Qodea
Customer Portals
Design and build of secure, user-centred portals enabling independent citizen transactions and account management. We deliver WCAG 2.2 AA compliant platforms that simplify complex processes and integrate with back-office systems. Our approach follows Government Service Standards to reduce administrative burden and provide 24/7 digital access to public services.
Features
- Secure user account management with personalized dashboards and authentication.
- End-to-end service design across Discovery, Alpha, Beta, and Live stages.
- Online transactions including forms, payments, bookings, and real-time validation.
- Secure document management for user uploads, storage, and retrieval.
- Real-time case tracking, application status updates, and automated notifications.
- Encrypted two-way messaging between users and support teams.
- Integration with GOV.UK Pay or alternative secure payment gateways.
- Seamless identity verification and integration with GOV.UK One Login.
- Full WCAG 2.2 Level AA compliance ensuring inclusive design.
- Responsive, mobile-first design with progressive web app (PWA) capabilities.
Benefits
- Increases accessibility via 24/7 online access to government services.
- Reduces administrative burden by automating manual data entry and forms.
- Improves user satisfaction through transparent, convenient, and intuitive processes.
- Decreases contact centre demand by deflecting routine status enquiries.
- Accelerates processing times by reducing errors and automating workflows.
- Enhances trust through real-time tracking and clear status updates.
- Supports channel shift to more cost-effective digital self-service options.
- Protects sensitive citizen data with robust encryption and access controls.
- Enables continuous service improvement through detailed user behaviour analytics.
- Lowers per-transaction costs compared to phone or face-to-face services.
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsector@qodea.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
8 8 7 5 2 3 3 9 4 8 7 2 8 4 6
Contact
Qodea
Gemma Whitley
Telephone: 07568 115709
Email: publicsector@qodea.com
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Service optimisation/right sizing
- Other
Service scope
- Service constraints
-
Technical & Operational: Effectiveness depends on successful integration with back-office legacy systems and third-party identity providers (e.g., GOV.UK One Login). High-assurance verification can increase complexity. Portals must complement assisted channels to avoid digital exclusion.
Governance: Handling personal data requires strict GDPR compliance and Information Governance. Accessibility requires ongoing maintenance.
Scope: Focuses on design and technical implementation. Back-office modifications, business process redesign, and day-to-day operations are excluded and provided separately. Support is available 09:00–17:00, Monday–Friday. Staff security clearance is up to SC/DV as required.
User support
- Email or online ticketing support
- Yes
- Support response times
- Within 4 business hours during UK business hours (9am-5pm GMT Monday-Friday). Weekend and out-of-hours queries responded to next business day. Urgent security incidents may warrant faster response via escalation channels.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We provide tiered support: Standard Support included with all engagements (email/phone 9am-5pm Mon-Fri, 4-hour response). Premium Support for ongoing programmes includes dedicated Security Architect/Technical Account Manager for quarterly reviews and strategic guidance (SFIA-aligned rates). Emergency Incident Support for critical security findings (premium rates, 2-hour response). All pricing follows SFIA rate cards. Minimum engagement periods apply.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £800.00 | £800.00 |
| Associate business architect | £1,200.00 | £1,200.00 |
| Business architect | £1,600.00 | £1,600.00 |
| Lead business architect | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £1,800.00 | £1,800.00 |
| Senior data architect | £2,000.00 | £2,000.00 |
| Chief data architect | £2,200.00 | £2,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £1,800.00 | £1,800.00 |
| Senior enterprise architect | £2,000.00 | £2,000.00 |
| Lead enterprise architect | £2,200.00 | £2,200.00 |
| Principal enterprise architect | £2,500.00 | £2,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £1,200.00 | £1,200.00 |
| Network architect | £1,400.00 | £1,400.00 |
| Lead network architect | £1,600.00 | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £1,600.00 | £1,600.00 |
| Lead security architect | £1,800.00 | £1,800.00 |
| Principal security architect | £2,200.00 | £2,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £1,400.00 | £1,400.00 |
| Solution architect | £1,600.00 | £1,600.00 |
| Senior solution architect | £1,800.00 | £1,800.00 |
| Lead solution architect | £2,000.00 | £2,000.00 |
| Principal solution architect | £2,200.00 | £2,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £1,400.00 | £1,400.00 |
| Technical architect | £1,600.00 | £1,600.00 |
| Senior technical architect | £1,800.00 | £1,800.00 |
| Lead technical architect | £2,000.00 | £2,000.00 |
| Principal technical architect | £2,200.00 | £2,200.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £5,000.00 | £5,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £5,000.00 | £5,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £5,000.00 | £5,000.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,600.00 | £1,600.00 |
| Principal cyber security audit and assurance | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £1,400.00 | £1,400.00 |
| Lead cyber security governance and risk manager | £1,600.00 | £1,600.00 |
| Principal cyber security governance and risk manager | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £1,200.00 | £1,200.00 |
| Lead cyber security monitoring | £1,600.00 | £1,600.00 |
| Principal cyber security monitoring | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £4,000.00 | £4,000.00 |
| Lead cyber security incident response | £4,500.00 | £4,500.00 |
| Principal cyber security incident response | £5,000.00 | £5,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £1,300.00 | £1,300.00 |
| Lead cyber security vulnerability management | £1,600.00 | £1,600.00 |
| Principal cyber security vulnerability management | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £4,000.00 | £4,000.00 |
| Lead cyber security digital forensics | £4,500.00 | £4,500.00 |
| Principal cyber security digital forensics | £5,000.00 | £5,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £1,800.00 | £1,800.00 |
| Lead cyber security penetration testing | £2,000.00 | £2,000.00 |
| Principal cyber security testing | £2,500.00 | £2,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £1,600.00 | £1,600.00 |
| Lead cyber security secure systems architecture and design | £1,800.00 | £1,800.00 |
| Principal cyber security secure systems architecture and design | £2,000.00 | £2,000.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £1,400.00 | £1,400.00 |
| Analytics engineer | £1,600.00 | £1,600.00 |
| Senior analytics engineer | £1,800.00 | £1,800.00 |
| Lead analytics engineer | £2,000.00 | £2,000.00 |
| Head of analytics engineering | £3,000.00 | £3,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £1,600.00 | £1,600.00 |
| Data analyst | £1,800.00 | £1,800.00 |
| Senior data analyst | £2,000.00 | £2,000.00 |
| Principal data analyst | £2,500.00 | £2,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £1,800.00 | £1,800.00 |
| Senior data engineer | £2,000.00 | £2,000.00 |
| Lead data engineer | £2,500.00 | £2,500.00 |
| Head of data engineering | £3,000.00 | £3,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data ethics lead | £2,500.00 | £2,500.00 |
| Head of data ethics | £3,000.00 | £3,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £2,000.00 | £2,000.00 |
| Lead data governance manager | £2,500.00 | £2,500.00 |
| Head of data governance | £3,000.00 | £3,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £1,800.00 | £1,800.00 |
| Associate data scientist | £2,000.00 | £2,000.00 |
| Data scientist | £2,500.00 | £2,500.00 |
| Principal data scientist | £3,500.00 | £3,500.00 |
| Lead data scientist | £3,000.00 | £3,000.00 |
| Head of data science | £4,000.00 | £4,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £2,200.00 | £2,200.00 |
| Lead machine learning engineer | £2,500.00 | £2,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £1,600.00 | £1,600.00 |
| Performance analyst | £1,800.00 | £1,800.00 |
| Senior performance analyst | £2,000.00 | £2,000.00 |
| Lead performance analyst | £2,500.00 | £2,500.00 |
| Head of performance analysis | £3,000.00 | £3,000.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £1,600.00 | £1,600.00 |
| Application operations engineer | £1,800.00 | £1,800.00 |
| Senior application operations engineer | £2,000.00 | £2,000.00 |
| Lead application operations engineer | £2,200.00 | £2,200.00 |
| Principal application operations engineer | £2,500.00 | £2,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £1,800.00 | £1,800.00 |
| Senior business relationship manager | £2,000.00 | £2,000.00 |
| Lead business relationship manager | £2,200.00 | £2,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £1,400.00 | £1,400.00 |
| Change and release analyst | £1,600.00 | £1,600.00 |
| Change and release manager | £1,800.00 | £1,800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £1,400.00 | £1,400.00 |
| Senior operations analyst | £1,600.00 | £1,600.00 |
| Operational control manager | £1,800.00 | £1,800.00 |
| Head of command and control | £2,500.00 | £2,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £1,200.00 | £1,200.00 |
| End user computing engineer | £1,400.00 | £1,400.00 |
| Senior end user computing engineer | £1,600.00 | £1,600.00 |
| Lead end user computing engineer | £1,800.00 | £1,800.00 |
| Principal end user computing engineer | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £1,400.00 | £1,400.00 |
| IT service manager | £1,800.00 | £1,800.00 |
| Senior IT service manager | £2,000.00 | £2,000.00 |
| Head of IT service management | £2,500.00 | £2,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £2,000.00 | £2,000.00 |
| Major incident manager | £2,500.00 | £2,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £1,400.00 | £1,400.00 |
| Infrastructure engineer | £1,500.00 | £1,500.00 |
| Senior infrastructure engineer | £1,600.00 | £1,600.00 |
| Lead infrastructure engineer | £2,000.00 | £2,000.00 |
| Principal infrastructure engineer | £2,200.00 | £2,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £1,400.00 | £1,400.00 |
| Infrastructure operations engineer | £1,600.00 | £1,600.00 |
| Senior infrastructure operations engineer | £1,800.00 | £1,800.00 |
| Lead infrastructure operations engineer | £2,000.00 | £2,000.00 |
| Principal infrastructure operations engineer | £2,200.00 | £2,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £1,800.00 | £1,800.00 |
| Problem manager | £2,200.00 | £2,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £1,200.00 | £1,200.00 |
| Senior service desk analyst | £1,500.00 | £1,500.00 |
| Service desk manager | £1,800.00 | £1,800.00 |
| Head of service desk | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £1,200.00 | £1,200.00 |
| Service readiness analyst | £1,400.00 | £1,400.00 |
| Service transition manager | £1,600.00 | £1,600.00 |
| Lead service transition manager | £1,800.00 | £1,800.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £1,200.00 | £1,200.00 |
| Junior business analyst | £1,400.00 | £1,400.00 |
| Business analyst | £1,600.00 | £1,600.00 |
| Senior business analyst | £1,800.00 | £1,800.00 |
| Lead business analyst | £2,000.00 | £2,000.00 |
| Head of business analysis | £2,500.00 | £2,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £1,400.00 | £1,400.00 |
| Delivery manager | £1,600.00 | £1,600.00 |
| Senior delivery manager | £1,800.00 | £1,800.00 |
| Head of (Agile) delivery management | £2,500.00 | £2,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £1,400.00 | £1,400.00 |
| Digital portfolio manager | £1,600.00 | £1,600.00 |
| Senior digital portfolio manager | £2,000.00 | £2,000.00 |
| Head of portfolio | £2,500.00 | £2,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £1,400.00 | £1,400.00 |
| Product manager | £1,600.00 | £1,600.00 |
| Senior product manager | £1,800.00 | £1,800.00 |
| Lead product manager | £2,000.00 | £2,000.00 |
| Head of product | £2,500.00 | £2,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £2,500.00 | £2,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £2,500.00 | £2,500.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £1,500.00 | £1,500.00 |
| QAT analyst | £1,800.00 | £1,800.00 |
| Senior QAT analyst | £2,000.00 | £2,000.00 |
| Lead QAT analyst | £2,200.00 | £2,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £1,400.00 | £1,400.00 |
| Test engineer | £1,600.00 | £1,600.00 |
| Senior test engineer | £1,800.00 | £1,800.00 |
| Lead test engineer | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £2,000.00 | £2,000.00 |
| Head of test | £2,500.00 | £2,500.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £1,200.00 | £1,200.00 |
| Junior DevOps engineer | £1,400.00 | £1,400.00 |
| DevOps engineer | £1,600.00 | £1,600.00 |
| Senior DevOps engineer | £1,800.00 | £1,800.00 |
| Senior DevOps engineer - management | £1,800.00 | £1,800.00 |
| Lead DevOps engineer | £2,000.00 | £2,000.00 |
| Lead DevOps engineer - management | £2,200.00 | £2,200.00 |
| Principal DevOps engineer | £2,500.00 | £2,500.00 |
| Principal DevOps engineer - management | £2,800.00 | £2,800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £1,200.00 | £1,200.00 |
| Junior frontend developer | £1,400.00 | £1,400.00 |
| Frontend developer | £1,800.00 | £1,800.00 |
| Senior frontend developer | £2,000.00 | £2,000.00 |
| Lead frontend developer | £2,500.00 | £2,500.00 |
| Head of frontend development | £3,000.00 | £3,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £1,200.00 | £1,200.00 |
| Junior developer | £1,400.00 | £1,400.00 |
| Developer | £1,600.00 | £1,600.00 |
| Senior developer | £2,000.00 | £2,000.00 |
| Senior developer - management | £2,000.00 | £2,000.00 |
| Lead developer | £2,400.00 | £2,400.00 |
| Lead developer - management | £2,500.00 | £2,500.00 |
| Principal developer | £2,800.00 | £2,800.00 |
| Principal developer - management | £3,000.00 | £3,000.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £1,400.00 | £1,400.00 |
| Accessibility specialist | £1,600.00 | £1,600.00 |
| Senior accessibility specialist | £1,800.00 | £1,800.00 |
| Head of accessibility | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £1,500.00 | £1,500.00 |
| Junior content designer | £1,600.00 | £1,600.00 |
| Content designer | £1,800.00 | £1,800.00 |
| Senior content designer | £2,000.00 | £2,000.00 |
| Lead content designer | £2,200.00 | £2,200.00 |
| Head of content design | £3,000.00 | £3,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £2,500.00 | £2,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate graphic designer | £1,400.00 | £1,400.00 |
| Junior graphic designer | £1,600.00 | £1,600.00 |
| Graphic designer | £1,800.00 | £1,800.00 |
| Senior graphic designer | £2,000.00 | £2,000.00 |
| Lead graphic designer | £2,500.00 | £2,500.00 |
| Head of graphic design | £3,000.00 | £3,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £1,400.00 | £1,400.00 |
| Junior interaction designer | £1,600.00 | £1,600.00 |
| Interaction designer | £1,800.00 | £1,800.00 |
| Senior interaction designer | £2,000.00 | £2,000.00 |
| Lead interaction designer | £2,500.00 | £2,500.00 |
| Head of interaction design | £3,000.00 | £3,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £1,400.00 | £1,400.00 |
| Junior service designer | £1,600.00 | £1,600.00 |
| Service designer | £1,800.00 | £1,800.00 |
| Senior service designer | £2,000.00 | £2,000.00 |
| Lead service designer | £2,500.00 | £2,500.00 |
| Head of service design | £3,000.00 | £3,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £2,000.00 | £2,000.00 |
| Lead technical writer | £2,200.00 | £2,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £1,400.00 | £1,400.00 |
| Junior user researcher | £1,600.00 | £1,600.00 |
| User researcher | £1,800.00 | £1,800.00 |
| Senior user researcher | £2,000.00 | £2,000.00 |
| Lead user researcher | £2,500.00 | £2,500.00 |
| Head of user research | £3,000.00 | £3,000.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Bsi
- ISO/IEC 27001 accreditation date
- Wednesday 1 March 2023
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Bsi
- ISO 9001 accreditation date
- Monday 20 May 2024
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 59bced93-b8a9-43b3-867f-fabbda9c23ec
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- B254f77e-c3bb-4d91-99f9-d8092a0c8195
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Working conditions which promote an inclusive working environment and promote retention and progression
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of issues relating to entering the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
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Service documents
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