Anaplan support services
Fidenda’s Anaplan support services provide governed, ongoing operational support and optimisation for existing Anaplan solutions.
Clients benefit from improved stability, reduced risk and sustained value from their Anaplan investment.
Features
- Ongoing operational support for existing Anaplan solutions
- Anaplan model maintenance, optimisation and quality assurance services
- Support for Anaplan integrations, rollovers, access and ALM
- Fidenda Pulse support services
- Embedded governance, assurance and performance monitoring
- Flexible, modular support packages aligned to client needs
- Delivery and support services aligned to public sector governance expectations
Benefits
- Improved stability, reliability and performance of Anaplan solutions
- Reduced operational risk through governed planning support
- Faster issue resolution and reduced reliance on internal specialists
- Continuous improvement of planning processes and user experience
- Sustained user adoption through training and Anaplan CoE enablement
- Greater value from existing Anaplan investment
- Increased confidence in planning and decision-making
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
8 8 8 8 1 7 0 3 3 7 7 8 7 3 4
Contact
FIDENDA LIMITED
Tristan Colgate
Telephone: 0870 760 2518
Email: accounts@fidenda.com
About your service
- Service categories
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Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- End user training coordination
- Other
Service scope
- Service constraints
- Not applicable.
User support
- Email or online ticketing support
- Yes
- Support response times
- We provide email response during working hours on working days in the UK. We aim to respond within one hour.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- No
- Web chat support
- No
- Support levels
- This is an ongoing Anaplan support service, providing operational support, optimisation and governance for existing Anaplan solutions. Support is delivered on a flexible, modular basis aligned to client needs.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- None
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £1,100.00 | |
| Solution architect | £1,250.00 | |
| Senior solution architect | £1,450.00 | |
| Lead solution architect | £1,750.00 | |
| Principal solution architect | £2,000.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £400.00 | |
| Data analyst | £800.00 | |
| Senior data analyst | £1,100.00 | |
| Principal data analyst | £1,750.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 8989f75e-2661-4a09-a067-bb0350bc362d
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 4c0d8ced-e20d-4c00-b8ec-d985bbccce4d
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
- Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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