TROWBEX LIMITED

Digital Workspace and Technology Transformation

Trowbex specialise in delivering tailored digital workspace and technology transformation solutions, supporting organisations through all stages of; user research, design, architecture, deployment, delivery and assurance to achieve their strategic objectives.

Features

• Discovery
• Strategy Development
• Legacy services transformation (inc. Service ops)
• UX user testing and design, user journey mapping and personas
• Transformation planning, development, architecture, design and automation services
• Flexible delivery approach; including Agile, Prince2, ITIL
• Cloud migration services including IaaS, PaaS, SaaS, IaaC
• Digital and transformation road-mapping
• Service design; including “As is” and “To be” mapping
• Digital strategy development and support of implementation for digital transformation

Benefits

• Managing, monitoring and realising your business case and benefits
• Business case development and benefits realisation for Digital Transformation
• Expert advice on reducing total costs of traditional IT systems
• Build the digital skills and capability to support transformation
• Reliable, durable, performant, consistent and available cloud services
• Compliance with ITIL best practice and ServiceNow
• GDPR compliant solutions
• Target Operating Model design
• Fully flexible service, tailored to your business

£396 to £1,440 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@trowbex.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

885807203574604

Contact

Sales Team
0203 920 7776
info@trowbex.com

Planning

• Planning service: Yes
• How the planning service works: We offer a number of services designed to help Support organisations to plan, implement and manage cloud hosting or software services. Please see our service description for more detailed information and/or contact us for more information.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We offer a range of support services designed to support organisations to set-up or manage their transition to the Cloud or between cloud services. Please see our service description for more detailed information and/or contact us for more information.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We will manage your suppliers in accordance with the agreed SLAs of their service and align our SLAs to theirs. ; ; We will produce a regular service management report which will detail key risks and issues and meet on a regular basis and record satisfaction levels so that we can track service improvements. We will take ownership of any issues and deliver a end to end solution to the issues.

Service scope

• Service constraints: As part of our Support services we offer the following expected support response times:; ; Support response times:; P1: 1 hour or less for initial response (includes weekends).; P2: 2 hours or less for initial response (Business hours only).; P3: 4 hours or less for initial response (Business hours only).

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support levels; P1: 1 hour or less for initial response (includes weekends).; P2: 2 hours or less for initial response (Business hours only).; P3: 4 hours or less for initial response (Business hours only).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Testing
• Support levels: P1: 1 hour or less for initial response (includes weekends).; P2: 2 hours or less for initial response (Business hours only).; P3: 4 hours or less for initial response (Business hours only).

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Trowbex we work for the public good and strive to make a positive impact through our work in the public and third sectors.; ; We strive to create social value more broadly through the economic, environmental, and social impact of our actions. As a SME company, this is something we are looking to get better at and actively do more of.; ; Here at Trowbex Social value has many definitions, for us it is the positive impact we have on improving outcomes for people in the community through our work with clients and as an employer.; ; As an organisation, Trowbex has a responsibility:; To care for and look after our planet on behalf of the next generation, we are currently carbon neutral and are working towards being Net Zero. We will:; ; work with sustainable and ethical suppliers; measure our entire carbon footprint and offset it using gold standard carbon credits; work with clients and suppliers to provide data on their carbon emissions, where applicable

  Equal opportunity

  To help local communities and economies across the UK; ; Our business has national coverage, with our people and clients based across the UK. Operating across multiple locations opens up new opportunities to grow and to get involved in our local communities.; ; We will:; open up our recruitment channels to improve the diversity of our teams; create employment opportunities in local communities around the UK through recruitment and our work; offer meaningful work placement opportunities, and work with educational institutions to deliver careers talks and curriculum support; offer employment opportunities to people returning to work after an extended break

  Wellbeing

  To actively care for the wellbeing of our staff and create an inclusive culture so that everyone feels safe and can be themselves; We strive to be a genuinely inclusive place for all:; creating an inclusive work environment for our people, and running an action focussed diversity and inclusion working group to support that; offering support to help our employees grow and develop new skills; supporting the overall wellbeing and mental health of all our employees

Pricing

• Price: £396 to £1,440 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@trowbex.com. Tell them what format you need. It will help if you say what assistive technology you use.