CLOUDCLEVR LIMITED

Mitel MiVoice Business Subscription Cloud Telephony Managed CCaaS Solution

An Enterprise-grade, omnichannel customer experience management platform hosted from a private cloud call centre. Voice Contact Centre, Video Contact Centre, Email Contact Centre, SMS Contact Centre with Social Media Integration. Advanced Agent Reporting and detailed Management Reports. Our all-in-one Contact Centre solution improves customer interaction, on their preferred device.

Features

• Agent interaction routing. Route interactions to the most skilled agent
• Voice, Chat capability, SMS, Email, Fax, Chatbots and 3rdParty Media
• Automated IVR with Speech Recognition and Text to Speech
• Self-Service IVR with Estimated Wait Time and Position in Queue
• Workflow visualisation, Workflow designer, End to end workflows
• Data customisation with customisable dashboards and customisable historical reporting tools
• Built-in Call Recording. Screen Capture, Voice capture, Built-in Screen Recording
• Google CCAI-powered Virtual Agent and Google CCAI-powered Agent Assist
• Customisable CRM integrations via REST APIs with developer API support
• Monitor Quality set Workforce Scheduling and access Workforce Management tools

Benefits

• Fully hosted end to end solution with robust system features
• Remote work with a device agnostic, consistent multi-device communications portal
• All in one application. Enhanced UI, providing agent productivity improvements
• Smart collaboration with location true presence and live user status
• Omnichannel with non-traditional channel support. WhatsApp Support, WebRTC video Support
• Omni-channel Agents with Email Support, SMS Support and Video Support
• Supports business continuity with geographically diverse data centre options
• 24/7 maintenance support with pro-active remote engineer monitoring support
• Local Call Bundles, National Call Bundles, Mobile Call Bundles
• Licence options with Voice or Omnichannel Agent options

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cloudclevr.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

887509826417350

Contact

Dave Harrison
02030055066
publicsector@cloudclevr.com

About your service

• Service categories:

  Applications

  Customer relationship management

  • Contact centre
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: We do not currently offer web chat as contact option for our support teams. Inclusive Local (01), National a (02) and Mobile (07) call bundles vary dependant on the contract term. User functionality is governed by the User License selected and detailed within the Service Description and Pricing file.
• System requirements:
  • Desktop Client available for PC
  • Web client available for MAC
  • Internet access required to access the service

User support

• Email or online ticketing support: Yes
• Support response times: Target response times are listed below:; ; P1 - 4 hours.; P2 - 8 hours.; P3 - 16 hours.; P4 - 24 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: “Engage” is designed to be entry level and comparable in its operation with the current markets best. It is a responsive contract with an account manager assigned to the client who in turn has access to the supporting design and technical expertise we have on offer. This is £1.00 per user per month for (M-F / 09:00 to 18:00) and £1.50 per user per month for (24/7/365).; ; “Monitor” takes it up quite a big step as this is proactive through the monitoring of alarms and management information. This service is led by a Technical Account Director and has a named principle engineer assigned. This is £2.00 per user per month for (M-F / 09:00 to 18:00) and £3.00 per user per month for (24/7/365).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: At CloudClevr we pride ourselves on our engineering expertise. Every business has unique needs and we provide professional services (strategic consultancy, design, installation and support services) to develop tailored solutions to meet a customers requirements. We can provide onsite or online training and implementation. User guides and handover documentation will be provided. Pricing is documented in the Pricing Document and Rate Card.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • CSV
  • XLS
• End-of-contract data extraction: There are numerous sources to extract data from at the end of a contract. Configuration information and programming is available as is call usage statistics. Our CloudClevr engineering team can assist with this process prior to the contract being ceased.
• End-of-contract process: CloudClevr's standard cancellation term requires notice to be provided 30 days prior to the expiry of the initial or current contractual term. Our Account Management and Engineering teams will work with the customer to assist with providing an export of any data required. It is important that number porting requirements, timescales and industry regulations are taken into account if telephone numbers need to be retained.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Mitel Ignite is the primary service interface for MiContact Centre Business and would be installed on the agents desktop as an application or Web Ignite can be utilised via a browser. This is a single application for Omnichannel Contact Centre Agents and supports Voice, Email, Chat, SMS, Social Media and Video.
• Accessibility standards: None or don’t know
• Description of accessibility: Mitel products are designed with the highest standards of accessibility. MiCollab conforms to section 508 of the United States Access Board’s Electronic and Information Technology Accessibility Standards, specifically subsections 1194.21 Software Applications and Operating System, 1194.22 Web-Based Information and Internet Information and Applications, 1194.23 Telecommunications Products, 1194.24 Video and Multimedia Products Criteria, 1194.25 Self Contained, Closed Products Criteria, 1194.31 Functional Performance Criteria, and 1194.41 Information, Documentation, and Support. These criteria represent the test for Equivalent Facilitation under section 1194.5.
• Accessibility testing: Mitel designs its products to make sure that what it offers is accessible to everyone, regardless of their physical limitations. Mitel’s solutions offer features that provide, or work with assistive technology to provide, telephone communications, e-mail, voice mail, fax, and PC desktop applications to disabled users. All solution components, from its telephones to applications including Mitel Unified Communicator Advanced and Mitel NuPoint Unified Messaging, adhere to the strictest worldwide accessibility standards, including those from the following organizations: United States Access Board: Electronic and Information Technology (E&IT) Accessibility Standards (section 508 of the Rehabilitation Act). Strict development processes evaluate and identify areas that will provide disabled people with the same access and opportunities to use its products as those who are not disabled. World Wide Web Consortium Web Accessibility Guideline ISO TC 159: Software Accessibility.; ISO TC 173: Technical Systems and Aids for People with Disabilities.; ISO/IEC Guide 71: Guidelines for standards developers to address the needs of older persons and persons with disabilities.; ANSI C63.19: Wireless Hearing Aid Compatibility.; IEC TC 100: Ease-of-use of appliance controllers to meet the needs of people with disabilities (Japan).; SOGITS N1032 – EN for DG XIII (European Standards).; Nordic Standards for Accessibility.
• API: Yes
• What users can and can't do using the API: The Mitel Solutions Alliance (MSA) enables third-party partners to create applications and services that integrate and inter-operate with Mitel’s core business communications portfolio. Developer Tools: APIs, drivers, interfaces and protocols, lab systems, toolkits, and technical documentation to enable rapid development and integration of products with the full range of Mitel communications products are all included. Training: Access to web based and classroom training sessions on the Mitel product & API portfolio. Developer Support: Centralized access with incident tracking, to maximize the value of APIs and speed development. Interoperability: Test Resources and Certification.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Mitel MiContact Centre Business offers significant scope to customise the service provided. With the ability to configure almost every element of the solution the CloudClevr engineering team will ensure that the service is configured to best suit a customer's requirements. Post-installation, admin users can customise the solution as required and local users can customise their individual applications.

Scaling

• Independence of resources: The Mitel MiVoice Business solution is configured as a private instance for each customer. From the SIP trunk capacity through to the cloud infrastructure itself, the solution is ring fenced from other customers to ensure that they can not influence the service.

Analytics

• Service usage metrics: Yes
• Metrics types: There are a number of options for service metrics. Depending on the service that has been selected we can provide anything from basic call data to detailed contact centre metrics.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Mitel

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: The recording and storage of customer transactions and conversations must be performed with the highest security protections in order to prevent access by unauthorized personnel. Data encryption is a mandatory requirement. As such, data in transit is encrypted and the application is capable of recording all conversations in encrypted formats. All system user and administrative activity and interactions are monitored and logged in detailed audit logs. These audit logs are kept, providing the customer with a full audit trail.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There are numerous sources to extract data from with Mitel MiVoice Business. The CloudClevr engineering team will provide training during the implementation to ensure the correct information is being used.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Public connectivity traffic must be authenticated by the MiVoice Border Gateway, a Session Border Controller that is designed for Mitel solutions. Mitel devices further protect the traffic by encrypting signalling with TLS 1.2 and audio and video with SRTP 128-bit AES encryption.; ; When using private connectivity from the customer site to the data centre (e.g. MPLS or SD-WAN) the traffic must pass through a redundant firewall which ensures that only valid traffic is passed onto the customer’s dedicated VLAN. Mitel devices further protect the traffic by encrypting signalling with TLS 1.2 and audio and video with SRTP 128-bit AES encryption.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our Standard High Availability target uptime is 99.99%. Our Geo Redundant target uptime is 99.999%.
• Approach to resilience: Core and key optional services are deployed as multi-instance applications in the PXC provided VMware environment, providing the customer with their own isolated application instances - including Five “9s” availability for the core services. There are two UK data centres and offer geo resiliency.; ; Other optional services are deployed as highly available multi tenanted solutions on Amazon Web Services (AWS) platform or Microsoft’s Azure Cloud platform.; ; The data centre vendors utilized by Mitel include the following capabilities:; ; Diverse fibre points of entry, Redundant high-speed IP connectivity, Carrier-neutral access.; ; Environment and power 100% uptime SLA, and six 9s (99.9999%) historical portfolio uptime, Two diverse DVP substations Generators with N+1 redundancy, Fuel 24 hours on-site, High-efficiency UPS systems, UPS/PDU/RPP with N, N+1, 2N redundancy.; ; Variable speed Computer Room air handlers and ultrasonic humidification, Smart chillers with evaporative condensing units for air- and water-side economization, Water: Dual water sources backed by on-site wells, N+1 campus cooling towers and chiller plant, N+1 in-room AHU.; ; Key cards and biometric scanners, Double mantrap entries, Site access Cameras.; Perimeter and interior IP-DVR Security Officers, 24x7x365 in-house staffed Data Centre Fire Protection, Dual-interlock pre-action dry-pipe sprinkler system, N+1 cooling system, dual-interlock, fire suppression system with VESDA.
• Outage reporting: CloudClevr Monitor (Mitel Performance Analytics) is fault and performance management software specifically designed for Mitel solutions to deliver proactive performance management of your entire network. Utilising the latest Mitel monitoring technology, diagnostic tools and expert processes, CloudClevr Monitor delivers proactive system performance management with tools to detect, troubleshoot and address Mitel voice quality problems. The benefits of monitoring and managing network performance are reduced downtime, inefficiency, and immediate management of incidents – allowing you to increase productivity while being cost effective. CloudClevr Monitor has multiple options to report service outages. We provide a customer web portal with service dashboards and email or SMS alerts can be provided. CloudClevr Monitor is key to our service provision and we have a team of engineers in our NOC that proactively monitor our customers solutions. Our team pride themselves on being aware of issues before a customer would report them.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to the Mitel MiVoice Business environment is secured through a centralized authentication directory and the use of a VPN using 2FA. Access is limited to employees that require access to perform their role. Technical access controls prohibit employees from arbitrarily accessing user files and to restrict access to metadata and information about users’ accounts. Only a small number of engineers have access to the environment where user data is stored. Access between networks is strictly limited. Firewall configuration is tightly controlled and limited to authorized administrators. All employee access is promptly removed should an employee leave the company.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CloudClevr - ISO 9001, ISO 20001, Cyber Essentials.; ; Mitel - Cyber Essentials, 3rd party PCI software is PCI DSS and MFID2 compliant.
• Information security policies and processes: We have a Data Protection Officer that is responsible for Security Governance and who our department heads report directly to. Our Cyber Essentials certification dictates our security governance framework and looks at five technical controls.; 1) Boundary firewalls and internet gateways.; 2) Secure configuration.; 3) Access control.; 4) Malware protection.; 5) Patch management.; The technical controls ensure that devices are protected by a firewall and also Endpoint detection and response. Only necessary software and applications are installed on corporate hardware and all other software removed. Data, applications and administrator privileges are regularly reviewed and only granted when approval is obtained from the senior management team. Software on both desktop and mobile devices has corporate policies and strict password rules are implemented and maintained. Operating system software and application software versions are maintained by our RMM platform and monitored by the IT department.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We work closely with our customers to ensure that we can comply with customer defined change management processes. Our internal change management would include a project plan (including roll back) defined by a risk assessment. All changes within Mitel MiVoice Business are documented and stored.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Mitel publish security advisories for moderate and high-risk security issues. Each advisory provides information on the status of investigation and provides additional information on products confirmed to be affected and recommended action to be taken by customers. Advisories are posted in reverse chronological order. CloudClevr are notified automatically with security advisories and will look to complete patches where required within 24 hours.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Mitel diligently maintains the security of the back-end network. Mitel identifies and mitigates risks via regular application, network, and other security testing and auditing by both internal security teams and third-party security specialists. Mitel’s network security and monitoring techniques are designed to provide multiple layers of protection and defence-in-depth strategies. Mitel employs industry-standard protection techniques, including firewalls, network security monitoring, and customer ingress and egress intrusion detection systems to ensure only eligible traffic can reach the Mitel application infrastructure.; Mitel have a status website that users can subscribe to providing status and updates to any incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: CloudClevr Monitor provides pro-active alarm notifications from Mitel MiVoice Business to the CloudClevr NOC. However customer incidents can be also be reported to our service desk to be logged, managed and resolved. Common events would follow our standard fault logging processes and customer specific SLA's. For service outages Mitel have a status website that users and resellers can subscribe to providing status and updates to any incidents. Incident reports would be managed by CloudClevr updates would be provided to the customer. Customer specific SLAs would govern the response times.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can provide a trial of the service that will be provided free of charge but there may be Professional Services associated to the set-up of the trial; these will be quoted by our specialist and will require signoff from the customer to accept the charges and set-up the service.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: Monday 29 September 2025
• What the ISO/IEC 27001 doesn’t cover: The scope of the Management System applies to the following:-; The provision of IT services including managed services, support, security and assurance; communications solutions including connectivity, internet of things, mobiles, unified communications, contact centre; and a proprietary platform to deliver insights across technology estates.; ; Therefore anything outside of this defined scope is not covered by our ISO 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation
• ISO 9001 accreditation date: Tuesday 11 November 2025
• What the ISO 9001 doesn’t cover: The scope of the Management System applies to the following:-; The provision of IT services including managed services, support, security and assurance; communications solutions including connectivity, internet of things, mobiles, unified communications, contact centre; and a proprietary platform to deliver insights across technology estates.; ; Therefore anything outside of this defined scope is not covered by our ISO 9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A9e96c0e-e106-4d06-b9e9-1ba11de6322f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Da4d742b-aee4-41b9-a65c-0b32438d0610
• Other security certifications: Yes
• Any other security certifications: ISO 20000-1 : 2018

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cloudclevr.com. Tell them what format you need. It will help if you say what assistive technology you use.