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Endava (UK) Limited

Agile Software Engineering

Endava help you deliver effective, high-quality software, predictably, using modern software development processes, practices and tools. Our engineering-led approach means that our software is well-built and forms a solid, sustainable base for the success of your business.

Features

  • Application Architecture
  • Cross-functional scrum teams including Quality Assurance
  • Distributed Agile development methodology from nearshore delivery centres
  • Continuous Integration and Deployment
  • Secure SDLC
  • Rroven TEAM and TEAS methods for running large software projects
  • International, engineering-oriented culture

Benefits

  • Focus on delivery value early

Pricing

£320 to £1,300 a unit a day

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jelena.jecmenic@endava.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 8 6 4 2 6 9 6 0 3 5 0 5 4 4

Contact

Endava (UK) Limited Jelena Jecmenic
Telephone: +38651360032
Email: jelena.jecmenic@endava.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Product Strategy, Digital Design
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None.
System requirements
No system requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is tailored to specific services, and can be close to real-time.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We can provide up to third line support, although we try to fix as many issues as possible at the point of first contact.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We begin the process with a short Discovery phase to engage with the business users, to fully understand what the problem is that we are trying to solve.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Confluence
  • Sharepoint
  • Architecture tools like Sparx EA and client tools
End-of-contract data extraction
All data is sole property of the customer and can be retrieved at any time.
End-of-contract process
We will make the contract work for the customer and be clear about the scope of services.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Our services are interface agnostic.
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
Yes
What users can and can't do using the API
We usually build our solutions with an API, and make the API as comprehensive as possible.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Our digital product offerings are often bespoke, and thereby fully customisable.

Scaling

Independence of resources
This is not usually a problem in our product strategy engagements.

Analytics

Service usage metrics
Yes
Metrics types
We design the usage metrics depending on the application. We will have a specific workshop to discuss the relevant metrics.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
We will use whichever standard is relevant for a digital product strategy engagement.
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
We will design an export function in the most suitable format.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Any bespoke format relevant for the application.
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Any format that is relevant for the application.

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
We will use whichever standard is relevant for a digital product strategy engagement.
Data protection within supplier network
Other
Other protection within supplier network
We will use whichever standard is relevant for a digital product strategy engagement.

Availability and resilience

Guaranteed availability
We will use whichever SLA is relevant for a digital product strategy engagement.
Approach to resilience
We will use whichever level of resilience is relevant for a digital product strategy engagement.
Outage reporting
This is not usually relevant for a digital product strategy engagement.

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Authentication will depend on the specific digital product.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SRAC as an IQNET Partner
ISO/IEC 27001 accreditation date
04/10/2019
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
ISO 22301 certification

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The Information Security function is under the direction of the Chief Information Security Officer, who reports to the Chief Information Officer. The Cyber Security department develops policies and standards for the company’s operations which are ratified by the Controls and Policies Committee. All employees are required to affirm their understanding of and compliance with security policies at on boarding and on an annual basis. A variety of technical controls are in place to enforce policy compliance; other policies are directive controls. Violation of information security policies is treated as a severe infraction and can lead to disciplinary action or termination.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
For Fixed Price contract deliveries – after the change is agreed and signed-off, there may be a contract modification required, depending on the terms of the contract.
For Time & Materials contract deliveries – the adjustment may be contained within the budget-holder’s remit but it is possible that a variation note is required for T&M work.
Vulnerability management type
Undisclosed
Vulnerability management approach
The vulnerability management process should follow the following journey:
1. Vulnerabilities assessment
2. Triage vulnerabilities
3. Prioritise vulnerabilities
4. Action on the treatment strategy (patch, fix, compensate etc)
5. Validate the security control
Protective monitoring type
Undisclosed
Protective monitoring approach
The four golden signals of monitoring are latency, traffic, errors and saturation. We follow Google’s SRE (Site Reliability Engineering) teams best practice for protective monitoring. The protective monitoring approach will often be defined in the product strategy.
Incident management type
Undisclosed
Incident management approach
The incident management process will often be defined in the product strategy.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

On climate change We identify aspects of our business that impact the environment and comply with all relevant legislation and regulatory controls in each of our locations. We consume material goods in moderation, extend the lifecycle of our IT equipment, and thoughtfully manage and reduce waste. We also play our part in tackling broader environmental issues by supporting local community projects. Our Environmental Reporting Steering Committee is a management level body responsible for managing day-to-day activities related to Endava’s environmental performance and mitigating environment and climate-related risks. This committee meets on a monthly basis and discusses and signs off on processes, controls and strategy as well as on environmental reporting methodology. It is also responsible for providing regular updates to the Endava Board. The Committee includes senior management from across Endava, including the CFO, Group General Counsel and Head of ESG. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Covid-19 recovery

Endava’s people volunteer their time and expertise to local causes, bringing our values to life in practical ways. In response to COVID-19, they stepped up, including by helping local communities build health and safety digital solutions, creating 3D printed face mask components when personal protective equipment (PPE) was in short supply, and organising a global fundraising campaign to support hospitals and charities. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Tackling economic inequality

As good corporate citizens, we are passionate about partnerships that support the communities where we live and work and the broader technology and services industry – it’s how we meaningfully bring our values to life. We are immensely proud of our social impact work over the past two decades – especially in our Central European locations, where we have supported local growth by providing sustainable career opportunities and joined local community projects. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Equal opportunity

Endava is a place where we can all be authentic and inspired and collaborate across boundaries as part of highly effective teams. Our aim is to create a working environment that offers both equality and equity of career opportunity based on merit, powered by development opportunities such as the Endava University learning platform, Pass It On sessions, and regular employee engagement by our CEO and senior leaders. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Wellbeing

To enable our people to grow and stay connected, we introduced Endava Wellbeing in 2020. The programme brings together a wealth of tools and resources organised around four key pillars – Mind, Body, Home and Community. The programme encourages exploration of the mechanics of the Mind, discovering the most critical steps in taking care of the Body, examining the need for digital detoxing at Home and learning about the important role Community plays in having a sense of belonging. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Pricing

Price
£320 to £1,300 a unit a day
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We can run an idea workshop at no cost. This is around 2 days of preparation, a day for the workshop, and a day to write up the notes.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jelena.jecmenic@endava.com. Tell them what format you need. It will help if you say what assistive technology you use.