GOSS INTERACTIVE LIMITED
GOSS Professional Services - Managed Cloud
GOSS Professional Services support cloud projects for websites, intranets, bookings and customer self and assisted-service transactional portals. Client Success services include discovery and business analysis, training, project management, digital transformation, creative design, cloud configuration, consultancy, migration and integration services. Clients include Local Authorities/Councils, Housing, Police, NHS and Central Government Agencies.
Features
- Project Management: supports project delivery to time and budget.
- Creative/design consultancy: tailor services to meet user/citizen needs
- Accessible/mobile responsive website/portal/intranet/bookings/my account design and configuration.
- Migration consultancy & configuration. Information Architecture analysis and design.
- Knowledge transfer: Digital Platform, self/assisted-service/forms/CMS, creative design styling.
- Training: Software configuration, transactional workflow design, integrations.
- Integration configuration: securely connect customer portals to back office data/systems.
- Client Success Transformation Consultancy: business analysis, process mapping, service-design.
- Website & portal on-boarding and off-boarding services.
- Configure generative AI and chat bot technologies and services.
Benefits
- Cloud delivery: move your services online with agile CRM-lite/CRM-light.
- Deliver improved and efficient services to your public customers.
- Maximise use of GOSS low-code/no-code cloud software services.
- Get up and running quickly creating content, forms, business processes.
- Improve customer service satisfaction levels for your website.
- Provide efficient digital services via powerful transactional forms and workflow.
- Reduce your ongoing service delivery costs with digital transformation.
- Transform and streamline online transactional services with customer self-service.
- Offer customers 24/7 self-service capability via your website.
- Knowledge Transfer: empower internal teams for devolved content creation.
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
8 8 6 7 1 8 1 8 9 3 2 2 8 6 0
Contact
GOSS INTERACTIVE LIMITED
Simon Smith
Telephone: +44 844 880 3637
Email: bids@gossinteractive.com
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Public cloud
- Managed Public SaaS/PaaS
- Application management
Service scope
- Service constraints
- GOSS Cloud Support Professional Services: A booking process will apply with sign-off and terms and conditions for cancellations. Training prerequisites may apply along with a skills assessment. Training course length will vary in line with content/level being covered. All support provided within the Cloud Software Service fee is remote unless stated. On-site support can be provided for an additional fee. See specific listings/pricing/service definition documents for more details.
User support
- Email or online ticketing support
- Yes
- Support response times
- Standard support (defined in Service Definition) is included in cloud software service fees (varies with software level). Additional support can be provided as required if outside the scope of the standard service. i.e. out of hours services, configuration support as well as support upgrades. Support is provided for the GOSS Digital Platform, GOSS Self-Service, GOSS Forms and GOSS Content. GOSS Client Success Team Consultancy/Support Services can be provided for transformation projects such as scoping workshops, business analysis and configuration consultancy. GOSS Creative Design project support can be provided throughout the delivery of the specific project - please see other listing.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
As mentioned above, standard support (defined in the SaaS Service Definition document) is included in the cloud software service fees (varies with software level). Additional support can be provided as required if outside the scope of the standard service. i.e. out of hours services, configuration support as well as support upgrades. Support is provided for the GOSS Digital Platform, GOSS Self-Service, GOSS Forms and GOSS Content. GOSS Client Success Team Consultancy/Support Services can be provided for transformation projects such as scoping workshops, business analysis and configuration consultancy.
GOSS Creative Design project support can be provided throughout the delivery of the specific project - please see the GOSS Creative listing.
A GOSS Account Manager is provided to every client and will keep in regular contact to monitor customer projects, share service developments & client success news and best practice examples.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £990.00 | |
| Associate business architect | £1,155.00 | |
| Business architect | £990.00 | |
| Lead business architect | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £990.00 | |
| Senior data architect | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £990.00 | |
| Senior enterprise architect | £1,155.00 | |
| Lead enterprise architect | £1,155.00 | |
| Principal enterprise architect | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £1,155.00 | |
| Network architect | £990.00 | |
| Lead network architect | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £990.00 | |
| Lead security architect | £1,155.00 | |
| Principal security architect | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £1,155.00 | |
| Solution architect | £990.00 | |
| Senior solution architect | £1,155.00 | |
| Lead solution architect | £1,155.00 | |
| Principal solution architect | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £1,155.00 | |
| Technical architect | £990.00 | |
| Senior technical architect | £1,155.00 | |
| Lead technical architect | £1,155.00 | |
| Principal technical architect | £1,155.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,155.00 | |
| Principal cyber security audit and assurance | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £1,155.00 | |
| Lead cyber security governance and risk manager | £1,155.00 | |
| Principal cyber security governance and risk manager | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £1,155.00 | |
| Lead cyber security monitoring | £1,155.00 | |
| Principal cyber security monitoring | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £1,155.00 | |
| Lead cyber security incident response | £1,155.00 | |
| Principal cyber security incident response | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £1,155.00 | |
| Lead cyber security vulnerability management | £1,155.00 | |
| Principal cyber security vulnerability management | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £1,155.00 | |
| Lead cyber security digital forensics | £1,155.00 | |
| Principal cyber security digital forensics | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £1,155.00 | |
| Lead cyber security penetration testing | £1,155.00 | |
| Principal cyber security testing | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £1,155.00 | |
| Lead cyber security secure systems architecture and design | £1,155.00 | |
| Principal cyber security secure systems architecture and design | £1,155.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £990.00 | |
| Analytics engineer | £990.00 | |
| Senior analytics engineer | £1,155.00 | |
| Lead analytics engineer | £1,155.00 | |
| Head of analytics engineering | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £1,155.00 | |
| Data analyst | £990.00 | |
| Senior data analyst | £1,155.00 | |
| Principal data analyst | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £990.00 | |
| Senior data engineer | £1,155.00 | |
| Lead data engineer | £1,155.00 | |
| Head of data engineering | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data ethics lead | £1,155.00 | |
| Head of data ethics | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £1,155.00 | |
| Lead data governance manager | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £1,155.00 | |
| Associate data scientist | £1,155.00 | |
| Data scientist | £1,155.00 | |
| Principal data scientist | £1,155.00 | |
| Lead data scientist | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £1,155.00 | |
| Lead machine learning engineer | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £1,155.00 | |
| Performance analyst | £1,155.00 | |
| Senior performance analyst | £1,155.00 | |
| Lead performance analyst | £1,155.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £1,155.00 | |
| Application operations engineer | £1,155.00 | |
| Senior application operations engineer | £1,155.00 | |
| Lead application operations engineer | £1,155.00 | |
| Principal application operations engineer | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £990.00 | |
| Senior business relationship manager | £1,155.00 | |
| Lead business relationship manager | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Change and release manager | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior operations analyst | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| End user computing engineer | £1,155.00 | |
| Senior end user computing engineer | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £990.00 | |
| IT service manager | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £1,155.00 | |
| Infrastructure engineer | £1,155.00 | |
| Senior infrastructure engineer | £1,155.00 | |
| Lead infrastructure engineer | £1,155.00 | |
| Principal infrastructure engineer | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £1,155.00 | |
| Infrastructure operations engineer | £1,155.00 | |
| Senior infrastructure operations engineer | £1,155.00 | |
| Lead infrastructure operations engineer | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £1,155.00 | |
| Problem manager | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £990.00 | |
| Senior service desk analyst | £1,155.00 | |
| Service desk manager | £1,155.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £990.00 | |
| Senior business analyst | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £1,155.00 | |
| Delivery manager | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £990.00 | |
| Digital portfolio manager | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Product manager | £990.00 | |
| Senior product manager | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,155.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £990.00 | |
| QAT analyst | £990.00 | |
| Senior QAT analyst | £1,155.00 | |
| Lead QAT analyst | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £990.00 | |
| Test engineer | £990.00 | |
| Senior test engineer | £1,155.00 | |
| Lead test engineer | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £1,155.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior DevOps engineer | £990.00 | |
| DevOps engineer | £990.00 | |
| Senior DevOps engineer | £1,155.00 | |
| Senior DevOps engineer - management | £1,155.00 | |
| Lead DevOps engineer | £1,155.00 | |
| Lead DevOps engineer - management | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior frontend developer | £990.00 | |
| Frontend developer | £990.00 | |
| Senior frontend developer | £1,155.00 | |
| Lead frontend developer | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior developer | £990.00 | |
| Developer | £990.00 | |
| Senior developer | £1,155.00 | |
| Senior developer - management | £1,155.00 | |
| Lead developer | £1,155.00 | |
| Lead developer - management | £1,155.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £990.00 | |
| Accessibility specialist | £990.00 | |
| Senior accessibility specialist | £1,155.00 | |
| Head of accessibility | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior content designer | £990.00 | |
| Content designer | £990.00 | |
| Senior content designer | £1,155.00 | |
| Lead content designer | £1,155.00 | |
| Head of content design | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior graphic designer | £990.00 | |
| Graphic designer | £990.00 | |
| Senior graphic designer | £1,155.00 | |
| Lead graphic designer | £1,155.00 | |
| Head of graphic design | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Interaction designer | £990.00 | |
| Senior interaction designer | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £1,155.00 | |
| Junior service designer | £990.00 | |
| Service designer | £990.00 | |
| Senior service designer | £1,155.00 | |
| Lead service designer | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £1,155.00 | |
| Lead technical writer | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior user researcher | £990.00 | |
| User researcher | £990.00 | |
| Senior user researcher | £1,155.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus ISOQAR (for UKAS)
- ISO/IEC 27001 accreditation date
- Wednesday 22 January 2025
- What the ISO/IEC 27001 doesn’t cover
- Nothing. Please note that 3rd-party hosting service provision is covered by the 3rd party's own ISO 27001 certification.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Independent European Certification Ltd
- ISO 9001 accreditation date
- Saturday 16 March 2024
- What the ISO 9001 doesn’t cover
- Nothing. Please note that 3rd-party hosting service provision is covered by the 3rd party's own ISO 9001 certification.
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Df385545-6c6d-4931-9542-bd8d2b2323ca
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- C6f65ed6-ca71-4f50-acd3-790373aa111e
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bids@gossinteractive.com.
Tell them what format you need. It will help if you say what assistive technology you use.