QUADRIS LIMITED

Imperva Application Security

Comprehensive application security for organisations serious about securing websites, applications and networks to provide best-in-class availability and protection for your users and reputation. Mitigate security threats with this wide ranging suite of functionality providing deeper protection, automation and containment, including same day blocking of zero-days, to attain world class security.

Features

• Cloud web application firewall
• DDoS protection with industry leading SLA
• Comprehensive monitoring, alerting and analytics
• Advanced bot protection
• Runtime application self protection (RASP)
• API security – publish APIs with full endpoint security
• Application-aware CDN & Content-caching improves performance and reduces bandwidth costs
• Application delivery – edge load balancing
• DNS protection
• Integrations with many third party security tools

Benefits

• 3 second DDoS mitigation and same day blocking of zero-days
• Automate insider threat management
• Contain malicious data activity at fastest possible rates
• Stop software supply chain attacks
• Prevent false positive security alerts
• Increase visibility and control or your threat surface
• Protect your reputation
• Free up internal IT resource from specialist security work
• Improve website performance

£9,072 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@quadris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

885524480028353

Contact

Mark Charity
01615374980
gcloud@quadris.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: None.
• System requirements: Imperva is activated by a simple DNS change

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 07:00 - 18:00 Weekdays excluding Bank Holidays and 24x7 cover if the client has the out of hours support add-on. 1 to 4 hour response dependent on priority call, Priority 1 - (30 mins), Priority 2 - (1 hour), Priority 3 - (4 hours).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Enterprise-Grade SLA:; When it comes to service availability, there are no compromises. Backed by a 99.999% uptime and support SLA, our enterprise-grade website security and performance services are used by many of the world’s leading online businesses.; ; Premium 24x7 Support:; Our support engineers and security experts are available round-the-clock to give you support when you need it.; ; Enterprise-Grade Security:; Featuring a PCI-certified Web Application Firewall and comprehensive protection against DDoS attacks, Incapsula secures your website from external attacks, maximizes uptime and maintains business continuity.; ; API For Provisioning, Management And Events:; The Imperva Cloud WAF API enables easy integration with streamlined customer provisioning and account management. Export security events to your log management and SIEM systems and create customized reports for your target audience.; ; Customized Setup and Branding:; Our customization options allow enterprises to easily brand customer-facing pages (for example security messages, error pages, etc.) to reflect your own website’s look and feel.; ; Dedicated Account Management:; Dedicated Imperva product and security experts will work with you on complex setup, integration and customization requirements to ensure your security and operational goals are met.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Imperva service is a pure cloud service with no installation requirement. Only a DNS change is required to re-direct traffic though Imperva's services. This includes being able to lauch protection during an attack.; Customers are free to implement themselves with no Quadris engagement or to purchase as much or as little implementation support as they require, including a full managed service and SOC.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: No data held
• End-of-contract process: Customer changes DNS record to redirect traffic away from the web service. There are no additional costs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: More complex analytics screens are better displayed on larger screens
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Imperva provides an API for the management of accounts and sites.
• Accessibility standards: None or don’t know
• Description of accessibility: Users are able to operate the scope of API features described here: https://docs.imperva.com/bundle/cloud-application-security/page/api/api.htm
• Accessibility testing: This is provided by the third party vendor, Imperva.
• API: Yes
• What users can and can't do using the API: The full features of the API is specified here: https://docs.imperva.com/bundle/cloud-application-security/page/api/api.htm
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Application delivery Rules are a fundamental part of modern application delivery platforms/services, whether it’s a CDN or a load balancer (ADC). These rules are used to control and manipulate requests or responses according to predefined behaviours. What can be done. Switch content and redirect users based on layer 7 attributes, such as URL patterns, cookies, HTTP headers, and client classification attributes Improve user experience and SEO ranking by rewriting relative and dynamic URLs to clean customer-facing URLs Offload connections and reduce round trip times between your web server and other backend servers Leverage Incapsula client classification to identify bad bots and redirect them to a special site or server with fake content Define rules based on client behavior, using customizable rate thresholds for various parameters Implement backend logic without changing application code Extend role-based control to non-technical users.

Scaling

• Independence of resources: Sector leading capacity with a gloibal network of 44+data centers with over 6Tbps of on-demand scrubbing capacity and can process more than 65 billion attack packets per second.

Analytics

• Service usage metrics: Yes
• Metrics types: The service includes detailed metric reports and dashboards including:; • Website Traffic; • Human visits; • Bot visits; • Threats; • Bandwidth; • Status; • Application attacks; • Countries; • Hits per second; • Bits per second; • Daily Hits; • Threat type; • Attack Countries
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Imperva

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: No customer data is stored
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Productized SIEM Integration: -; ; Provides centralized management of Incapsula data within existing security systems and workflows (SIEM systems); includes a log collector, and pre-made dashboards for easy implementation.; ; Supported systems include: Splunk, McAfee, Qradar, and ArcSight
• Data export formats:
  • CSV
  • Other
• Other data export formats: API
• Data import formats:
  • CSV
  • Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: UPTIME COMMITMENT:; Imperva commits to a NI annual uptime of 99.999% and a PI annual uptime of 99.95%. In the event of a NI Outage longer than five minutes or a PI Outage longer than four hours, Client will be eligible to receive Credits.; ; MITIGATION COMMITMENT:; DDoS Mitigation will take place within 10 seconds after Client has completed DDoS Activation. For customers that have purchased the Infrastructure Protection Service and the Infrastructure Monitoring Service and have selected the option to allow Incapsula to automatically route traffic through the Imperva network, DDoS Mitigation will take place within five minutes after the Infrastructure Monitoring Service has detected a DDoS attack on the customer infrastructure.; ; OUTAGE EVENTS AND CREDITS:; To submit a claim for Credits, Client must open a support ticket in Imperva's technical support ticketing system no more than seven calendar days after the time in which the Outage occurred and provide detailed descriptions of the Outage, the duration of the Outage, network traceroutes, the site(s) affected and any attempts made by Client to resolve the Outage. The support ticket must include the words “service credit request” in the ticket or email subject line.
• Approach to resilience: Real-time health and performance checks of server activity are used to detect outages and eliminate downtime. In this way, Imperva's service ensures that traffic is always routed to a viable web server.; ; Passive monitoring is used to evaluate server responses to the actual traffic that is forwarded to them. The determination that a server is down is based on an extensive set of user-configurable parameters, which can be fine-tuned to the specific needs/policies of each organisation. These include, for example, what is considered an error, the amount of errors in a given time period that constitute a “failure”, etc.; ; Once a server has been flagged as “down”, Imperva performs active verification checks to determine whether the server has resumed operation. Active verification is based on sending a dedicated HTTP request to a predefined URL and checking whether the expected response is received. If so, the load balancer will renew the flow of traffic to it.
• Outage reporting: Outages are reported via email and dashboards which can be configured to notify of various failover scenarios. Imperva's management console allows users to fine-tune the sensitivity of the precise alerting policies.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based application security model together with MFA service for each user. System access is controlled by these roles which are in turn applied to groups of users to control what if any management access they have
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 07/01/2016
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self Certified
• PCI DSS accreditation date: 15/06/2019
• What the PCI DSS doesn’t cover: All card related activities are covered
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Quadris holds the following certifications that govern our security policies and processes: ISO27001, Cyber Essentials Plus, PCI DSS (self certified) and NHS Data Security and Protection Toolkit. Security incidents are monitored and reported in real time. Security is managed via weekly management and monthly board meetings. Policy adherence is audited internally and externally via independent third party security specialists.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our Change Management process is designed around the ITIL standard and supported by our Change Management system. All changes are detailed by our engineers, including the assets affected, the reason for the change, proposed scheduled time, risk and risk mitigation analysis and actions including the impact of change on the backup and security systems. Detailed implementation, testing and backout plans must be defined for each change. All changes must be approved by Quadris and the customer’s CAB team or individual. All configuration changes are tracked through the same system and made available via email and our self-service portal.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate an internal and external vulnerability testing toolset on a weekly basis to identify vulnerabilities so they can be remediated immediately. An independent CREST, CISSP accredited security specialist conducts PEN tests of our network annually. Patch management operates in accordance with our ISO27001 certified Patching Policy to ensure all relevant devices are routinely patched against an effective schedule. We deploy a specialist patching application which automatically updates third party applications, such as Chrome, Adobe Reader etc. Zero day threats are monitored continuously via a specialist security service provider and actioned immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Quadris' Cloud portal interface is protected by a hosted cloud WAF service from Imperva, proxied access from Imperva is the only access permitted. This system automatically detects attempts to use the system maliciously and blocks and alerts automatically. We also subscribe to RSS security feeds from NVD to alert on relevant software solutions used in our cloud Alerts are sent directly to our SoC with <15m response to take appropriate action.
• Incident management type: Supplier-defined controls
• Incident management approach: Quadris operates an Incident Management (IM) process for failures or degradation to services, aligned to the ITIL standard. Our IM process includes impact analysis to determine the severity of the incident which has SLA backed response times. Where the cause of an incident is not diagnosed within 30 minutes the incident is automatically escalated to our incident escalations team with senior technical expertise in the related technology. Our IM process includes steps for developing workarounds to protect customers mission critical processes, including invocation of disaster recovery services and post incident review.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Quadris has been a carbon neutral organization since the 1st of April 2020 and aims to be carbon zero by 2050. To achieve this target, we have implemented a Sustainable Development policy that commits Quadris to have a carbon reduction plan in place. As we work towards our 2050 zero carbon goal, we have from 1st April 2020 been carbon net zero (or carbon neutral) in our own operations. We’ve done this by investing in verified carbon reduction projects overseas to offset our own emissions. Our Carbon Net Zero plan is aligned to the PAS 2060 specification for detailing how to demonstrate carbon neutrality which is produced and published by the British Standards Institute (BSI). Emissions are reported and recorded in accordance with the published reporting standard for Carbon Reduction Plans and the GHG Reporting Protocol corporate standard1 and uses the appropriate Government emission conversion factors for greenhouse gas company reporting. Scope 1 and Scope 2 emissions have been reported in accordance with SECR requirements, and the required subset of Scope 3 emissions have been reported in accordance with the published reporting standard for Carbon Reduction Plans and the Corporate Value Chain (Scope 3) Standard. We set ongoing initiatives for reducing our carbon emissions each commitment period which runs in parallel to our financial year and reporting on these initiatives annually.

  Covid-19 recovery

  Quadris is committed to supporting local communities to recover from the impacts of COVID-19. At the heart of our social values and business planning is that we met and continue to meet and exceed, the ‘Good Work Plan’ recommendations (Taylor Review 2017) in advance of its publication and introduction into legislation in 2020. This includes the following COVID-19 recovery activities. Recruitment & Employment: Priority given to eligible unemployed applicants to join our workforce since 2020. Agile working offered since 2020. Above market median salaries, and a competitive value-add benefits package reviewed annually benchmarked against CIPD data. Patterning with local Community Colleges and Universities to offer employment opportunities. Apprenticeship partnering (Programme-led). Health & Well-Being: COVID education and risk assessment. Access to free health supplements and fresh fruit. Best practice line management in supporting health conditions through measures such as return to work meetings and alignment to CIPD & HSE best practices. Provision for supporting Long-COVID through flexible and agile working options. Rapid collaboration across the business to ensure employees children had access to laptops for education continuity during home schooling and beyond. Workplace conditions: Safe, open plan offices with safe working practices. Home working options available, with full H&S risk assessment. Workplace restructuring to new hybrid models of working. Supporting Organisations & Business : Launched our Managed Digital Workspace offering enabling our customers to operate successful remote working practices. Products and services sourced locally wherever possible, across a range of SME’s to invest back into our local economy’s recovery plan. Fair payment terms. Use of suppliers that are ethically like-minded.

  Tackling economic inequality

  Quadris is committed to working with people and businesses to create employment opportunities that stretch and challenge, resulting in high quality career development, positive social engagement, and a sense of value in the wider economy. In addition, we purposefully seek out and encourage local, small, diverse high-quality suppliers as part of our procurement approach, and treat our suppliers fairly through fair terms and conditions, and prompt payment practices. We pride ourselves on strong links with local college and university career hubs, offering opportunities for work in the IT sector that can help to kick start careers for the inexperienced. We work very closely with local training providers to source externally accredited courses, and engage with them for our apprenticeship placements. We operate the following activities focused on tackling economic inequality: Focus on local sourcing and attraction, with priority given to eligible unemployed applicants to join our workforce wherever possible, encouraging return to work applicants since 2020; partnering with local Community Colleges and Universities to offer employment opportunities; development of employment and skills through Personal & Professional Development planning; financial support for Industry recognised skills shortage technical and digital qualifications; financial advice for all employees joining; Apprenticeship partnering (Programme-led); work placements/work experience programmes; Diversity & Inclusion and all other policies aligned with Equality Act 2010 & EHRC; clear anti-harassment and anti-bullying policies underpin our workplace culture of inclusion; developing our relationship with BiTC (Business in the Community) in community-based volunteering opportunities; aligning with our staff social well-being.

  Equal opportunity

  Quadris operates specific governance policies and processes to ensure it is a diverse and representative organisation that challenges itself and its staff to do all it can to ensure that diversity and inclusion is embedded in our ways of thinking, and in our ways of working. Through recruitment, to the development and promotion of our people, we encourage opportunity for all to shape the future of Quadris’ professional and specialist levels of expertise. We value different skill sets, perspectives, and backgrounds and this is reflected in our Core Values around teamwork, and knowledge and learning. We take pride in ensuring we can deliver the best possible outcomes to our customers through staff that feel empowered to be the best version of themselves and feel respected, valued and included which in turn, we believe, unlocks their true potential as individuals and our potential as an organisation. By continuously increasing the diversity of our teams we encourage a culture of empowerment, continuous learning, creativity, a sense of ownership and responsibility, wider thinking, and collaborative working. We achieve this position through: ensuring recruitment practices are inclusive with regard to socio-economic diversity, and accessible by supporting reasonable adjustment requirements; voluntarily collecting data on the backgrounds of those who apply to, and make up Quadris’ workforce; investment and commitment to apprentice upskilling into digital & technology-based careers, whilst also supporting functional skills achievements; addressing the gender imbalance in technology, by increasing our female headcount % of the workforce; increasing our ethnic minority representation; actively attracting female STEM Graduates into our business, and offering flexible employment and facilities to aid the employment of people with disabilities. All our operations must take place in accordance with policies we have for: Equality & Diversity Policy and Modern Slavery Policy.

  Wellbeing

  Well-being is integrated into our organisation, and embedded in our culture, our leadership, and people management processes. We operate a ‘people first’ approach as part of our culture and strategy. Wellbeing activities include: Good Work: effective people management policies; clear job roles and key deliverables for each employee; externally accredited Employee Assistance Programme for all staff to support them with their health; personal, physical, mental and emotional, their relationships, their lifestyle and their financial well-being. Health & Lifestyle: access to free health supplements and fresh fruit to improve health and relieve pressures on health services; encouraging physical fitness as well as mental fitness as part of our culture; social ‘activity based’ events for employees; commitment to Mental Health at work initiative. Values//Principles: values based leadership and company vision; encourage openness, empowerment and autonomy through our leadership approach; company core-values that support trust, respect and encouragement across colleagues woven into the fabric of our business; Diversity & Inclusion and all other policies aligned with Equality Act 2010 & EHRC. Collective/Social: ‘employee voice’ formal staff survey and reporting and action planning against this output into continuous improvement plans; social calendar of Quadris funded staff and family events. Personal growth: Career Development Planning – mentoring, coaching, performance management, development plans, succession planning. Financial Financial advice for all employees joining us; life assurance provision; Pay & Reward; Above market median salaries, and a competitive value-add benefits package reviewed annually and benchmarked against current market CIPD data; all salaries maintained above the voluntary National Living wage.

Pricing

• Price: £9,072 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@quadris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.