Mtest Labs Limited

Mobile Applications and Device Testing Services

Mtest Labs delivers cutting-edge mobile testing facilities. Meticulously designed to fulfil all mobile applications, operating systems and device testing requirements. Our solutions ensure validation of components for delivering unparalleled user experience. We specialize in expert testing for iOS, Android, Mac, Windows; incorporating advanced Test Automation Frameworks and managed crowd testing.

Features

• End-to-end mobile test strategy: planning, building, automation framework development management
• Our Cloud based mobile test lab accesses 2500+ devices.
• Testing performance, security, functionality, compatibility, usability, interruption, Geo-location
• Testing multiple platforms: iOS, Android, Windows, Mac for actionable insights
• Testing to OWASP Top 10 standards for vulnerability scanning, assessments
• CI and CD workflow integration. Provides cost effective scalability
• Mobile test case results for web based, hybrid, native applications.
• Testing different mobile network ranges and versions with parallel execution
• Rapidly deployed User-Interface, Interruption/Memory/Accessories, Compatibility, Functional Testing
• Network Type/Installation/Upgrade/Drive/Battery/Geo-Fence

Benefits

• Advisory Excellence: Expert mobile test tools guidance and automation feasibility
• Testing Expertise: Specialized services in automation frameworks and crowd testing
• Swift Automation: Accelerate test execution with broad coverage automated testing
• Transparent Process: Clear scoping, followed by a detailed debrief call
• Comprehensive Approach: From planning and reconnaissance to execution and reporting
• Inclusive Testing: Achieve enhanced coverage: both functional and non-functional aspects
• Efficient reusable Automation test scripts: Reduces costs and time
• Compliance Assurance: Meet regulatory, legal, and compliance requirements effectively
• Certified ISTQB Consultants and Cyber Essentials certified for quality assurance
• Leverage open-source automation for high flexibility, optimization and cost efficiency

£180 to £900 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@mtestlabs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

885835071368739

Contact

Kishore Nuvvula
07574710788
contact@mtestlabs.com

Planning

• Planning service: Yes
• How the planning service works: Our team will evaluate a client’s QA and Testing needs by organising stakeholder workshops to ensure an alignment of the desired outcome to any existing solution, platform, technology, standard or constraint. We use an Agile delivery approach, aligned to the GDS service standard and Technology Code of Practice.; We evaluate Client’s needs by carrying out a full operational analysis, including requirements capture and readiness assessment of operational and technical products, solutions and systems within the organisation to create a set of designs to meet cloud services which includes planning for:; ; Non-Functional Requirements and Service Level Agreement requirements; Patterns; Definition of Done; Testing/Coding standards; Technical documentation requirements; Backlog management for planning; Cross-team dependency mapping; Acceptance criteria; Team capabilities and capacities; ; We engage with stakeholders to consider; ; ; Business functions that need to be supported ; If bespoke/customised software will be needed ; How devices can integrate with corporate data services Service and device security ; Road Mapping of additional software and integration services required for deployment ; Device, service, support cost factors ; ; These factors define planning and requirements while speeding adoption and deployments. We provide sprint planning session to form an agreement on user needs (drives everything) features and benefits and associated acceptance criteria.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our test team will provide coverage of fundamental cloud computing and digital by default training in terms of technology and business considerations. We deliver a Train the Trainer service, delivering full knowledge transfer and upskilling services to client-side staff, including (in line with ITIL 4 principles).; We provide mentoring and shadowing by our subject matter experts, development of Communities of Practice and knowledge repositories. Training covers;; Fundamental cloud computing terminology and concepts Basics of virtualization ; Understanding elasticity, resiliency, on-demand and measured usage benefits; Challenges and risks of contemporary cloud computing Cloud Service Owner roles ; Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) Cloud Delivery Models; Combining Cloud Delivery Models (Public Cloud, Private Cloud, Hybrid Cloud and Community Cloud Deployment Models); Calculating cloud and on-premise solution costs ; Service Level Agreements (SLAs) for Cloud-based IT and formulas for calculating and rating SLA Quality of Service Characteristics. ; We will provide a full playbook and artifacts for the engagement; ensuring a legacy after exit.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will assist the Client in the development of a business case for migrating to the Cloud or between Cloud services. We will assist with identifying the required Testing resources and the scoping of the project, especially where projects will transfer from being complex application migrations, for example, on-premises to cloud. We have developed end-to-end processes to assist with friction free migration. We build the business case and migration strategy, validation testing and migration execution.; We will assist with application architecture landscape redesign and how applications interact with one another and are delivered to end users. We will discover application dependencies, provide contingencies for unplanned outages and avoid limited functionality to systems while dependencies are addressed. IT service management, service desk alignment, and a general review of ITSM and SIAM processes (also in line with GDS and TCoP guidance) ensure that while more elements of the environment are outsourced, policies and processes align to the requirements of the organization. Security and networking policies will be addressed to ensure that the required level of security is adequately met.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our team of Quality Assurance and Performance testing specialists create processes and methods to ensure that the software will perform well under all conditions and scenarios. Our high-quality managed testing discipline delivers defined deliverables, SLAs and KPIs that interacts with software quality assurance developments through to execution, including continuous improvement agile iterations or at phase-end milestones. Using a combination of manual, user triggered tests and automated test scripts achieving highest quality standards. We coach end users and clients to implement testing strategies or carry out the testing ourselves. We cover all aspects of the testing scope ensuring products are ready for production and improve end user experience. We carry out capacity testing to establish how many users the application can handle. Soak testing to determine stability and performance of the software. Load testing in order to see and measure the outcome. Component testing to identify performance problems with specific components. Stress testing to push the application and make it perform under the worst conditions, helping developers determine which components are more prone to fail first. Smoke testing is conducted to show that the application performs as expected under normal conditions. All processes check for stability, scalability, performance and throughput.

Security testing

• Security services: Yes
• Security services type: Security testing
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: OWASP Top 10

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No, there are no service constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1-hour and response times are not different at weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Our web chat testing has ensured that people with disabilities can navigate with applications and services. Our assistive technology accessibility testing ensures there is access for all users, including auditory, physical, visual, neurological and cognitive disabilities. Performed accessibility testing using SortSite and cross browser testing with the use of BrowserStack to confirm device compatibility and mobile optimisation to ensure WCAG standards were met as part of the UK Government accessibility regulations
• Support levels: We provide Cloud Support and Helpdesk solutions and Specialists to deliver ITIL 4 compliant services across telephone, web and on-site support through our team of technical experts including technical account managers and cloud support engineers; providing support to a broad range of technologies. Our Specialists cover multiple services including server administration, network support and end user support. Our Technical experts are available on-site, supported by engineers by telephone or web connectivity. We deliver; ; Microsoft, AWS, Cisco and Oracle industry accredited Specialists + others; 1st to 3rd line support solutions; Infrastructure and Server Management support ; Support services for Technologies and Applications; SLA and KPI Service Performance Management ; Service desk function ; Monitoring systems for Network, systems and hardware services; Problem and Incident management and escalation; Industry best practice operations and toolsets ; Typically all support is provided as part of the cost of our Cloud service, rather than additional charges being levied.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Our service Account teams, supply chain, employees, associates, resource pools reflect the diversity of the UK population, and of the people who use our services. We actively involve our diverse employees from different ethnic backgrounds/minorities, genders, disabled people and LGBTQQIAAP community in selection and retention panels/processes, therefore removing the potential for unconscious bias during the interview, search, selection, performance review and job promotion processes and increasing retention. Our hiring managers are trained using ACAS Equality and Diversity tools. ; We work with our Partners to deliver forums and focus groups for equality, gender, LGBTQ+ and inclusivity to share experiences, educate, highlighting ways to overcome challenges. These inclusive forums will provide a safe space for workers/colleagues to share stories and support. We will work with community leaders and stakeholders involved in these organisations, to help co-create our initiatives and subject matter areas for presentation. ; We will advertise our jobs on sites focused on diversity and inclusion. We use gender neutral language in all advertising copy and promotional materials, to encourage diverse and inclusive applications.; We support/participate in enterprises focused on increasing the number of women in technology roles aiming to narrow the existing gender gap. ; To increase the number of women in our workforce and to reduce the gender pay gap, we:; • use anonymous/blind CV resumes, and objective criteria for evaluating candidates.; • provide training and education to our hiring managers and employees to raise awareness about unconscious bias and its impact on decision-making.; • include multiple women in shortlists for recruitment and promotions. ; • conduct regular equal pay audits.; • use skill-based assessment tasks to encourage fairness.; • use structured interviews for recruitment and promotions to avoid unfair bias.

  Wellbeing

  We have identified the needs of our workforce and local communities, worked with health professionals (also using our Occupational Health service providers) and workforce representatives/community leaders, conducting surveys, holding focus groups, and talking to community leaders to provide our Care Wellbeing Support Programme, supporting the Mental Health at Work Plan: our volunteers and certified partner organisation provide health and wellbeing support for our temporary workers, internal staff and local communities; ; • Mental health Wellbeing & Floor Walking / Desk-Side Mental Health First Aider (pastoral support for disadvantaged groups; helping to reduce stigma surrounding mental health conditions); • Healthy living ; • Financial and legal wellbeing and Fair Work Planning; • 24/7 GP consultation ; • Smoking cessation ; • Mental & physical health support & confidential helpline, especially during Covid-19 remote working/recovery ; • Burnout prevention ; • Life events counselling ; • Team Coach (confidential work-based safe environment coaching support) ; • Get fit programme, healthy eating at home ; • Diet support/Healthy diet at work ; • Financial/Legal guidance ; The programme is monitored quarterly to take feedback from participants to help us drive improvements. We especially focus on the feedback from individuals with mental health problems. Our internal volunteers are professionally trained to deliver mentoring and support. ; We work with local community organisations such as The Rainbow Project, Action Mental Health and Inspire Wellbeing, who provide support and resources to support underrepresented communities.; We work with Cancer Pledge who aims to abolish the stigma and insecurity that exist for people with cancer in the workplace. We recently joined the pledge, in our continuous commitment to be inclusive and to create a supportive environment for our employees and candidates. We are committed to continuously raising awareness and creating specific policy and programs, to accommodate specific needs of cancer patients and caregivers in the workplace.

Pricing

• Price: £180 to £900 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@mtestlabs.com. Tell them what format you need. It will help if you say what assistive technology you use.