OUTCOMES BASED HEALTHCARE LTD

OBH® Segmentation Engine and Data Products

The OBH® Segmentation Engine and Data Products provide an essential, core backbone for population health management data analytics work across different local NHS and local authority organisations. OBH’s methodology is based on the Bridges to Health segmentation model.

Features

• Identify baseline segment and condition profiles using linked longitudinal data
• Proactive and predictive case finding identifies at-risk individuals for intervention
• Monitor population segments and conditions trends with minimal time lag
• In depth cohort and whole population level segmentation analytics
• Application of data-driven and clinically robust population segmentation model
• Data-driven, accurate measurement of population level HEALTHY LIFESPAN® and HEALTHSPAN®
• System-level view of segments, consistent with population health management requirements
• 60 population level condition and risk factor longitudinal registers
• Re-identification of data, subject to satisfying regulatory and IG requirements
• Configurable risk stratification for prevention, activity and expenditure use cases

Benefits

• Segmentation analytics supports actionable insights into improving population health
• Confidence that condition registers are consistent with current clinical evidence
• Person-centred view of population health data which spans providers
• Quality improvement insights allowing evaluation of population health management interventions
• Analytical backbone for direct care, service planning, and longitudinal evaluation
• Supports care coordination by enabling cohorting of populations
• Linkage, cleaning, transformation of source datasets including primary care data
• Data dissemination in optimised format that analysts can easily utilise
• Dataset enables analysts to undertake configurable risk stratification and forecasting

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@outcomesbasedhealthcare.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

888283864960786

Contact

Dan Hart
07485 361192
info@outcomesbasedhealthcare.com

About the service

• Service categories:
  • Application Development and Deployment
    • Data management
      • Database administration and development
        • Data Modelling
        • Database Development and Optimization
      • Data integration and intelligence
        • Data Ingestion and Transformation Software
        • Master Data Intelligence Software
        • Metadata Management Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: 1. Data dependency: Buyer must have legal access to required data sources and data feeds; 2. Data prerequisites: Quality and completeness of segmentation outputs depend on the availability and timeliness of source data; buyers must ensure regular, reliable data flows and appropriate data quality controls.; 3. Support scope: Support is limited to the supplied segmentation engine, dataset and standard integrations; it does not cover buyer‑owned downstream tools (for example local BI dashboards) beyond agreed interface points.
• System requirements:
  • Modern browser which is internet enabled
  • Secure network connectivity to approved cloud environment, if applicable
  • Buyer provision of underlying source data feeds
  • Ability to create and manage secure service
  • Access to buyer’s data platform or integration layer for interfaces
  • Email and ticketing tools for incident and service request

User support

• Email or online ticketing support: Yes
• Support response times: Within 24h on business days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Level 0 support is provided through comprehensive online documentation, FAQs, release notes, reference guide, technical output specification, videos and example use cases at no additional cost. ; ; Level 1 support covers all assistance required beyond documentation and is delivered via our standard service desk on a time-and-materials basis in line with our rate card. An enhanced support option is available, including a named technical account manager or cloud support engineer and tighter SLAs, which is priced as a separate monthly service plus the applicable rate card.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: OBH helps users start using the service through a combination of:; ; 1. User documentation: Concise onboarding documentation describing the segmentation approach, data structures, key fields, and typical use cases, provided in accessible digital formats.; ; 2. Knowledge transfer sessions: Online walkthroughs for analysts and data teams to introduce the segmentation dataset, explain configuration options, and demonstrate how to work with it in the buyer’s cloud environment.; ; 3. Optional training: Additional remote or onsite training workshops can be provided on request (for example, use of segments in population health analysis, or how to integrate the dataset with local BI tools), charged according to the OBH rate card, or via services provided in lot 3 (cloud support)
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is provided in common digital formats (HTML web pages, PDFs, and video) that users can open with standard organisational tools. Text is written in clear, non-technical language where possible, with logical headings and structured sections so it can be navigated easily using find, headings or bookmarks. OBH does not currently certify the documentation against specific accessibility standards,
• End-of-contract data extraction: At the end of the contract, OBH will provide the Buyer with a copy of all Buyer Data held in the OBH Solutions via secure, encrypted transfer within 30 calendar days of termination or expiry, or alternatively provide proof of deletion of Buyer data, depending on the Solution. The Buyer is responsible for downloading and retaining any Buyer Data it wishes to keep during this period. No data extracts are provided for Derived Data, Deliverables, analytics outputs, dashboards or other OBH-generated materials, as the licence to use these expires when the contract ends.
• End-of-contract process: When the contract ends, access to the OBH Solutions and Services is withdrawn and no further data refreshes or updates are performed. The Buyer must cease all use of Derived Data and Deliverables (including dashboards and analytics) and delete or destroy any such machine‑readable copies it holds, except where limited retention is required by law; the Buyer may retain only static, human‑readable reports that cannot be queried or reprocessed. OBH will securely and irreversibly destroy Buyer Data, subject only to narrowly defined legal‑retention obligations.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: Analysts access the segmentation dataset through the buyer’s existing cloud data environment (for example FDP/Foundry or local data platform). OBH provides curated segmentation tables and views, but does not supply a separate user interface or application; users work with the data using the buyer’s own authorised tools (for example SQL, notebooks, or BI tools)
• Accessibility standards: None or don’t know
• Description of accessibility: The segmentation engine and dataset are designed to be used within the buyer’s existing cloud data environment and tools, so accessibility is largely determined by those host platforms rather than by OBH directly. Users can work with the dataset using whatever accessible tools their organisation already supports (for example SQL editors, notebooks, or BI tools), and OBH can structure data, naming and documentation to support clear, consistent interpretation. OBH do not provide their own end‑user UI for this service, so we do not control or guarantee specific accessibility behaviours.
• Accessibility testing: OBH has not carried out specific interface testing with users of assistive technology for this service.
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Buyers can customise segmentation logic, inclusion criteria, and variable definitions within agreed governance, and can configure which segments, subsegments, refresh schedules and extracts are provided for their environment.

Scaling

• Independence of resources: Once delivered, the segmentation dataset is hosted and operated entirely on the buyer’s infrastructure or chosen cloud environment. Independence of resources, capacity management and performance isolation are therefore controlled by the buyer’s own platform and cloud configuration, not by OBH. OBH can advise on recommended sizing and segregation approaches but does not directly manage the underlying compute or storage resources.

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Where OBH host processing, data at rest is encrypted using Azure-managed keys or customer-managed keys, with strict role-based access controls and logging.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users export data via agreed secure data extracts from the segmentation dataset (for example scheduled CSV/Parquet exports or views into the buyer’s cloud environment). There is no point‑and‑click export from a segmentation dashboard or report; exports are delivered through the underlying data platform.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • Parquet
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • Parquet

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Use of secure SFTP or buyer-managed pipelines
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Where OBH hosts processing, data is protected in transit and at rest using modern encryption, network segregation and role-based access controls, and no legacy SSL/TLS is used

Availability and resilience

• Guaranteed availability: When OBH hosts the segmentation engine in Azure, we typically guarantee availability at 99.5%–99.9% for the processing service, measured monthly, excluding agreed maintenance windows. When the engine is run solely on buyer infrastructure, and for the segmentation dataset hosted on buyer platforms, availability is governed by the buyer’s own infrastructure SLAs and no separate OBH uptime guarantee applies.
• Approach to resilience: The service is designed so that resilience is primarily provided by the buyer’s chosen cloud or data platform, where the live segmentation dataset is hosted and operated. When OBH runs the segmentation engine on Azure, we use resilient cloud patterns such as availability sets/zones, managed storage, and automated recovery processes, so processing can be restarted or re-run if a component fails; detailed architecture and datacentre resilience information can be provided to buyers on request under appropriate information‑sharing arrangements.
• Outage reporting: Outages are communicated directly to affected buyers via email and service desk notifications; there is no public status dashboard or outage API.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: There is no separate management interface. Support channels are restricted by direct contact with individuals including email.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: There is no separate management access for this service.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: No
• Security governance approach: We comply with the Software Security Code of Practice and have embedded its principles into our security governance. OBH maintains an information security management framework covering secure software design, development, testing, deployment and maintenance, with policies aligned to UK data protection law and NHS expectations, and with clear roles and responsibilities for security oversight. We hold current NHS DSP Toolkit and Cyber Essentials certifications and ICO registration, and we train staff so that secure engineering and information security are treated as part of day‑to‑day responsibilities rather than separate activities.
• Information security policies and processes: OBH maintains formal Information Security and Information Governance policies that apply to all staff and cover data protection, access control, secure development, incident management and supplier management. These policies are owned by senior leadership, with defined reporting lines for information security (including escalation to an executive lead) and are reinforced through mandatory training and regular refreshers appropriate to each role. Compliance is monitored through onboarding/offboarding checks, periodic audits and reviews, and through maintaining current NHS DSP Toolkit accreditation, ICO and Cyber Essentials registrations.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use structured configuration and change management processes for the segmentation engine and dataset. Configuration items (such as code, data pipelines and environment settings) are tracked in version control and documented for each buyer deployment, so we can see what is live where at any point in time. All changes go through impact assessment covering functionality, security and data protection, with approvals recorded, testing carried out in non‑production where appropriate, and planned changes communicated to buyers (including expected impact and scheduling) before deployment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a documented vulnerability management process that combines automated tooling, cloud‑provider controls and manual review. Potential threats are identified through endpoint and network security tooling, regular vulnerability scanning, monitoring provided by our hosting providers, and external threat intelligence from industry sources and vendor advisories. Newly identified vulnerabilities are logged and risk‑assessed; high‑risk issues are prioritised for same‑day or expedited remediation where feasible, with lower‑risk items scheduled into the regular patch cycle. Security patches can be deployed the same day for urgent cases, with standard updates applied within defined maintenance windows, and any material customer‑impacting changes communicated in advance.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use supplier-defined protective monitoring with rapid detection and response.; • Potential compromises are identified via server monitoring, logging and alerts from our hosting providers, focusing on unusual access and system activity.; • Alerts are triaged by OBH staff, who follow an incident process to confirm impact and take containment and recovery actions.; • High‑severity incidents are responded to within minutes during monitored hours, with other events handled against defined response targets.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: We use supplier-defined incident management processes aligned to our Information Security Policy.; • We maintain predefined procedures for common events (for example, suspected data breaches, system outages and unauthorised access), covering triage, containment, investigation and notification.; • Users can report incidents via email or phone to our leads, who escalate to the SIRO/IG Lead depending on whether the incident is primarily security‑ or information‑governance‑related; all incidents are logged and tracked through to closure.; • For significant incidents, we provide written incident reports to affected customers summarising the nature of the incident, impact assessment, actions taken, and any follow‑up .

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 19c492f8-7001-4d29-a62c-d49a4a3de710
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@outcomesbasedhealthcare.com. Tell them what format you need. It will help if you say what assistive technology you use.