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ITAM WORX LIMITED

ITAM / SAM Optimisation Services

ITAM Worx offer services to optimise software spend and drive real and achievable savings and cost avoidance to organisations. Our consultants will review an organisations software spend which gives visibility by showing customers what they are spending and where and providing a baseline and cost optimisation opportunities to reduce spend.

Features

  • SaaS Application Review
  • Commercial Optimisation Service
  • Cloud Process Framework Service
  • SaaS Spend Management
  • Contract Renewal Management
  • Vendor Compliance Reviews - Microsoft, Adobe, SAP, Oracle, IBM etc
  • Accelerator Packages for on demand requirements
  • Azure Spend Analytics
  • Software Spend Analytics
  • Financial Operations (FinOps)

Benefits

  • Review of an organisations SaaS spend which gives visibility
  • Develop a long-term category plan for software spend
  • Manage cloud spend by creating and designing a framework
  • Proactively manage software renewals and right-size to avoid unnecessary costs
  • Baseline current installations against licenses (ELPs) to avoid audits
  • Make informed decisions and optimise software spend in Azure
  • Gain complete visibility of your spend from all resellers/vendors
  • Optimise IT Assets to meet organisations sustainability goals

Pricing

£1,000 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@itamworx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 8 8 4 6 6 3 9 5 1 5 0 5 2 2

Contact

ITAM WORX LIMITED Sales
Telephone: 01604271055
Email: sales@itamworx.com

Planning

Planning service
Yes
How the planning service works
All Optimisations services include Project initiation which is designed to ensure that there is a complete understanding of requirements to support the Services. Workshops will be held to review the service objectives and to produce a detailed Project plan which defines the key milestones for each activity within the project to ensure project success.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
All ITAM / SAM Optimisation Services

Training

Training service provided
Yes
How the training service works
All consultants are trained and have the applicable accreditations/certifications and experience to deliver all services.
Training is tied to specific services
Yes
Services the training service works with
All Optimisation Services

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
All services are quality checked throughout the project as part of project / Service Management

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Customers must have applicable ITAM Technology or trusted data sources to meet the pre-requisites of each optimisation service. optimisations technology is also available for purchase from ITAM Worx.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours to response - <4 business hours resolution
Priority 2 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours response - <8 business hours resolution
Priority 3 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours response - <16 business hours resolution
Change Requests - M-F 09:00 - 17:00 (ex. Bank Holidays) <24 hours business hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Priority 1 - An unplanned Interruption of Service availability whereby all services are unavailable to all users

Priority 2 - Interruption of some elements of the service but the service is still available

Priority 3 - Interruption of some elements of the service but only affecting a single user or a small team

Change Requests - M-F 09:00 - 17:00 (ex. Bank Holidays) <24 hours business hours"

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Snow / Flexera, OpExx, Licenseware, Lansweeper

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Contract specific social value can be made available on request

Covid-19 recovery

Contract specific social value can be made available on request

Tackling economic inequality

Contract specific social value can be made available on request

Equal opportunity

Contract specific social value can be made available on request

Wellbeing

Contract specific social value can be made available on request

Pricing

Price
£1,000 a unit
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@itamworx.com. Tell them what format you need. It will help if you say what assistive technology you use.