COFORGE U.K. LIMITED

Salesforce Consulting, Support, Development

Coforge, Salesforce Gold Partner, provides Salesforce consulting, design, implementation, configuration, training and managed services Salesforce support on the Salesforce CRM platform and it's related product base (Sales Cloud, Service Cloud, App Cloud, Lightning, etc.). Our certified Salesforce experts can support across your end-to-end Salesforce needs whilst operating in lean model.

Features

• Healthcheck, Get Well Planning & Business Transformation Outcomes
• Guidance, implementation and fully managed services on all Salesforce clouds
• Salesforce Custom Configuration, Training and Technology Adoption
• Salesforce ChatBot, Analytics & AI design, implementation and enhancement
• Integration strategy with Big Data, Mulesoft & Customer 360
• FSL & CPQ Digital Transformation, Employee & Customer Journeys
• Salesforce Custom Mobile Applications
• Salesforce Quote to Cash, CPQ, Reporting, Invoicing, Stock, Payments
• Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Analytics
• Salesforce Licensing assessment, Best Practice read out, Code Optimisation

Benefits

• 80+ Pre Built Accelerators and use cases for faster deployments
• Enable remote users with high productivity applications with your branding
• Faster payments, transparent discounting levels, custom product offerings
• Robust onshore/offshore delivery model.
• Centre of Excellence for all clouds, proven best practice delivered
• BigData, Integration & C360 experienced consultants reducing time to market
• Hybrid delivery, Minimum Viable product delivered in Agile bursts.
• Ensure every customer interaction is seamless, repeatable & memorable
• Tailored employee/customer experience for maximum adoption and productivity
• Best practice guide, maximise return on your Salesforce investment

£450.00 to £1,100.00 a user a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids.eu@coforge.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

888255328821774

Contact

Ali Rahman
07801573323
bids.eu@coforge.com

Planning

• Planning service: Yes
• How the planning service works: We always begin with business outcomes, working with you to define what a successful project would look like and what business benefits would be recognised. We then refer to our extensive experience and best practices to agree on achievable milestones for, minimum viable product, testing, training, adoption and support. Our robust governance and compliance framework ensures all development is in line and supporting those pre defined business outcomes, while our hybrid agile methodology ensures we react quickly to change and incorporate new requirements seamlessly.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Salesforce Sales, Service, Commerce, Finance, Health Clouds
  • Salesforce Marketing Cloud, Pardot, Heroku, Sandbox
  • Salesforce Analytics Cloud, Chatbots
  • FSL, CPQ, Mulesoft
  • Big Data

Training

• Training service provided: Yes
• How the training service works: Coforge provides on site and remote training to increase user and customer adoption which in turn reduces time to market and increases ROI for your Salesforce implementation. We also guide and document which Salesforce Trailhead or My Trailhead customised training programs most accurately support the defined business outcomes and can tailor specific training plans as part of the project SOW
• Training is tied to specific services: Yes
• Services the training service works with:
  • All Salesforce clouds and applications
  • Mulesoft
  • Big Data

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our business and technical architects work with the customer business and delivery teams to ensure the most effective cloud/hybrid/on premise approach to meet the defined business outcomes. Our extensive experience of integration with our Mulesoft & Big Data architects ensure best practice across the technology stack, ensuring a faster time to market and movement between clouds.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The three cloud delivery models drive different approaches, Coforge's quality assurance and performance testing support is driven by Cloud delivery model type: IAAS (Infrastructure-as-a-Service): Coforge captures pre-cloud profiles to enable performance and scalability testing for the target Cloud. Coforge uses monitoring and cloud profiling tools to capture pre-migration usage and to run performance testing post migration. Coforge performs verification tests that establish the functional state of the environment and consider common pitfalls encountered in IAAS migrations Once migrated, Coforge uses automated tooling for load and Application Performance Management (APM) and performs scan testing of the environment from an independent security team. SAAS (Software-as-a-service): There is typically a functional gap between the on-premise environment and the cloud which are tested following standard test stages as in the on-premise lifecycle. This is a functional quality assurance offered by Coforge's test services. PAAS (Platform-as-a-service): Modernised components require test automation processes to form part of the lifecycle from unit testing through to deployment verification, performance and security testing. API based test execution across all test types and application management and testing automation tooling are integrated with CI/CD processes for effective testing of the eco-system for PAAS based.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer a full spectrum of support on the Salesforce platform, from incident management and enhancement requests, through to a fully managed outsourced service using a combination of onsite / offshore resources.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9am to 5pm UK Time 7 days. Within 4 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: Level 1 - Queries / FAQ's Level 2 - Minor data issues / user password reset Level 3 - Application issues / enhancement requests

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Salesforce Mulesoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSCIC
• ISO/IEC 27001 accreditation date: 20 May 2021
• What the ISO/IEC 27001 doesn’t cover: Available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Our UK strategy has been informed by clients and our global environmental strategy. This is aligned with Government’s 25-year environmental plan, Fighting Climate Change theme from PPN 06/20, and with HMRC’s Greening Government Commitments delivered through carbon zero target, reduction of CO2 emissions and items entering landfill, promoting resource efficiency and green energy.; ; Our Organizational Targets ; 1.Be Carbon Net Zero by 2038 (reducing emissions 20% p.a.) within UK from a baseline of 185.7 tCO2e ; 2.Achieve quality standard, Green Mark’s EMS index (Sept 2026), and reach ISO 14001 (Sept 2026), reducing energy, water and material resource usage ; 3.Reduce carbon footprint by eliminating domestic air travel and promoting hybrid working. ; 4.Prioritise Cloud hosting over datacentre services lowering CO2 emissions.

Pricing

• Price: £450.00 to £1,100.00 a user a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids.eu@coforge.com. Tell them what format you need. It will help if you say what assistive technology you use.