TRIBEPAD LTD

Tribepad Applicant Tracking System (ATS, CRM & Onboarding)

Tribepad’s Applicant Tracking System (ATS) & Recruitment Software, powering Talent Acquisition in Public Sector, Central Government, Local Authorities, Care, Housing, Education. An Applicant Tracking System (ATS) to Attract, Source, Screen, Hire, with CRM, Talent Pooling, Onboarding, Video Interviewing, Integrated Background Checks & AI Assistant. Discover a powerful Talent Acquisition Platform.

Features

• Customer branded Applicant Tracking System for processing jobs and candidates
• Customer branded job search and configurable application form processes
• Multiple selection & hiring workflows including 'blind' recruiting capability
• CRM capability including talent pooling, redeployment & campaign management
• Configure engaging onboarding experiences & manage online reference collection
• Real-time reporting with 100+ standard reports plus ad-hoc reporting
• Interview management including Office 365 & google calendar integration
• Communication & candidate correspondence management including two-way SMS and email
• Job requisition creation & approval management
• Job board & social media multi-posting

Benefits

• Enables efficient recruitment of single or multiple roles simultaneously
• Take advantage of Video Interviewing to improve efficiency and experience
• Utilise online assessment tools to sift applicants
• Templated and automated communication to save time and increase efficiency
• Automated pre-screening & candidate shortlisting to assist volume recruitment
• Branded, AA, mobile optimised user interfaces for ease of access
• Multiple user types & permissions to restrict data access
• Online background checking tools to improve efficiency and reduce risk
• Powerful real-time reporting with standard & ad-hoc options
• Automated GDPR tools to manage data protection and regulatory compliance

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@tribepad.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

888214718035386

Contact

Jason Collis
0114 3 122 110
marketing@tribepad.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: No Service Constraints are envisaged as the service is accessible via any web browser on any device (computer, phone, tablet, etc.).
• System requirements:
  • Internet access
  • Device with a web browser, PC/Laptop, Phone, Tablet, TV, Console

User support

• Email or online ticketing support: Yes
• Support response times: Priority 1 issues are responded to within 30mins, 24/7.; Priority 2 issues are responded to within 2 working hours.; Priority 3 issues are responded to within 8 working hours.; Normal working hours are 9am to 5pm, Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Using standard Hubspot Service Chatbot which should meet accessibility standards
• Onsite support: Yes, at extra cost
• Support levels: Every customer is assigned their own Account Manager, who will conduct ongoing account reviews, and discussions on platform improvements, help with technical questions, assist with raising support tickets where needed, as well as liaise with Tribepad departments on the customer's behalf.; ; Every client has access to our Customer Success Consultants who help drive adoption, innovation and return on investment and ongoing training.; ; Day to day customer support is accessible via email, phone or ticket, and working within the previous SLAs.; ; Our Senior Management Team are extremely hands-on and frequently available to support the customer in conjunction with the Account Manager.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: More than 50,000 recruiters and hiring managers use Tribepad, so we know it is intuitive to use. To support adoption Tribepad offers an interactive ‘user pilot’ guided tour as standard when users log into the system. This comprehensive, easy to user tool provides users with an interactive tour of the platform and assists them with advice and guidance on how to complete common tasks as well as describing individual features and platform functionality. The walk through's themselves have been purposely designed to be simple to use and provide valuable answers. The aim of the guides is to increase user adoption by allowing them to trigger the right in-solution experience to the right persona at the right stage of their user journey.; ; If further, more detailed support/information is required Tribepad offers an ever-evolving online knowledge hub that contains articles, PDFs and 'how to' video guides for both recruiters and hiring managers.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Using Tribepad's 'Insights' reporting module, Customers can create their data dumps to retrieve their data. Alternatively, the customer can use our APIs to pull all their data out. After the contract ends, any live data will be deleted a week after termination. The same 7-days timeframe applies to backups (because we take daily backups where these will be naturally cycled out.)
• End-of-contract process: As the platform is entirely cloud-based, there are no requirements to remove any equipment from the customer's site. Even if the solution has been linked to the customer's ERP, simply disabling the API or stopping the SFTP will remove that link. So aside from either securely giving the customer a dump of their data, or allowing the customer to take their data via the API, there are no costs. It should be stressed that Tribepad works ethically with its customers and will ensure that customer satisfaction is never compromised even at the end of any contract. This approach has contributed to us having almost a 100% customer retention rate.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No noticeable difference aside from screen layout thanks to the adaptive and responsive design of the solution.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Tribepad Manage is a super-user tool accessible via 2FA for a sub-set of system administrators only. It allows organisations to self-serve changes to organisational structure, Users and permissions, data retention policies, branding, communication and much more.
• Accessibility standards: EN 301 549
• Accessibility testing: Tribepad conducts both internal and external accessibility reviews to help define our own accessibility standards. These are used to bring all areas of our current systems and any future developments to the desired standard.; ; We have chosen BunnyFoot, a company that specialises in user experience to help define our standards and source any external testing.; Internal testing is guided by WCAG success criteria but ultimately, the goal is to make our systems meet the needs of a wide range of users and to eliminate barriers when they are discovered with any developments qualified by user testing.; ; Working with BunnyFoot we will continue to define and refine our testing process and the standards we aim to adhere to - and how accessibility can be worked into our development and testing life cycle.
• API: Yes
• What users can and can't do using the API: We have multiple APIs that the users can use to interact with almost every aspect of our platform. As we created the platform, and have complete ownership of the IP, we can also develop APIs on request for customers as part of any contractual roll-out. As examples, uploading, amending, and removing of jobs or candidates, or using an API for reporting, even an API for taking a complete data copy of the customers data, can all be done via APIs. As part of the contractual roll-out, we will configure the APIs for the customer/users, and ensure that full training is undertaken on their use.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We believe Tribepad is one of the most configurable TA suites in the world. Many aspects of the service can be configured. This includes user permissions & GDPR retention periods through to simple rebranding for the customer to reflect their corporate image, to the user choosing what layout for job role advertisements. Adding questionnaires to the application, how many interview stages, interview slots, what type of interview i.e. face to face or video interview, which job boards to publish to, whether to advertise to internal or external candidates, (or both), allowing ring fencing of jobs, and inviting passive candidates are just some of the areas that the user can configure to their requirements.

Scaling

• Independence of resources: Tribepad believes in over-resourcing our infrastructure, which includes not just a large number of physical servers, and virtual servers for each customer, but also load balancers and vast storage availability. As our system is accessed by the user using https, and we have a 1GBps connection to each datacentre, we do not see bottlenecks in accessing the system either. Therefore we are never running "hot" and always have availability for significant increases in use by customers. We have active monitoring and alerting on resources such as bandwidth, disks i/o, disk space, memory and CPU.

Analytics

• Service usage metrics: Yes
• Metrics types: Everything that the customer does can be reported upon.; Examples include :-; How many roles have been created,; How many applicants have applied,; How long between application and candidate communication,; Which user did what action and when,; How many interviews are scheduled etc.,; In reality, whilst most metrics are available through our secure reporting tool 'Insights', we can provide whatever metrics the customer requires.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Customers have three options:; API - using our API, customers can take a copy of all of their data whenever they wish.; SFTP - Custom CSV's of required customer data can be created using Tribepad's 'Insights' reporting module that customers can receive via SFTP.; Email - Again, using Tribepad 'Insights', custom reports can be scheduled to automatically run at specific times and be distributed to users via email or uploaded to secure online storage. All reports would be sent as encrypted zip files requiring the recipient to have the correct password to open.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our standard SLA for availability is 99.9% outside of any agreed maintenance periods. However, we don't have standard penalty clauses as any penalties for failure to adhere to the SLA are usually agreed on a contract by contract basis.
• Approach to resilience: Tribepad provisions all customer environments within Amazon Web Services (AWS), leveraging its industry-leading infrastructure to ensure high availability, scalability, and resilience. Production databases are hosted within Amazon Aurora, a fully managed relational database engine designed for performance and durability. Aurora automatically replicates data across multiple availability zones, ensuring that in the event of a failure, data remains accessible and protected. ; ; We perform automated daily backups of all production data, and these backups are securely stored for seven days and readily restorable in the event of data loss, corruption, or disaster. A seven day storage cycle is used in order to ensure that any data retrieved as part of a restoration exercise remains in date and relevant). The restoration procedures and processes themselves are rigorously tested at least twice per year as part of our business continuity and disaster recovery plan. These tests validate our ability to meet defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO), ensuring rapid service restoration with minimal data loss.
• Outage reporting: In the unlikely event of an outage, customer nominated users will be notified by email from our customer support team.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Strict user access controls exist for all Tribepad system users, including custom password management protocols.; ; Two-factor authentication is available for privileged access to the reporting suite and the self-serve 'manage' tool, which are the key areas where sensitive data is managed.; ; With Tribepad, the least access required methodology is employed, with controls as outlined in the Access Control Policy (attached). Access is only granted to those staff with a business need and can only be provided via a documented approval process for only the length of time they need it, after which time access is revoked.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Tribepad's security policies & data protection infrastructure is in the form of an Information Security Management System (ISMS), in accordance with ISO/IEC 27001:2013.; ; Our information security policies, which reside under our main ISMS folder, contain the following:; ; Acceptable Use; Access Control; Business Continuity; Clear Desk and Screen; Communications Security; Compliance Policy; Cryptographic Controls; ISMS Manual; ISMS Objectives; Human Resources ; Information Security; Incident Management; Information Classification and Handling; Information Security Awareness and Training; Mobile Devices and Remote Working ; Operations Security; Physical Security; Risk Management; Secure Coding; Supplier Relationships; Sytem Acquisition, Development and Maintenance; Visitors Policy; ; All Policies are available on request and are fully compliant with industry standards. All Policies are tested, reviewed regularly, updated when required, and are clear and unambiguous. All Policies are fully sponsored by Senior Management, and are version controlled and approved by either the CISO, COO or the CTO before adoption. On adoption, all staff are trained on the contents of the policies, and Senior Management ensures that Policies are enforced completely.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: System changes are controlled as per the procedures set out in the ISMS document Operations Security Policy, under section Change management & System acquisition, development and maintenance.; ; The components that are tracked through their lifetime include:; Application-based security or business needs patches; Regularly scheduled maintenance; Operating system patches (critical, hotfixes, and service packs); Language Packs; Web application vulnerability mitigations and code fixes; ; All changes are assessed for their potential security impact.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our security team carefully assesses vulnerabilities using several threat intelligence sources.; ; Security patches are applied within one 1-working day of being made available, with any zero-day issues being patched immediately.; ; To identify threats, Tribepad employs compliance and monitoring tools, proactive threat discovery, e.g. monitoring systems for current and new threats, intrusion detection tools, vulnerability prevention and scanning tools and can provide root cause analysis for forensic investigations. We are also subscribed to threat intelligence feeds and check them for relevant vulnerabilities to ensure security.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Tribepad has implemented network security controls & we monitor all network devices using SNMP polling into a Zabbix system which alerts 24/7.; ; If any compromises have been identified, the ISO will perform a risk assessment following the A2 Risk Management Policy procedure.; ; Affected customers and/or third parties of any incident will be notified and contacted by Tribepad within 12 hours but must be no later than 24 hours after Tribepad has become aware of the incident.; ; Tribepad will also inform any actions that have been undertaken as well as any others that are recommended or required on their behalf.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Tribepad has pre-defined procedures and processes in place to ensure effective management of common events.; ; All employees and contractors must report any incidents, events or weaknesses to the relevant personnel through the appropriate channels and methods of communication, as soon as it is feasible.; ; Affected customers and/or third parties of any incident will be notified and contacted within 12 hours but must be no later than 24 hours after Tribepad has become aware of the incident and will be informed of any actions that have been undertaken as well as any others that are recommended or required on their behalf.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 28 April 2025
• What the ISO/IEC 27001 doesn’t cover: Our ISO 27001 accreditation covers all aspects of the services we provide.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Friday 17 May 2024
• What the ISO 9001 doesn’t cover: Our ISO 9001 accreditation covers all aspects of the services we provide.
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8d49ecb1-43f3-4216-9d93-424f7ef0e94b
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@tribepad.com. Tell them what format you need. It will help if you say what assistive technology you use.