Countryside Access Management System (CAMS) - an Exegesis solution
The Countryside Access Management System (CAMS) is a complete database and map management system designed to simplify the task of maintaining National Trails, Cycle Routes, Rights of Way, promoted paths and open access land. Already used by over 70 local authorities and other organisations throughout the UK, and The Ramblers.
Features
- Create detailed path inventories and maintain the definitive map
- Manage assets, furniture, surface details, maintenance, enquiries and contractors
- Record access basis, ownership, provenance, issues and Section 31(6) Deposits
- Add condition survey data to path and open access land
- Plan inspection and regular maintenance regimes, plus fault reporting management
- Plan projects to assist with workload and volunteer management
- Link records to geographical information, photographs and documents
- Full path mapping capabilities, integrating with ArcGIS, MapInfo or QGIS
- Legal module for PPOs, DMOs, cases, consultation, plans, notices, orders
- Design conforms with Public Rights of Way (PROW) standard BS7666
Benefits
- One stop shop for all PROW and access data management
- Easily report on network state, work done and pending costs
- Use data to inform stakeholders and other interest groups
- Extensible structure to suit customers with different goals and expectations
- Integrate with external systems, allowing easy synchronisation
- Experienced support staff with technical and public access knowledge
- Free interactive training webinars covering all aspects of CAMS
- Fully mature product with a large active user group
- Guide future development and network at CAMS user group meetings
- Flexible scalable hosting arrangements, including Azure; secure backup and recovery
Pricing
£1,650 a unit
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
8 8 5 8 9 3 7 8 0 5 5 5 5 6 0
Contact
Idox Software Limited
Jen.roberts@idoxgroup.com
Telephone: 0333 011 1200
Email: frameworks@idoxgroup.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Private cloud
- Hybrid cloud
- Service constraints
- None.
- System requirements
-
- Remote Desktop Client
- Internet connectivity
- 1024x768 or greater screen
- Keyboard recommended
- Mouse recommended
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response within 24 hours, Monday to Friday during business hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- MATS (Maintenance and Technical Support) is provided for all clients at a single level, and includes direct access to our technical consultants and engineers. Technical Support constitutes assistance in solving any problems encountered by users in operating or configuring the supplied software. Costs depend on number of licences and which modules are licensed.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide training on-site or at our own training suite. We also deliver webinars and have online help pages.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- We can assist as part of an Annual Service Visit.
- End-of-contract process
- Users are entitled to continue to use any purchased licences without support or upgrades.
Using the service
- Web browser interface
- No
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Mobile allows data management without a permanent connection to the data repository. Mobile provides a reduced functionality compared to Desktop.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- The API allows creation and editing of data in CAMS including textual, map and image data. It allows the application to integrate with other applications. Submitted data is held in holding tables giving users control over which data is brought into the definitive dataset.
- API documentation
- Yes
- API documentation formats
- Other
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- CAMS is a highly customisable system. Via configuration files and system tables in the database users are able to control which components are available, user permissions throughout the application and how data is presented to the users.
Scaling
- Independence of resources
- Generally we only run one user on a Virtual Machine which allows us to ring fence appropriate resources for the Virtual Machine. We also have a number of monitoring systems in place to monitor both the response times of the systems (e.g. a web request) and also the performance of the hardware - both virtual and physical. These systems send out alerts if they detect a problem.
Analytics
- Service usage metrics
- Yes
- Metrics types
- The application maintains an audit of data editing.
- Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Export tools are provided as part of the application.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Legacy SSL and TLS (under version 1.2)
- Other
- Other protection between networks
- We generally don't allow clients networks to connect to ours. Access is either via web browsers or SSL gateway. New client server setups would all support TLS 1.2 providing the client was capable. We also lock to client IPs wherever possible.
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Availability (other than for scheduled maintenance) is guaranteed to be better than 99.9%.
- Approach to resilience
- Power and internet feeds are duplicated provided to us by the datacentre. We run dual firewalls in an Active / Passive setup. We have duplicate HyperV servers so a Virtual Machine could quickly be started on another server in the event of hardware failure of the Hyper V server. Virtual Machine storage is backed up to separated storage. We have Hyper V replica SQL Server. We run high availability S2D cluster. We have 2 core switches in IRF.
- Outage reporting
- We report on an (independently hosted!) status page also available as RSS feed. We can also arrange for emails from our various monitoring systems to be sent direct to clients if they wish.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Management interfaces and support channels are restricted to authenticated users (username and password over https).
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
- Other
- Description of management access authentication
- We use restricted IP addresses for all management access.
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMS International
- ISO/IEC 27001 accreditation date
- 27/05/2021
- What the ISO/IEC 27001 doesn’t cover
- Certification covers all functions and services of Idox Software Ltd.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
All divisions of Idox, follow the ISO27001 accredited Information Security Management System of Idox Software Ltd.
This ISMS covers all business functions including but not limited to, information systems, networks, physical environment, incident/threat management, project & contract management and personnel management. Information security awareness training is conducted to ensure policies are communicated and ongoing annual internal reviews and auditing is conducted to ensure processes are followed. The system and controls are also externally verified an certified annually as part of the ISO 27001 certification process. Risks raised through internal and external audits are reviewed at management meetings by the information security manager, the appropriate head of business and a board representative.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- IT change management processes are carried out using Change Requests and records are maintained within the Change Management system. All concerned parties are informed of the status of the request as changes or progress is made as applicable.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- We monitor OWASP and various vendor alert sources for emerging vulnerability intelligence and patching data. A combination of web application scanning, host vulnerability scanning, and external perimeter proactively identifies any design, configuration, or patching weaknesses. When identified, any threats are assessed in context and where warranted, mitigations are implemented in accordance with their severity. These controls and processes are monitored as part of our ongoing ISMS/ISO27001 auditing programme.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Monitoring tools are used to measure server performance metrics as well as storage and network/bandwidth utilisation and unusual server/network/perimeter activity. The alerts from these systems are actively monitored and reviewed and any potential intrusion attempt is raised in line with our security incident reporting procedure for further investigation.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Incidents or suspected incidents are raised to internal service desk and reviewed by the information security manager. They are allocated a risk reference, entered into the information security risk log and tracked until closure. In the case of major incidents, an Incident Response Team will be formed as required with key personal required to investigate and take necessary actions, and a major incident report will be produced.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Idox has adopted the metrics set out in the 3 scopes of the Greenhouse Gas Protocol. We have a target to achieve net zero carbon emissions for these scopes by 2040 by eliminating, reducing or offsetting carbon emissions.
In Scope 1: we will eliminate all equipment in offices which produce direct emissions and replace these with energy efficient, electric alternatives. We will eliminate emissions from company owned vehicles by replacing these with electric alternatives.
In Scope 2: we will reduce electricity usage through Energy Savings Opportunity Scheme audits and will eliminate the purchase of electricity which does not come from renewable sources.
In Scope 3: we will reduce business travel through remote working and on line collaboration tools. We will eliminate travel by private vehicles which produce emissions and we will offset emissions from public transport used for business travel and from hotel stays either by choosing operators offering direct offset or by engaging in a compensating carbon offset programme. We will eliminate waste by removing single use plastic products and reduce waste from our offices by ensuring effective recycling of waste, including paper and will offset any non-recyclable waste by engaging in a compensating carbon offset programme. We will eliminate waste from surplus equipment by passing this on for re-use in support of our social contribution wherever possible, where this is not possible we will reduce waste by fully recycling the equipment and we will offset residual emissions in a compensating carbon offset programme.
We are strengthening Idox’s performance as an all-round responsible business that makes a valuable contribution to society, has good governance embedded in its culture and processes, and is on target to achieve net zero carbon emissions.
Our gross GHG emissions of CO2 (tCO 2e) are reported yearly in our published Annual Report. - Tackling economic inequality
-
Tackling economic inequality
Idox is focused on building a sustainable business that will benefit its customers, employees, shareholders, wider society and the environment. We take our environmental, social and governance (ESG) responsibilities very seriously. We have implemented substantial changes across our business to create a more diverse, transparent and sustainable business. In future, we will do more to measure and drive our performance.
How we will deliver social and economic benefits to Buyers and the wider community: We will address the social value requirements and the delivery of social and economic benefits to Buyers and their communities on a contract by contract basis. We understand that social value forms part of contract commitments to our public sector Buyers. We work collaboratively with customers to support the specific targets and outcomes that are a priority with their boundaries.
Examples of social value we can deliver to our Buyers: We can: facilitate skills workshops; make financial donations to fund places on training courses, fund community projects that work to tackle economic inequality, reduce the digital skills gap and create training opportunities for those who face barriers to employment and/or who are located in deprived areas, and support educational attainment; donate used IT equipment to VCSEs to support people in deprived areas; provide work experience placements in some localities.
We have a robust social value process and methodology which includes an annual review meeting where we can review our social value delivery performance with the Buyer. This annual review ensures we can understand the customer’s priorities and set appropriate targets for the year ahead, and continuously improve how we deliver social value, based on customer and community feedback and collaboration. - Equal opportunity
-
Equal opportunity
Diversity, Equality and Inclusion (DEI) are more than just words for us. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company that’s the right fit for every person inside of it. Our values and culture underpin our commitment to putting our people first.
At Idox we foster both a top-down and grassroots approach where we strive to create workplaces that reflect the communities we serve, and where everyone feels empowered to bring their full, authentic self to work.
Our guidance to our employees and suppliers concerned with recruitment, training, promotion and service delivery is outlined in our Equality and Diversity Policy which covers our responsibilities under the Equalities Act and how we deliver them. We are happy to provide a full copy of the policy upon request.
Idox has established clear goals to get to a gender balanced workforce by 2027. In order to tackle the issue of under representation in leadership, Idox is particularly focused on increasing the proportion of women in the people-leader tiers of the business to both correlate with the gender ratio of the company in general and to support the overall reduction of the gender pay gap specifically.
Our policies and initiatives that support Diversity, Equality and Inclusion include: Flexible working policy; Family friendly policies; Idox Elevate - a programme sponsored by Idox plc board members, committed to championing a truly inclusive culture; Pay Gap reporting - We publish our gender pay gap report annually on our website; Fair Pay - Idox is an accredited Living Wage Employer.
Pricing
- Price
- £1,650 a unit
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Provision of a trial version of the software can be arranged. This would be a full copy of the application. The period of the trial is agreed on a per client basis.