EVOKE TECHNOLOGIES

Evoke Technologies Microsoft Copilot Implementation & Support Services

Evoke is a leading Microsoft Solution partner and Copilot solutions fit the unique needs of each business. Whether you are in government, finance, healthcare, retail, or any other industry, our team works closely to develop AI-powered applications that helps clients to innovate, compete, and succeed in the digital age.

Features

• Simplify business processes, enhance data analytics, integrate powerful AI capabilities
• Integrate Copilot development tools to improve code & reduce errors
• Use Copilot to ensure security, performance and speed up time-to-market
• Examine and interpret complex data
• Leverage natural language processing for data analysis
• Automating Routine Tasks, documentation/report generation, managing emails and managing timelines
• Improved Customer Service, providing 24x7 support through AI-Powered chatbots
• Analyse market trends, consumer behaviour, campaign performance and conversion rates
• Create bespoke applications that integrate with existing systems
• Improve workflows, and solve specific business challenges

Benefits

• Transform large amounts of data into actionable insights (Real-time analysis)
• Collaborative working environments by integrating multiple products/solutions with Copilot
• Offer personalised recommendations
• Enhance customer experience for improved customer satisfaction and loyalty.
• Copilot’s built-in security measures helps safeguard sensitive data
• Ensures compliance with regulatory standards
• Streamlined Development and Productivity

£190.00 to £1,200.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at abignall@evoketechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

888565038093028

Contact

Adrian Bignall
07760999268
abignall@evoketechnologies.com

Planning

• Planning service: Yes
• How the planning service works: Implementing Microsoft Copilot into your organisation's workflow requires careful planning, clear communication, and ongoing support to ensure its successful adoption.; ; • Evaluate Current Tools, Processes, Infrastructure and Define Goals; • Validate Requirements and compliance needs; • Licensing structure validation and Budget planning (M365 Copilot, Power Platform Copilot, D365 Copilot, Sales Copilot, Service Copilot, GitHub Copilot, Security Copilot and Bing Copilot); • Pilot programs, feedback collection and plan revisions; • Rollout plan, documentation, and training plans; • Support plan and knowledge aggregation; • Monitoring and evaluation planning
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft Copilot

Training

• Training service provided: Yes
• How the training service works: Evoke offer customised training programs to educate the team on Microsoft Copilot solutions and best practices. Our training sessions cover various topics, including configuration, and end-user training, to empower your team to effectively utilise Microsoft Copilot tools and maximise productivity. As part of any development / project delivery engagement Evoke would provide, guided hands-on configuration / development activities, individual and team-based mentoring/coaching and design and implementation reviews of developed features, including guidance for improvements.
• Training is tied to specific services: Yes
• Services the training service works with: Microsoft Copilot

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: • Download appropriate Copilots and validate licenses; • Configure permissions, users, data, topics, and data sources; • Integrate necessary systems and applications vis Graph APIs or third-party APIs and connectors; • Customise its features and functionalities according to your organisational needs; • Develop custom scripts or applications if needed, to extend Copilot's capabilities; • Set up specific workflows using the Power Automate platform to automate repetitive tasks; • Phased deployment of Microsoft Copilot, starting with a pilot group; • Monitor usage analytics from admin centre
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft Copilot

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Pre-Deployment Quality Assessment; • Establish Baseline Metrics - determine current productivity levels, error rates, and other relevant metrics; • Define Success Criteria - productivity improvements, reduction in manual errors, or enhancements in user satisfaction; • Infrastructure: Subscriptions, apps, infrastructure including network capacities and data security provisions; ; Implementation and Integration Checks; • Compatibility Testing - software, operating systems, and third-party applications; • Access Controls - authorised personnel, group, departments, data access etc.; • Data Security and Privacy - Data policies, Data protection regulations, Encryption, Data in transit and at rest; ; Operational Efficiency and Effectiveness; • User Adoption – employee / user interactions and gaps; • Functional Testing - Identify and fix issues on functional scenarios; • Performance Monitoring - Real-time analytics to track improvements or identify areas needing further optimisation; ; Performance Testing; • Load Testing; • Stress Testing; • Concurrency Testing; • Spike Testing; • Endurance Testing

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • Certified Ethical Hacker (CEH)
  • ISO/IEC 27001 Lead Auditor
  • ISO/IEC 27001 Lead Implementer

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Evoke ongoing support services provide continuous assistance and maintenance for your Microsoft Copilot solutions. We offer various support options, including troubleshooting, issue resolution, system updates, and performance monitoring, to ensure the long-term success and optimisation of your Microsoft Copilot environment.

Service scope

• Service constraints: While we strive to provide comprehensive services, there may be certain constraints or limitations based on factors such as resource availability, technology compatibility, and organisational policies. We work closely to identify and address any constraints to ensure the successful delivery of our services.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times would be agreed as part of a contract and would vary depending on the nature of the email/ticket. Response times can also be provided 24*7 if this was a requirement in contract.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Evoke offer different levels of support based on the complexity and criticality of your environment. Our support levels may include standard support for routine inquiries and issues, as well as support for urgent or high-priority issues requiring immediate attention.; ; - Core Hours Service Desk available in multiple configurations: 8x5 or 24x7; - Additional Support Hours available upon request; - 24x7 Phone On Call support for P1 Incidents; - Service Level Management ensuring adherence to agreed-upon service levels; - Provision of a technical account manager or support engineer to collaborate with the customer's service owner/manager for issue resolution and regular service level reviews

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: AMERICO-UAF
• ISO/IEC 27001 accreditation date: 19/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Evoke Technologies is a leading technology and consulting services provider, committed to integrating Environmental, Social, and Governance (ESG) principles into its operations, decision-making processes, and interactions with stakeholders.; ; Sustainable Practices: We are committed to minimizing our environmental footprint by adopting sustainable practices and promoting responsible resource management in all aspects of our operations.; ; Environmental Awareness: We will promote environmental awareness and encourage all our employees and stakeholders to adopt sustainable practices both at work and in their personal lives. We develop programs to harness employee enthusiasm in improving environmental performance.; ; ISO 14001: We are working towards obtaining a global certification to ISO 14001, in order to enhance environmental performance and demonstrate continual improvement.; Resource Efficiency: We will strive to reduce our consumption of natural resources including energy consumption and waste generation throughout our operations.; ; Renewable Energy: We will seek opportunities to adopt renewable energy sources and support initiatives aimed at mitigating climate change.; ; Net-Zero Emissions: We are firmly committed to achieving net-zero greenhouse gas emissions by 2050.; ; Climate Change: To combat climate change, our organization is actively reducing its carbon footprint through initiatives such as energy-efficient technologies, investments in renewable energy sources, and encouraging sustainable commuting options like telecommuting and public transportation. We are tracking our greenhouse gas emissions resulting from the Company’s energy usage, business travel and other relevant activities and are implementing a continual improvement program to reduce these emissions where possible.; ; LCA Integration for Sustainability: We integrate Life Cycle Assessment (LCA) into our operations to minimize environmental impact. This includes assessing the life cycle of our services, identifying areas for improvement, and implementing sustainable practices to reduce resource consumption.

  Equal opportunity

  Evoke Technologies is a leading technology and consulting services provider, committed to integrating Environmental, Social, and Governance (ESG) principles into its operations, decision-making processes, and interactions with stakeholders.; ; Human Rights: We respect and uphold human rights in all our social-related operations, advocating for the protection of basic human rights and actively working to prevent any violations.; ; Diversity and Inclusion: We will maintain a diverse and inclusive work environment that fosters equal opportunities, respects individual rights, and promotes employee well-being. We believe that a diverse workforce enriches our company culture and enhances our ability to innovate and excel. We do not tolerate any form of discrimination, harassment, or exploitation within our organization.; ; Responsible Labor Practices: We uphold responsible labour practices and adhere to fair employment standards. We ensure fair wages, reasonable working hours, and opportunities for career growth and development for all our employees.; ; Responsible Supply Chain: We will engage in responsible supply chain practices, collaborating with suppliers and partners who uphold similar values and principles. This includes ensuring that our suppliers also adhere to ethical labour practices and treat their employees with fairness and dignity.

  Wellbeing

  Evoke Technologies is a leading technology and consulting services provider, committed to integrating Environmental, Social, and Governance (ESG) principles into its operations, decision-making processes, and interactions with stakeholders.; ; Well-being and Safety: We value the well-being and safety of our employees, clients, and the communities in which we operate. We are committed to providing a safe and secure workplace where our employees can thrive.; ; Safe Work Environment: We are committed to creating a safe and healthy work environment for our employees, providing them with adequate training, resources, and support to ensure their physical and mental well-being. We also actively promote a healthy work-life balance to support their overall quality of life.; ; Community Development: We support initiatives that improve education, healthcare, sustainability, and social welfare, aiming for a better future in the communities we serve.

Pricing

• Price: £190.00 to £1,200.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at abignall@evoketechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.