MakeCloud Ltd

Google Cloud Support

As Google Cloud Partners we cover all aspects of deploying and operating your business-critical applications on GCP. Our certified engineers align your business needs and ensure cloud infrastructure is scalable, resilient and secure.

Features

• Deploy applications onto Google Cloud.
• Expert guidance and advice on architecture and infrastructure.
• Google Cloud review and detailed requirements analysis.
• Assessment of IT capabilities and business objectives.
• Cloud adoption roadmap tailored to each clients needs.
• Container adoption on Google Kubernetes Engine (GKE).
• Automated deployment pipelines to ensure changes are consistent and safe.
• Infrastructure, network, storage, security, design & implementation.
• Google Cloud strategy and consulting.
• Google Cloud security and governance guidance.

Benefits

• Deep knowledge and expertise from a Google Cloud Partner.
• Guidance from a team of certified Google Cloud Architects.
• Realise the benefits of adopting and leveraging Google Cloud.
• Increased agility and higher usage of Google Cloud Platform.
• Save time and costs, with decreased time to market.
• Cost-optimisation from streamlined services and cloud adoption.
• Improved governance, reduced risk and greater compliance.
• Implement Google Cloud best practice and align development teams.

£500 to £1,700 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil@makecloud.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

887519843343183

Contact

Philip Wigg
020 3637 8933
phil@makecloud.io

Planning

• Planning service: Yes
• How the planning service works: Often, we implement Google Cloud infrastructure as part of a larger customer project to deploy a specific application. We can integrate with your existing agile processes and tools so that our work is planned alongside everything else. For example, we can write agile user stories and participate in planning and refinement. This collaborative "DevOps" approach reduces bottlenecks and blockers and ensures all dependencies are understood and considered. If we are in an independent workstream, we still create agile user stories and give our customers full visibility of the roadmap and progress along the way. We also produce any architecture diagrams and support documentation as required.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: MakeCloud provides bespoke training in the form of a consultative engagement, where MakeCloud’s certified engineers will assess training requirements inline with the recommended strategy, and will deliver advice to ensure technical objectives are met. MakeCloud’s expert online training helps to ensure technological objectives are met and best practice is maintained.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: MakeCloud provides experienced Google Cloud and DevOps consulting services, to ensure companies streamline operations, leverage software and meet their business objectives. ; MakeCloud is able to streamline activities, using DevOps principles and innovative technology, mitigating risk, with a security first approach.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: With a security and compliance first approach, MakeCloud reviews and defines quality assurance targets and metrics, creating a clear roadmap to ensure objectives are met. ; A delivery manager will be provided for each assignment to verify and assure the quality of MakeClouds services.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: MakeCloud provides expert cloud and DevOps consultant services. Our normal service hours are 9.00am-17.00pm, hours outside of this or weekend work should be agreed on a bespoke basis.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email and online tickets are always responded to promptly within standard business hours 9am-5pm weekdays. Projects are still monitored over weekends however response times may vary,
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: MakeCloud provides a dedicated account team available via phone or email. We provide L1 support via telephone and e-mail. We provide L2 support via telephone to assist in understanding the issue and identify appropriate action. We can provide L3 support face-to-face on request to support our customer's in resolving their issue, this will be at our standard day rates as defined in the rate card.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  MakeCloud values their employees' wellbeing. We support our employees to grow both professionally and personally. With a commitment to learning and development, MakeCloud invests heavily in ongoing employee training and expert certifications. We are advocates of a healthy work-life balance, offering both remote, hybrid and flexible working. We also provide above average holiday allowance to support our commitment to a healthy work-life balance. We provide team morale boosting days out, both nationally and internationally, and are very much committed to making our employees feel valued and protected.

Pricing

• Price: £500 to £1,700 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil@makecloud.io. Tell them what format you need. It will help if you say what assistive technology you use.