitate a customers’ ongoing need to reduce unnecessary travel to office locations, further reducing the workforce’s carbon impact. Office working will continue to return and our services also highlight how organisations can rationalise and prolong the life and value of technology assets, maximising efficiencies within office environments through controlling HVAC and lighting applications through tracking workspace utilisation and footfall.; Working hand-in-hand with our customers to provide a full cloud-focussed solution, we also provide ITAD services which facilitates customers to not only maximise any residual value of their current on-premise estate, but also proactively ensure all applicable hardware is repurposed or recycled, again further minimising carbon footprint and unnecessary use of raw materials

Pricing

• Price: £350 a transaction a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@xma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.