Giant Screening Limited

DBS

We offer you the very best technology and operational support to deliver pre-employment screening and background checking. At giant, we ensure the candidate journey is improved, our client’s business is protected and the time to hire is positively impacted. This includes DBS, Financial, CV Verification and other checks.

Features

• Real-time reporting dashboards showing instant progress across all checks.
• Automated workflows reducing manual effort and improving operational efficiency.
• Integrated identity verification using certified IDVT and global providers.
• Configurable compliance packages tailored precisely to client-specific requirements.
• Full audit trail recording every action and document update automatically.
• Secure document upload with encryption and intelligent fraud detection tools.
• Candidate portal simplifying submissions and reducing support demand significantly.
• Screening services including DBS, credit, sanctions, and global referencing.
• API integrations connecting screening seamlessly with HR and ATS systems.

Benefits

• Speed up onboarding by completing checks faster with automation.
• Reduce administrative workload by removing repetitive manual tasks entirely.
• Track every case easily with clear timelines and statuses.
• Make quicker hiring decisions using real-time results across checks.
• Improve compliance consistency with reliable, auditable screening processes throughout.
• Reduce candidate drop-offs using a simple, mobile-friendly experience.
• Collaborate effectively by assigning actions with controlled user access.
• Prevent delays by identifying issues early using automated alerts.
• Centralise screening information within one secure, easy-to-use system.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mathew.armstrong@giantgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

886736036021609

Contact

Mathew Armstrong
01245 379090
mathew.armstrong@giantgroup.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Core Human Resources Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: Web browser

User support

• Email or online ticketing support: Yes
• Support response times: 4 Hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via candidate and client support pages
• Web chat accessibility testing: We have not conducted formal usability testing with assistive technology users for our web chat. Our internal accessibility checks focus on ensuring the embedded Freshchat widget can be operated using keyboard navigation, screen-reader announcement of key elements (chat launch button, message input, message history), and basic zoom/responsive behaviour. These checks confirm that core interactions remain functional, but they do not replace full AT user testing.
• Onsite support: Yes
• Support levels: Client Support; All clients receive Core Support, which includes access to our service desk during UK business hours, issue logging via email, triage, and resolution of standard operational queries. Each client also has a named Customer Success Partner who oversees the relationship, monitors performance, and coordinates any required technical or product input.; ; For clients needing more support, we offer Enhanced, Premium, and Strategic tiers. These add faster response times, prioritised handling for case-impacting issues, scheduled service reviews, proactive workflow monitoring, defined escalation routes, and (for Strategic clients) regular operational meetings and priority access to senior technical specialists.; ; Candidate Support; Candidates receive full telephone, live chat and email assistance for completing their screening, updating information, understanding required documentation, and resolving any submission issues. Our team guides candidates step by step, reducing delays and improving completion rates. Higher-tier clients can request enhanced candidate outreach and more frequent follow-up activity.; ; Costs; Core Support is included. Higher tiers are priced according to client size, screening volume, and required service level, confirmed during onboarding or renewal.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We help users get started through a structured onboarding process led by our dedicated Implementation Team. This includes online training sessions tailored to each user group, step-by-step user guides, and clear video walkthroughs covering the full screening workflow. We also provide configuration support, data migration where required, and a named Customer Success Partner to guide users through adoption. Onsite training is available for larger implementations or where face-to-face sessions add value. After go-live, users have access to ongoing support, updated documentation, and refresher training whenever needed.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a contract ends, users can extract their data easily through a structured and fully supported process. We provide a clear offboarding guide on our Client Support Hub that explains every available export option. Clients can request a full data export covering cases, checks, documents, audit logs, and reporting data.; ; Exports are delivered securely in agreed formats, typically CSV, XLSX, or PDF for reports, and encrypted file packages for documents. We work with the client to confirm the scope, format, and transfer method so the data is compatible with their internal systems.
• End-of-contract process: At the end of the contract, we follow a clear and well-supported offboarding process to ensure a smooth transition for the client. We begin by confirming the contract end date, the users who should retain access during offboarding, and the scope of any required data extraction. We then provide access to our offboarding documentation on the Client Support Hub, which explains each step in plain language.; ; Clients receive their agreed end-of-contract data exports, and we support them in verifying that all required information has been transferred securely. Once the client confirms successful receipt, we schedule the deactivation of user accounts and close down access in line with agreed timelines. Any remaining data is retained or deleted according to the client’s instructions and our data retention obligations.; ; Included in the contract price:; • End-of-contract data extraction in standard formats.; • Secure transfer of agreed datasets and documents.; • Account deactivation and controlled system offboarding.; • Access to offboarding documentation and support from our team.; ; Additional cost (if required):; • Bespoke or non-standard data formats or customised export work.; • Extended access periods beyond the agreed contract end date.; • Additional consultancy or data transformation to support migration to another system.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is hosted on our Client Support Hubs, which are fully accessible and supported by UserWay to meet a wide range of accessibility needs. Users can access all guidance directly through a secure link without needing to log into iCHEX. The Support Hubs provide clear navigation, searchable content, and consistent formatting so users can quickly find what they need.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The core service is the same on mobile and desktop, with candidates able to complete forms, upload documents, and track progress on any device. Mobile is optimised for smaller screens and allows easier document capture using the device camera. Clients can access the system on mobile browsers, but the full case-management and reporting experience is designed for desktop, where multi-tasking and bulk actions are more practical. Both environments use the same data and workflows; the differences are usability rather than functionality.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface gives clients clear visibility of all screening activity while our team manages the day-to-day process. The portal provides a simple, browser-based dashboard showing case statuses, outstanding actions, cost authorisations, escalations, and reporting. Users can review progress, view documents, approve costs, and raise or track queries, while our operations team completes the checks behind the scenes. Each section presents only the information needed for oversight, with search, filters, and audit trails to support governance. The layout is clean, structured, and designed so clients can monitor their programme easily without needing to run the operational workflow themselves.
• Accessibility standards: None or don’t know
• Description of accessibility: Our service is designed to be accessible to a wide range of users. The platform follows standard browser accessibility conventions and supports keyboard navigation, screen-reader announcement of key elements, and responsive layouts that adapt to different screen sizes. We also use the UserWay accessibility widget, which provides options such as text resizing, enhanced contrast, readable fonts, and simplified navigation to support users with visual or cognitive needs. Pages are structured with clear labels, consistent layouts, and straightforward workflows, helping users complete tasks without unnecessary complexity. The service works on modern browsers across desktop and mobile devices.
• Accessibility testing: We have not carried out formal usability testing with assistive technology users. Our internal checks focus on verifying that key workflows can be operated using keyboard-only navigation, that core elements are announced by screen readers, and that pages behave correctly with zoom and responsive resizing. We also test the UserWay accessibility widget to ensure features such as text enlargement, contrast modes, and readable fonts function as expected. These checks confirm basic accessibility support, but they are not a substitute for full assistive-technology user testing.
• API: Yes
• What users can and can't do using the API: Our API allows clients to integrate screening workflows directly into their own systems while keeping control of data flow and automation. Using the API, clients can create candidates, start screening packages, submit candidate information, retrieve case status updates, pull completed reports, and receive webhooks for real-time progress events. They can also pass configuration identifiers such as package codes, reference numbers, and user metadata to support internal tracking.; ; The API cannot be used to perform operational screening tasks. Clients cannot run checks directly, override results, upload documents on behalf of candidates, or modify workflows, evidence requirements, or decision logic. Configuration changes such as package setup, triggers, cost rules, compliance rules, and user permissions must be managed within our platform rather than through the API. Sensitive internal functions, including audit logs, cost management, invoicing, and candidate identity verification modules, are also not exposed via API.; ; Overall, the API provides controlled access to start screenings and retrieve structured outputs while ensuring that operational processing, compliance safeguards, and decision frameworks remain within Giant Screening’s secure platform.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can tailor the service to match their screening and operational needs. Clients can configure screening packages, select which checks are required, define document requirements, and set different packages for various roles or risk levels. They can customise user permissions, case-assignment rules, escalation routes, and approval steps to fit their internal processes.; ; Branding can be adapted, including logos and key communication settings. Clients can customise candidate emails, reminders, wording, and the frequency of notifications. They can also configure user-defined fields to support internal reference tracking.; ; Operational preferences such as cost-authorisation rules, candidate surveys, recheck schedules, right-to-work settings, and global-check options can be enabled or tailored as required. Clients can add or remove users, update contact points, and manage access levels through the admin area.; ; Integrations, where used, can be configured to pass identifiers, references, and status updates into client systems. Dashboards and reporting views can also be filtered and arranged to reflect the information clients want to monitor.; ; Overall, the service offers flexible configuration so that clients can align the platform with their policies, workflows, and compliance requirements.

Scaling

• Independence of resources: We guarantee consistent performance across both our platform and managed service by separating operational workloads from client-facing system activity. The screening platform runs on capacity-planned infrastructure with isolated processing queues and controlled resource allocation, ensuring one client’s usage cannot affect another’s performance. For the managed service, work is distributed across dedicated operational teams, supported by clear SLAs, workload balancing, and continuous monitoring. This prevents peaks in one account from impacting delivery for others. Combined with regular capacity reviews and proactive system monitoring, this approach keeps service levels stable and reliable regardless of overall demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide clear service usage metrics that help clients monitor activity and understand how the platform is being used. These include the number of cases created, checks requested, completed checks, turnaround times, user activity levels, and candidate submission rates. Clients can also view metrics on actions outstanding, completion timelines, and overall workflow volumes. All metrics are available through dashboards and downloadable reports, giving users a simple view of their screening performance and helping them spot trends, manage demand, and track internal compliance.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Other
• Other data at rest protection approach: We apply role-based access controls, network segregation, and hardened server configurations to ensure data remains secure at rest. We also maintain ISO 27001 and Cyber Essentials Plus certification, with regular audits and continuous monitoring to validate the effectiveness of our controls.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data through our secure reporting and export tools. They can download structured datasets in CSV or XLSX, and generate individual PDF reports directly from the platform. Users can also run filtered exports to retrieve the specific information they need, including case details and check outcomes. All exports are provided in standard, easy-to-use formats and can be downloaded securely by authorised users, ensuring data is accessible and portable for onward use.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee high service availability through defined SLAs that cover both the platform and our managed service operations. Our standard commitment is 99.9 percent platform availability, measured monthly and excluding planned maintenance windows, which are always communicated in advance. System performance and uptime are monitored continuously, and we operate a resilient infrastructure with failover capability to minimise disruption.
• Approach to resilience: Our service is designed with multiple layers of resilience to ensure continuity, protect data, and maintain consistent performance even during unexpected events. The platform is hosted within professionally managed datacentres that provide resilient power, environmental controls, and physical security. Core infrastructure benefits from redundant components, including networking, storage, and compute capacity, so no single hardware failure can interrupt service.; ; Data is stored on encrypted, replicated systems, ensuring that information remains available even if part of the infrastructure becomes unavailable. Regular backups are taken and held securely, with tested restoration processes to ensure data can be recovered quickly if required.; ; We continuously monitor system health, performance, and security, allowing us to identify and address issues before they impact users. Planned maintenance is conducted in controlled windows to minimise disruption, and our disaster recovery arrangements support rapid restoration in the event of a significant incident.
• Outage reporting: We report outages promptly through clear and direct communication to all affected clients. If an issue occurs, we send email alerts to nominated contacts, outlining the nature of the problem, expected impact, and ongoing updates until the service is fully restored. These updates continue at appropriate intervals so clients always understand the status and next steps.; ; Our operations and technical teams monitor the platform continuously, allowing us to detect issues early and issue alerts quickly. After service is restored, we provide an incident summary detailing the cause, corrective actions, and any preventive measures introduced.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: We restrict access to management interfaces and support channels using strict role-based permissions, ensuring only authorised staff can view or change sensitive settings. Administrative access requires multi-factor authentication, controlled accounts, and approval from senior technical staff. All privileged activity is logged and monitored.; ; Support channels are separated from operational systems, and only vetted support personnel can access case information needed to resolve issues. Access is granted on the principle of least privilege and reviewed regularly. Sensitive data shared during support interactions is handled through secure methods, with no direct system access provided to users unless explicitly required and authorised.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: We operate a comprehensive information security management framework aligned to ISO 27001 and supported by Cyber Essentials Plus. Our policies cover all key areas, including access control, data protection, incident management, encryption, supplier security, asset management, and business continuity. These policies apply to all staff and contractors, and are reviewed annually or sooner if risks, regulations, or technology change.; ; Information security is overseen by our Information Security Manager, who reports to the Senior Leadership Team and ensures that risks, incidents, and policy changes are escalated appropriately. Operational compliance is supported by department managers, with clear responsibilities for ensuring their teams follow required processes.; ; We enforce policies through mandatory training for all staff, regular audits, monitoring of system access, and controls such as role-based permissions, MFA, vulnerability management, and change management procedures. Any breaches or suspected issues follow a formal incident-response process, ensuring swift investigation, containment, and corrective action.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Structured configuration and change management process aligned to ISO 27001. All service components are recorded in a controlled configuration register, covering infrastructure, software versions, integrations, and dependencies. Each component is tracked through its full lifecycle, from deployment to retirement, ensuring we maintain visibility of what is live and how changes may affect the service.; ; All changes follow a formal change-control process. They are assessed for security, operational, and service impact before approval. Security reviews consider data protection, access control, vulnerability exposure, and integration risks. Approved changes are tested in controlled environments, documented, and deployed using planned windows with rollback options.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Structured vulnerability management process to identify, assess, and remediate potential threats. Vulnerabilities are tracked through our ISO 27001 framework and monitored using automated scanning tools, security alerts, and supplier notifications. We assess threats based on severity, exploitability, and potential impact on data, service availability, and clients.; ; Patches for high-risk vulnerabilities are deployed as quickly as possible, typically within agreed timelines based on criticality, with emergency changes approved through our accelerated process. Lower-risk updates follow scheduled maintenance windows. We gather threat intelligence from accredited security sources, vendor advisories, penetration testing reports, and industry feeds to ensure emerging risks are addressed promptly.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use continuous monitoring to detect potential compromises across our platform and managed service. Automated tools track system activity, authentication patterns, configuration changes, and unusual behaviour. Alerts flag anomalies such as unauthorised access attempts, failed logins, unexpected data access, or performance irregularities.; ; When a potential compromise is identified, it is escalated immediately to our security team for investigation. We assess severity, contain the issue, and apply fixes or isolations as needed. High-risk incidents receive an immediate response, with most investigations beginning within minutes. All incidents follow our formal incident-response process, including root-cause analysis and documented corrective actions.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a structured incident management process aligned to ISO 27001, with predefined procedures for common events such as service disruption, security alerts, access issues, and data-related incidents. Users can report incidents through our support email address or via their Customer Success Partner, and all incidents are logged, prioritised, and tracked through to closure.; ; Our team assesses impact, communicates updates, and applies containment or corrective actions as required. After resolution, we provide an incident report detailing the cause, actions taken, and preventive measures. This ensures transparent communication and supports clients’ internal governance and audit requirements.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Aclumus ISOQAR
• ISO/IEC 27001 accreditation date: Sunday 15 September 2019
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification covers all core areas of our screening platform, supporting infrastructure, and operational processes involved in delivering the service. Activities that sit outside the defined scope are limited to ancillary corporate functions that do not process or store client or candidate data. These include areas such as general marketing activity, high-level business strategy work, and internal administrative functions unrelated to service delivery. No client data, screening operations, platform hosting, or technical controls fall outside the certified scope. A detailed scope statement is available to buyers on request.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Aclumus ISOQAR
• ISO 9001 accreditation date: Wednesday 28 March 2018
• What the ISO 9001 doesn’t cover: Our ISO 9001 certification covers the quality management systems that support delivery of our screening platform and managed service. Areas outside the scope are limited to internal corporate functions that do not influence service quality or client outcomes. These include activities such as high-level corporate strategy, general marketing, and administrative functions that do not affect operational delivery or the performance of our services. All processes linked to screening operations, client support, implementation, platform management, and continuous improvement are fully included. A detailed scope statement can be provided to buyers on request.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 0a7e6d24-6c61-457f-9107-d155274946f7
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mathew.armstrong@giantgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.