NSSLGlobal Ltd

NSSLGlobal Maritime Communication Support Services

NSSLGlobal provide engineering connectivity support services for vessels and other government onsite locations both in the UK and overseas to ensure the enablement and optimisation of customer cloud applications and services

Features

• System Design and Assurance, Installation, Testing and Configuration Support
• Maritime Defence Sector
• Safety and Security Assurance Optimisation for Cloud Applications
• Train the Trainer and User Courses
• Enabling C4ISR Services

Benefits

• 40 Years' experience in the Military/Maritime Sector
• 24/7/365 Support from the UK
• Security Cleared Personnel (SC & DV)
• UK/Overseas coverage.
• Health and Safety (H&S) qualified engineers
• Reduces application deployment time, risk and cost
• Ensures optimisation of customer private cloud applications
• Extensive knowledge of C4ISTAR and C4ISR cloud support requirements
• Enabling customers to procure easy use secure cloud support services
• CONDO trained.

£500 to £1,300 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Roger.Hocking@nsslglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

886650420648765

Contact

Roger Hocking
01737 648800
Roger.Hocking@nsslglobal.com

Planning

• Planning service: Yes
• How the planning service works: We provide expertise and configuration support to ensure secure and optimised connectivity for customers cloud applications
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: NSSLGlobal provide train the trainer and user courses customised to customer requirements at the applicable day rate.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide set up, migration, integration and configuration support to ensure secure connectivity for customer's cloud applications.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: ISO9001:2015,; ISO14001:2015,; JSP604,; Service Assurance, FATs and HATs

Security testing

• Security services: Yes
• Security services type: Other
• Other security services:
  • Security Assurance
  • RMADS
  • JSP604

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: NSSLGlobal provides remote network management & user support 24/7/365 UK Support from its Help desks in UK. ; We also provide onsite/on vessel engineering support and repair as required. Our staff are able to assist with all software services and provide a response to all support requirements. OEM support contracts are in place for 3rd party software. Support is provided by a team of SQEP personnel including helpdesk, engineers and field service engineering teams ready to deploy globally as required.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 30 mins 24/7/365.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: NSSLGlobal has a 3 tier support structure and has 2 x 24/7/365 Customer Service Centres for full redundancy. These will support all work that NSSLGlobal has conducted. Technical and Commercial Account team are provided for government customers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 15/03/2024
• What the ISO/IEC 27001 doesn’t cover: The scope of NSSLGlobal's ISMS certificate is "The Information Security Management System for the provision of communications and IT solutions to maritime, government, defence, energy, media, finance and corporate sectors. This includes systems integration, network management and application development services; voice services, which include support solutions; spares and repairs; annual maintenance programmes, training and project based support services; help desk and support, managed service level agreements, service co-ordination, and maintenance and survey services in accordance with the Statement of Applicability v2.5 dated 09/06/2023". Therefore the scope of NSSLGlobal’s 27001 certification covers all of our service offerings and the vast majority of cloud services
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  NSSLGlobal have a robust Carbon Reduction Management Plan (CRMP) which is available on our website as well as an Integrated Management System which is ISO9001, 14001, 27001, 44001 & 45001 accredited which drives sustainability, develops resilience & contributes to the Environmental & Social Governance process. To combat climate change, we conduct Streamlined Energy & Carbon Reporting in accordance with UK legislation & participate in the Energy Savings Opportunities Scheme, enabling us to identify savings in value & reduction of emissions. Our CRMP highlights the medium (50% reduction by 2035) & long term (100% reduction by 2050) carbon reductions in support for the reduction of climate change. We have identified transitional opportunities for the company, especially in the “green revolution” scenario, we now have 100% green suppliers for gas & electricity & have three electric vehicle recharging points (free for staff use) at the Redhill site & two Electric work vehicles which will in turn help with client’s upstream aspect for Scope 3 reporting. We operate a circular economy in ICT with lower levels of energy consumption & material use in manufacture, operation & disposal of assets, promoting reuse & recycling throughout the life of contracted services, minimising climate change & supply chain risks, recognising the need to add social value & conforming to ethical & legal requirements. During the COVID19 pandemic we refurbished old ICT equipment & donated laptops to disadvantaged local schools as part of our reuse policy. Redundant furniture is also reused in this manner being supplied to local charities. Significant environmental aspects of activities, products & services are identified & managed through recycling programmes & segregation of waste & where possible impacts are reduced & measured against our environmental objectives.

  Covid-19 recovery

  NSSLGlobal were largely unimpacted by COVID19 however we did enact a return to office recovery plan post-lockdown, and have accelerated strategy to create new opportunities, new ways of working and improved workplace conditions to support the COVID19 recovery effort. For those shielding we provided separate office space and continued agility to support them. We have a Mental Wellness Champion and a mental health first-aider to support staff welfare and mental wellbeing. We apply current best practices in equal opportunities, staff wellbeing, ethics and training across the company and continually improve our way of working to increase wellbeing of staff. Our Health, Safety and Wellbeing strategy has strong focus on mental wellbeing, this was proven during the COVID pandemic, which has resulted in a hybrid working system of 2 days working from home per week as well as implementing socially distanced regulations throughout the offices. We provide mandatory training to all staff covering our regulatory obligations, UK Competition Law, bribery as well as security and privacy training; underpinning the creation of training and development plans for all staff. We want to ensure everyone feels included, providing equal opportunities for all. We have a diverse workforce and aim to continue to create a workforce that reflects the diverse societies in which we work, including recruiting locally and establishing apprenticeships within the company. Over the last year we recruited several apprentices as we train for the future and implemented the employment of over 15 new posts across the country in a number of roles/specialisms assisting those who were left unemployed by COVID19. We have a presence in Redhill, Newcastle and Cornwall with plans for new roles in these locations as well as opening a facility in Portsmouth this year, offering and focusing on local employment opportunities, which will also facilitate COVID19 national recovery.

  Tackling economic inequality

  NSSLGlobal are a signatory to the United Nations Global Compact and are committed to their Ten Principles initiative which ensure we are providing equal opportunities for all. ; We are a Disability Confident Employer and have a diverse workforce which reflects the diverse societies in which we work, including recruiting locally and establishing apprenticeships within the company. The graduate and apprenticeship schemes have enabled us to support the educational attainments that are relevant to current contracts which in turn allow us to fill any skill gaps and provide employment and training opportunities to a wider and more diverse range of employees. This year we have recruited several apprentices as we train for the future, as well as implementing the employment of over 15 new posts across the country in a number of roles/specialisms. We have a presence in Redhill, Newcastle and Cornwall with plans for new roles in these locations as well as opening a facility in Portsmouth that has focused on local employment opportunities and economically deprived areas.; We continually support local communities and during COVID19 we refurbished ICT equipment and donated laptops to disadvantaged local schools and reused redundant furniture in this manner donated to local charities.; We have a diverse supply chain from local companies and SMEs to larger suppliers, all of which have successfully met the criteria within our Supplier Questionnaire which includes questions on human rights, discrimination, diversity, child labour and modern slavery and human trafficking as well as business ethics. We are committed to treating suppliers fairly and acting in ethical and assured ways and improving the resilience of the supply chain. We apply current best practices in equal opportunities, staff wellbeing, ethics and training across the whole company and continually improve our way of working to improve equality and wellbeing for all.

  Equal opportunity

  NSSLGlobal prides itself as an equal opportunities employer, are certified as a Disability Confident Employer and have a higher than industry average in terms of disabled and disadvantaged people in its workforce globally. ; To facilitate our commitment, NSSLGlobal has ensured all its UK sites are disability friendly by design, including ease of building access (within security limitations), disabled toilets, ramps, staff lifts, accessibility considerations for shared recreational areas and facilities and on-site parking with prioritised disabled parking to facilitate access. NSSLGlobal’s company-wide hybrid working scheme and systems including working from home facilitates the ability for a wider range of disabilities to be accommodated within its workforce. Our corporate IT systems are tailorable to accommodate disabilities e.g., for personnel with visual impairment and hearing disabilities. Any other system adaptations will be discussed with new disabled personnel and implemented as required.; Internal training and induction consider disabilities and can be provided in bespoke ways as required (e.g., 1-2-1 or delivery via alternative means) which has been used to good effect with current employees with disabilities or limitations.; Aligned to the Equality Act 2010, NSSLGlobal has a robust and fair recruitment process with multiple interviewers/stages to moderate bias. NSSLGlobal only work with equal opportunities recruiters (vetted through our supplier management process) thus ensuring the best candidates, regardless of disability are identified and interviewed. To further facilitate diverse recruitment, NSSLGlobal has established its own Graduate and Apprenticeship schemes providing another route to access aligning with the Government’s agenda of getting more disabled people into higher education.; Key to supporting personnel with disabilities, NSSLGlobal has long-established a Mental Wellness Champion and mental health first-aider to support staff welfare and mental wellbeing. ; We also have a Modern Slavery Statement, in compliance with section 54 of the Modern Slavery Act 2015, published on our website.

  Wellbeing

  Key to supporting personnel, NSSLGlobal has long-established a Mental Wellness Champion and mental health first-aider to support staff welfare and mental wellbeing. During the Pandemic and with most staff working from home, information on mental health awareness and coping with stress have been shared Group-wide by the Company Mental Wellness Champion. Initiatives like Yoga and Wellness Zoom sessions were programmed several times a week to help staff to cope with physical and emotional challenges brought on by isolation and working from home. NSSLGlobal trialled a hybrid working scheme including working from home 2 days per week once the government guidelines for “stay at home” were lifted, this proved to be such a success that we implemented it permanently and rolled out company-wide. ; NSSLGlobal are a certified Disability Confident Employer and aligned to the Equality Act 2010, we have a robust and fair recruitment process with multiple interviewers/multiple stages so bias is moderated. NSSLGlobal’s interview process ensures that access needs are considered. NSSLGlobal will only work with equal opportunities recruiters (as vetted through our supplier management process) thus ensuring the best candidates, regardless of disability are identified and interviewed.; NSSLGlobal support the health and well-being of local communities as well as its staff. An example of this is during COVID19 we refurbished ICT equipment and donated laptops to disadvantaged local schools, enabling the school children to continue with their schooling and education. ; As a company, we work closely with our customers and as so many of our own people are ex-forces or government themselves, we understand their needs implicitly. Throughout the challenging years of Covid we were honoured to have been providing and subsidising crew welfare bandwidth upgrades and donating free crew calling cards to help counter the recorded increase in mental health issues onboard vessels and out in the field.

Pricing

• Price: £500 to £1,300 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Roger.Hocking@nsslglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.