REDCENTRIC SOLUTIONS LIMITED
Modern Workplace 365
Redcentric_Modern_Workplace_M365. Our Modern Workplace is a comprehensive end user support service providing workplace delivery, Microsoft_M365 managed services, end-user service desk, and the option to extend to full-blown workforce modernisation. Our Modern Workplace expertise will ensure your end-users workforce is fully optimised, enable cost reductions and improve operational efficiency.
Features
- Multiple tiers of support – Suit different business needs/challenges
- Cloud Foundation – 24x7 ticketed access to Redcentric cloud experts
- End-User Support – From Redcentric’s Adaptive Cloud Engineering teams
- Workforce Modernisation – Get the most out of your workforce
- Governance services – Cost monitoring & policy deployment
- Device&Identity management – Centrally manage single signon across devices
- Self-service portal – Manage subscriptions with ease, view reports/bills
- Compliance & Security – Protect your data while addressing compliance
Benefits
- ACE support: Responsive, expert help available around the clock
- Cost-efficiency: Expert Governance reduces costs, improves security and compliance
- Business Reviews: Scheduled reviews ensure alignment with your business objectives
- De-risked migration: Execute fast, smooth, secure move into the Cloud.
- Enhanced Tooling and Automation: Custom tooling and automated templates
- Modernisation Services: customisable deliverables with pre-purchased hours
- Full Microsoft Business Solutions: From business voice, collaboration to Azure
- Governance, Compliance, Patching and Reporting: Hardening, reporting and standardisation
- IT Champion, End-User and Device Support: Free up IT Admins
- IT Modernisation: Keep up with the latest technology
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
8 8 6 4 2 7 7 7 3 0 0 8 9 0 4
Contact
REDCENTRIC SOLUTIONS LIMITED
Steph Heseltine
Telephone: +441423850000
Email: tenders@redcentricplc.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- Other
Service scope
- Service constraints
-
Service Geographic Availability
At this time, Redcentric customers can deploy resources to all Microsoft M365 regions existing along with Redcentric Managed Services as of the publication date of this document. Foundations is only available for sale in the United Kingdom and Europe where the primary tenant must reside, though customers can still deploy resources to all other Microsoft M365 regions. This excludes some of the Microsoft M365 Sovereign Regions. Some M365 regions are available only to customers with specific billing addresses in that region. Contact a Redcentric if you have questions about a specific region.
User support
- Email or online ticketing support
- Yes
- Support response times
-
Service Hours Definition
There are 2 levels of Redcentric service hours, defined as follows.
1)
24x7x365 - Available 24 hours a day, 7 days a week, 365 days a year.
Redcentric UK business hours (PBH) - 09:00 am to 17:00 pm GMT / BST (as applicable) Monday to Friday excluding UK public holidays
2) Applicable Service Hours
Redcentric Service Desk - 24x7x365
Support Request Management - Redcentric UK business hours
Incident Management (P1) - 24x7x365
Incident Management (P2 & P3) - Redcentric UK business hours
Problem Management (RCA) - Redcentric UK business hours
Configuration Management - Redcentric UK business hours - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- EN 301 549
- Web chat accessibility testing
- None/Don't Know
- Support levels
-
Offering - Foundations
Benefits - CSP benefits, Redcentric Service Desk
Use Case - For customers that want access to the benefits of CSP and Redcentric ACE teams but want to manage M365 themselves.
Offering - Enable
Benefits - IT Champion Standard Support, M365 Feature Enablement, ACE Escalations & Resolutions
Use Case - Lightens the load on the customer’s internal IT teams.
Offering - Operate
Benefits - IT Champion Advanced Support, Device Management, Patching, Governance, License Management, Monitoring & Reports
Use Case - Allows customer IT teams to take a more hands off approach, so they can focus on innovation and transformation.
Offering - Modernise
Benefits - End-User Support, OS-Upgrades, IT Modernisation, Device Provisioning & Management, Access Reviews, Policy Management, Training, Third Party Management
Use Case - Redcentric will take nearly all M365 activities and work very closely with the customer to drive innovation. - AI chatbot
- Yes
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Microsoft Azure
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead business architect | £1,256.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £973.00 | |
| Senior data architect | £1,086.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £1,070.00 | |
| Senior enterprise architect | £1,195.00 | |
| Lead enterprise architect | £1,381.00 | |
| Principal enterprise architect | £1,537.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £500.00 | |
| Network architect | £973.00 | |
| Lead network architect | £1,256.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £973.00 | |
| Lead security architect | £1,203.00 | |
| Principal security architect | £1,465.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £500.00 | |
| Solution architect | £973.00 | |
| Senior solution architect | £1,086.00 | |
| Lead solution architect | £1,256.00 | |
| Principal solution architect | £1,397.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £500.00 | |
| Technical architect | £973.00 | |
| Senior technical architect | £1,086.00 | |
| Lead technical architect | £1,256.00 | |
| Principal technical architect | £1,397.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,800.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,203.00 | |
| Principal cyber security audit and assurance | £1,465.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £837.00 | |
| Lead cyber security governance and risk manager | £1,203.00 | |
| Principal cyber security governance and risk manager | £1,465.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £837.00 | |
| Lead cyber security monitoring | £1,203.00 | |
| Principal cyber security monitoring | £1,465.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £837.00 | |
| Lead cyber security incident response | £1,203.00 | |
| Principal cyber security incident response | £1,465.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £837.00 | |
| Lead cyber security vulnerability management | £1,203.00 | |
| Principal cyber security vulnerability management | £1,465.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £837.00 | |
| Lead cyber security digital forensics | £1,203.00 | |
| Principal cyber security digital forensics | £1,465.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £837.00 | |
| Lead cyber security penetration testing | £1,203.00 | |
| Principal cyber security testing | £1,465.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £837.00 | |
| Lead cyber security secure systems architecture and design | £1,203.00 | |
| Principal cyber security secure systems architecture and design | £1,465.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £500.00 | |
| Analytics engineer | £863.00 | |
| Senior analytics engineer | £981.00 | |
| Lead analytics engineer | £1,177.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £500.00 | |
| Data analyst | £863.00 | |
| Senior data analyst | £981.00 | |
| Principal data analyst | £1,243.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £863.00 | |
| Senior data engineer | £981.00 | |
| Lead data engineer | £1,177.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data ethics lead | £1,177.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £863.00 | |
| Lead data governance manager | £1,177.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £500.00 | |
| Associate data scientist | £500.00 | |
| Data scientist | £863.00 | |
| Principal data scientist | £1,243.00 | |
| Lead data scientist | £1,177.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £981.00 | |
| Lead machine learning engineer | £1,177.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £500.00 | |
| Performance analyst | £863.00 | |
| Senior performance analyst | £981.00 | |
| Lead performance analyst | £1,177.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £500.00 | |
| Application operations engineer | £785.00 | |
| Senior application operations engineer | £863.00 | |
| Lead application operations engineer | £942.00 | |
| Principal application operations engineer | £1,103.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead business relationship manager | £1,103.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £785.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £785.00 | |
| Senior operations analyst | £863.00 | |
| Operational control manager | £1,103.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £500.00 | |
| End user computing engineer | £785.00 | |
| Senior end user computing engineer | £863.00 | |
| Lead end user computing engineer | £942.00 | |
| Principal end user computing engineer | £1,103.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £537.00 | |
| IT service manager | £1,103.00 | |
| Senior IT service manager | £1,465.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £1,103.00 | |
| Major incident manager | £1,465.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £500.00 | |
| Infrastructure engineer | £785.00 | |
| Senior infrastructure engineer | £863.00 | |
| Lead infrastructure engineer | £942.00 | |
| Principal infrastructure engineer | £1,103.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £500.00 | |
| Infrastructure operations engineer | £785.00 | |
| Senior infrastructure operations engineer | £863.00 | |
| Lead infrastructure operations engineer | £942.00 | |
| Principal infrastructure operations engineer | £1,103.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £537.00 | |
| Problem manager | £1,103.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £537.00 | |
| Senior service desk analyst | £785.00 | |
| Service desk manager | £1,103.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £537.00 | |
| Service readiness analyst | £537.00 | |
| Service transition manager | £1,103.00 | |
| Lead service transition manager | £1,465.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £837.00 | |
| Senior business analyst | £955.00 | |
| Lead business analyst | £1,099.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £537.00 | |
| Delivery manager | £811.00 | |
| Senior delivery manager | £916.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio manager | £1,256.00 | |
| Senior digital portfolio manager | £1,465.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead product manager | £1,256.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,116.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,465.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £582.00 | |
| QAT analyst | £683.00 | |
| Senior QAT analyst | £785.00 | |
| Lead QAT analyst | £942.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £683.00 | |
| Test engineer | £683.00 | |
| Senior test engineer | £785.00 | |
| Lead test engineer | £942.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £1,103.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £500.00 | |
| Junior DevOps engineer | £500.00 | |
| DevOps engineer | £785.00 | |
| Senior DevOps engineer | £863.00 | |
| Senior DevOps engineer - management | £863.00 | |
| Lead DevOps engineer | £942.00 | |
| Lead DevOps engineer - management | £942.00 | |
| Principal DevOps engineer | £1,397.00 | |
| Principal DevOps engineer - management | £1,397.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £500.00 | |
| Junior frontend developer | £500.00 | |
| Frontend developer | £785.00 | |
| Senior frontend developer | £863.00 | |
| Lead frontend developer | £942.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £500.00 | |
| Junior developer | £500.00 | |
| Developer | £785.00 | |
| Senior developer | £863.00 | |
| Senior developer - management | £863.00 | |
| Lead developer | £942.00 | |
| Lead developer - management | £942.00 | |
| Principal developer | £1,397.00 | |
| Principal developer - management | £1,397.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Accessibility specialist | £916.00 | |
| Senior accessibility specialist | £981.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content designer | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £1,046.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Graphic designer | £654.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Interaction designer | £916.00 | |
| Senior interaction designer | £981.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service designer | £981.00 | |
| Senior service designer | £1,079.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| User researcher | £837.00 | |
| Senior user researcher | £955.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- Wednesday 10 September 2025
- What the ISO/IEC 27001 doesn’t cover
-
Our ISO/IEC 27001:2022 certification applies specifically to the Information Security Management System (ISMS) supporting the provision of network, hosting, data handling, telephony, applications, collaboration, infrastructure, network and security services delivered from the locations listed on the certificate.
The certification does not extend beyond this defined scope. In particular, it does not cover activities, systems, services, or locations that are not explicitly included within the certified scope or Statement of Applicability. It also does not certify individual products, standalone customer environments, or third-party services that are outside Redcentric’s operational control.
Additionally, while the certification demonstrates that our ISMS conforms to ISO/IEC 27001:2022 requirements, it does not in itself guarantee absolute security or confer exemption from contractual, regulatory, or legal obligations.
Where services fall outside the certified scope, Redcentric applies proportionate security controls aligned to the principles of ISO/IEC 27001, and assurance can be provided on request. - ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- BSI
- ISO 9001 accreditation date
- Thursday 15 May 2025
- What the ISO 9001 doesn’t cover
-
Our ISO 9001:2015 certification is limited to the scope explicitly defined on the certificate and applies only to the activities, services, and locations listed therein. Accordingly, any services, processes, or activities that fall outside the defined scope of the design and delivery of managed telecommunications services, IT services, hosted voice and data services, data centre operations, workplace disaster recovery services, storage and Gov Cloud services are not covered.
The certification applies solely to Redcentric Solutions Ltd and the specific UK and international locations named on the certificate. Activities undertaken by other legal entities within the wider Redcentric Group, joint ventures, partners, or subcontractors operating independently of Redcentric’s certified management system are excluded unless explicitly stated. Similarly, customer-managed environments or services where Redcentric does not retain operational control are outside the scope of certification.
ISO 9001 certification does not extend to individual products, guarantee specific service performance outcomes, or provide assurance over regulatory, financial, commercial, or information security compliance. These areas are addressed through separate governance arrangements, contractual controls, and other applicable standards where relevant.
This clearly defined scope ensures transparency and confirms that certification applies only where Redcentric maintains full responsibility and control under its certified quality management system. - Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Gemserv Limited
- PCI DSS accreditation date
- Thursday 6 November 2025
- What the PCI DSS doesn’t cover
-
Redcentric's PCI DSS v4.0.1 certification applies only to the services defined within the assessment scope of the Attestation of Compliance. Specifically, certification is limited to Infrastructure as a Service (IaaS), PCI Comply Voice Service, Managed Firewall services. It does not extend to other managed or bespoke services delivered by Redcentric.
Services excluded from scope include “other managed services” tailored to individual customer requirements. These may include applications, systems security services, IT support, physical security, terminal management systems, or other hosting and managed offerings, not directly related to the assessed PCI services. Where such services are provided, they are assessed as part of the customer’s own PCI DSS compliance obligations rather than Redcentric's service provider certification.
The certification does not cover the storage, processing, or transmission of cardholder data, as Redcentric does not perform these activities. Responsibility for cardholder data, including customer system components, applications, and hosted data, remains with Redcentric clients. Redcentric does not have logical access to customers’ hosted systems, which further limits the certification scope.
Additionally, requirements relating to software development, merchant activities, handling of cardholder media, and direct access to cardholder data are excluded, as they are not applicable to Redcentric’s role as a managed service provider. - Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 15e9866d-2e5e-45da-9965-1c9176390caa
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- Eacf9619-51c6-4294-bf31-e87af09dd4b6
- Other security certifications
- Yes
- Any other security certifications
- CHECK registered security tester
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
- Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
- Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
- Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
- Plans for positive actions with community groups.
- Measures for making facilities used in the delivery of the contract available for community groups, education or training
- Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
- Plans to respond flexibly and adapt approaches to community engagement and initiatives
- Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Introducing transparency to pay and reward processes
- Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
- Working conditions which promote an inclusive working environment and promote retention and progression
- Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of issues relating to entering the contract workforce
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
- Content of the outreach activity is designed to suit the target cohort
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
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Service documents
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