Jaywing Plc

Whisper

Discovers the unseen social communities that live around your brand and helps you understand the true impact of engaging with them.

Features

• Data Capture
• Data Collation
• Marketing Reporting

Benefits

• Track audience behaviour online

£10,000 an instance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at barnaby.tompkins@jaywing.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

888279081493847

Contact

Barnaby Tompkins
07718 110254
barnaby.tompkins@jaywing.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLAs are bespoke based on requirements, but typically within 24 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Bespoke support available for each project. ; No 'one size fits all' approach
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Each implementation is a bespoke configuration. ; ; We provide tailored training and support based on specific requirements.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: On request.
• End-of-contract process: Exit plan agreed at contract inception. No exit costs beyond the monthly fee accounting for the notice required at termination.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: No

Scaling

• Independence of resources: Scaling is monitored and accounted for by our in-house systems development team.

Analytics

• Service usage metrics: Yes
• Metrics types: Individual level view of customer/audience behaviour online. ; Gain a view of individual's activity across channels; Include data from lots of different sources and systems; Collect and store data for up to five years; Use the individual-level view for advanced attribution modelling
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Can download directly from the system into a variety of formats.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99% uptime
• Approach to resilience: Systems are cloud based backed-up with additional mirrored services in the event of a failure
• Outage reporting: Communications with client stakeholders via pre-agreed routes from the software development team

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Specific privileges attached to management interfaces.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We work to the best practice guidelines of ISO27001
• Information security policies and processes: We have a information security policy that is closely aligned with the requirements of ISO27001.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We adopt a controlled approach to change management, with impact and risk assessment being an integral part of any request for change. For each proposed change, or group of changes, we will conduct a comprehensive impact and risk assessment to identify and evaluate the risks and suitable counter measures to each risk.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Jaywing is responsible to uphold the confidentiality, integrity and availability of the data held on its IT Systems (on premise, in the cloud or supplied by third parties); Patch management is a security practise designed to proactively prevent the exploitation of IT vulnerabilities that exist.; Security updates and patches will be deployed in a scheduled and predictable manner.; They will be reviewed for impact and scheduled in a controlled environment.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Jaywing has an incident management policy/procedure established to provide protective monitoring. ; ; The incident management planning effort for Jaywing recognises the importance of people, processes and technology to the organisation.; It is the responsibility of each Jaywing employee to safeguard and keep confidential all corporate assets.; ; This plan provides broad guidelines and procedures for the handling and management of minor incidents, major incidents and disasters.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: This plan sets out actions and procedures needed to:; • Recognise and respond to an incident; • Assess of the seriousness of the situation quickly and effectively; • Identify the vulnerability created; • Notify the appropriate individuals and organisations; • Assess the extent of damage; • Organise the response activities; • Escalate the response efforts based on the severity of an incident; • Support the disaster recovery and business continuity efforts in the aftermath of an incident; • Follow up with a report and procedure adjustments, so that responses to future incidents are improved

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We are continually updating and improving our position to this. We would be delighted to share this information on receipt of enquiry.
• Covid-19 recovery:

  Covid-19 recovery

  We are continually updating and improving our position to this. We would be delighted to share this information on receipt of enquiry.
• Tackling economic inequality:

  Tackling economic inequality

  We are continually updating and improving our position to this. We would be delighted to share this information on receipt of enquiry.
• Equal opportunity:

  Equal opportunity

  We are continually updating and improving our position to this. We would be delighted to share this information on receipt of enquiry.
• Wellbeing:

  Wellbeing

  We are continually updating and improving our position to this. We would be delighted to share this information on receipt of enquiry.

Pricing

• Price: £10,000 an instance
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at barnaby.tompkins@jaywing.com. Tell them what format you need. It will help if you say what assistive technology you use.