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Codestone

Data Strategy, Data Insights including Analytics & Reporting

From the crucial initial data discovery stage to the development of a robust data strategy and to the cutting-edge advancements in analytics and AI, Codestone offers a comprehensive range of Data and Insights services. These services ensure Codestone's customers harness the potential of their data in strategy, governance, and analytics.

Features

  • Support and creation of a Data Strategy
  • Build insightful analytics across the data landscape
  • Data Architecture Design
  • Data Warehouse or Data Lake Design & Build
  • Data Transformation core systems to analytical insights
  • Solution Architecture Design
  • Data Analysis & Preparation
  • Microsoft Power BI solutions, support and advice
  • SAP Analytics Cloud solutions, support and advice
  • On-Premise to Cloud BI Business Intelligence and Analytic Pathways

Benefits

  • Provide accurate, meaningful data to people who need it
  • Data visualisation is known to improve data comprehension
  • Improved data processes, allowing for better efficiencies
  • Reduction in Siloed data; allowing more data to more consumers
  • Improved performance and expedited access to real-time insights
  • Better insights lead to better outcomes
  • Informed decision making support
  • Trained knowledge users across the organisation
  • Improved Governance, Compliance and Data Security
  • A cohesive approach to gathering insights across the organisation

Pricing

£100 to £300 a unit an hour

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gary.duke@codestone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 8 5 8 2 3 1 1 1 3 6 3 5 5 6

Contact

Codestone Gary Duke
Telephone: +447831526080
Email: gary.duke@codestone.com

Planning

Planning service
Yes
How the planning service works
Codestone focuses on the data and how to make the most of it, how to make it work better, and that starts with a clear data strategy that Codestone will help create
* Defining the mission, objectives, and vision for data usage aligned with business goals.
* Assesses the current data maturity level and identifies gaps.
* Clearly define the current Data Operations
* Clarify the data compliance that is in place
* Understand the Data Governance in place
* look at the what, why and how of data and where value can be gained

Once a Data strategy is in place, Codestone supports buyers through the implementation stages, offering advice, implementation and support along the whole data and insights journey. working independently with stakeholders, Internal teams and external suppliers, Codestone will produce
* Data Architecture Design
* Data Solutions Design
* Data Platform Choice
* Process Automation Analysis
* Artificial Intelligence Engagement
* Reporting, Analysis and Visualisations.
* Implementation, training and support
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Power BI
  • Microsoft Fabric
  • Microsoft Data Services
  • SAP Analytics Cloud (SAC)
  • SAP Data Verse
  • SAP Data Services

Training

Training service provided
Yes
How the training service works
Codestone provides training to support its customers in data and insights.

Multiple courses are available, including a one-day introduction, two-day advanced training, and a week of advanced, in-depth training covering end users, power users, and administration.
Training is tied to specific services
Yes
Services the training service works with
  • Microosft Power BI
  • SAP Analytics Cloud (SAC)

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Where application data is on-site or siloed in cloud applications, Codestone's Data and Insights support offerings allow the cloud analytics services to reach across data sources.

This will sometimes be via gateways installed remotely or on-site; in other scenarios, it may require replicating data in alternative data platforms such as Microsoft Azure or SAP Dataverse. Either way, Codestone will work to design, architect, acquire and maintain such solutions as they are required, which will be dependent on the customer's own infrastructure. In most cases, Codestone supports using the customer's existing infrastructure, but where this isn't available, or viable, alternatives can be sourced, including Codestones own private cloud offerings.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Azure Data Services
  • SAP Data Services

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Part of the data strategy is based on data performance. How the processes of moving data around the organisation currently operates and looking for evidence-based improvements. Asking questions similar to, is this documented, do people within the organisation know how the data impacts the organisation, does the infrastructure allow for good data quality allows us to describe the current effect of data quality.

By following the data through the organisation, having workshops, and reviews, Codestone builds a picture of an organisation's overall Quality around data and then uses its knowledge to judge its own improvements and recommendations.

Once an analytics solution is in place, practicality is ensured through real-world performance tests. These tests, which include load-testing and end-user testing, are designed to verify that the data is actionable, visible and usable within reasonable time frames. DSCallards rigorously tests its processes and those of its customers with these real-world performance scenarios.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
How the support service works
Codestone supports all the software and services it manages and implements. We offer a 24/7 helpdesk with a three-tier support team.

There are three service levels with increasing levels of additional value. Our support contracts are product specific but at the base level are all fully service ticket lead.

We provide a customer portal with access via all major channels, such as telephone, email, and social channels; service level agreements based on customer requirements; and features such as software update notifications and impact analysis. All support contracts come with monthly reporting and a dedicated team focused on customer success.

Service scope

Service constraints
Codestone does offer services around other mainstream analytical tools such as Tableau, Qlikview, and Yellowfin the primary support offering is focused on SAP and Microsoft solutions

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on the final SLA, response times can be up to 4 hours of P1 and 24 x7
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
None
Support levels
Codestone has a fully functioning and dedicated support team and support systems in place. They cover all aspects of the services we undertake, whether that is software, implementation, bespoke development or consulting.

We offer three service levels with increasing additional value Plus, Advanced and Enterprise. Each level adds additional functionality and features starting with basement, which covers 12 x 5 support, and standard SLA’s for response and resolution times along with both incident and escalation management.

Our ticket management system allows tickets to be created, reviewed, updated along with escalation. Support can be accessed via email, telephone, chat, and through our online portal.

We provide a comprehensive knowledgebase and if you purchase our highest support level you will be able access support 24 x 7, receive wide-ranging ‘how do I’ advice, proactive monitoring of your installation where appliable, an assigned customer value team along with training and strategic best practice reviews.

All Codestone support offers 3-tiers, support desk engineer, senior support desk engineer and senior consultant. Costs are based per user and are reflective of the support required calculated from the project scope.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS International
ISO/IEC 27001 accreditation date
December 2016; recertified March 2024
What the ISO/IEC 27001 doesn’t cover
Anything that is not explicitly defined within the Statement of Work
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Equal opportunity
  • Wellbeing

Equal opportunity

The Company is an equal opportunities employer, which is committed to the promotion of equality of opportunity in all aspects of employment, including recruitment, the provision of training and career development opportunities.

Wellbeing

The People and Culture team are additionally responsible for every employees wellbeing, physical and mental. The company invest in extensive team events that are designed to balance the work and personal life balance, for example a two day festival each year for employees to share some fun times and enjoy soem down time from work.

Pricing

Price
£100 to £300 a unit an hour
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gary.duke@codestone.com. Tell them what format you need. It will help if you say what assistive technology you use.