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PROPEL TECH LTD

Cloud Software

Change is the only constant. It drives the need for digital transformation, rethinking how your business uses technology and processes to continuously evolve. We help businesses manage change and become more efficient by finding the right possibilities, using new and evolving technology to achieve digital transformation.

Features

  • Digital Transformation
  • Application Modernisation
  • Software Project Rescue
  • Dedicated Developer Resources
  • Software Consultancy
  • Cloud Consultancy
  • Bespoke Software Development
  • Web Development
  • App Development
  • Software Testing

Benefits

  • We help businesses manage change and become more efficient
  • Specialist software expertise on demand
  • Improved user experiences
  • Helping businesses evolve and grow using technology
  • Experts across existing and new technologies
  • Rescue failing projects and turn them into a success

Pricing

£100 a unit an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@propeltech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 8 7 1 8 6 3 9 8 3 9 5 9 3 7

Contact

PROPEL TECH LTD Wil Jones
Telephone: 01727 537627
Email: sales@propeltech.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No
System requirements
We provide bespoke solutions so no system requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our basic SLA has a 2 hour response fix during working hours. Premium out of hours can be purchased as an extra cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Not sure as a 3rd party plug in
Web chat accessibility testing
None
Onsite support
Onsite support
Support levels
As we provide bespoke software we dont have a standard price. Variables for pricing include Technology, Support Hours, Location & System Age. We would provide a technical account manager and engineers on demand.
Support available to third parties
No

Onboarding and offboarding

Getting started
We would typically go through an onboarding process so our staff can learn about the clients business and/or software.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Typically the data would reside with the client.
End-of-contract process
We can provide knoweledge handover for subsequent suppliers on a day rate basis.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The differences would depend on the bespoke requirements.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
Yes
Description of customisation
Everything within our service offering is bespoke.

Scaling

Independence of resources
The design of the cloud architecture would mitigate this.

Analytics

Service usage metrics
Yes
Metrics types
Weekly/Monthly Status Reports
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Would depend on the service/bespoke software.
Data export formats
  • CSV
  • Other
Other data export formats
  • Database Backups
  • APIs
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • JSON

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.99% uptime
Approach to resilience
Each individual application would be a bespoke design.
Outage reporting
An API
email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
We would normally work to the client's requirements.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
03/04/2023
What the ISO/IEC 27001 doesn’t cover
Our scope is as written on our certificate “Provision of software development, designing innovative bespoke software services consultancy, application maintenance services worldwide”. 

Everything else is outside of the scope and not covered.

We also have 27001:2017 and working towards 27001:2022.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
CE+
Information security policies and processes
Internally defined security policy and process.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Each client would dictate this on us.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Each client would dictate this on us.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Each client would dictate this on us.
Incident management type
Supplier-defined controls
Incident management approach
Each client would dictate this on us.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

We can carbon offset cloud software to combat climate change.

Pricing

Price
£100 a unit an hour
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@propeltech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.