ANALYTICS ENGINES LIMITED

Panoramic AI - Intelligent Search and Discovery

Utilises data enrichments, large-language models, data matching and knowledge graph technologies, to allow organisations to improve data quality, connect siloed datasets to surface relationships, search and interrogate the data in new ways, and gain enhanced insights across data estates. Provides no-code interfaces for query/analysis or APIs integrating with other software/services.

Features

• Automate extract, transform, load, (ETL), profiling, validation, and deduplication
• Graph, text, structured, unstructured, location, natural language processing analytics
• Automated knowledge/information graph creation (record linkage/linked data) and management
• Filter data by keyword, text semantics, location, time, connections
• Customisable rules for monitoring and automatic notifications
• Customisable UI for search, data upload/update, and rule/alert creation
• Machine/deep learning (NLP/LLM/Generative AI, semantic understanding) and Natural language search
• Connectors/integration with 3rd party data sources, Data warehouses, BI tools.
• Geographic mapping, trend analysis and data dashboarding for reporting
• Customisable fuzzy matching including phrases for copy paste detection

Benefits

• Integrated/connected data provides comprehensive organisation and single customer view
• Automation of data ingestion and preparation delivers time efficiencies
• Natural language and intuitive interfaces reduces training time/specialist knowledge
• Automatically highlights deeply hidden/obfuscated connections for enhanced insights
• Actionable insights into organisations, people, documents, and event relationships
• Continuous monitoring and automatic notifications mitigate risk
• Knowledge graphs used to visualise connections and investigate relationships
• Phrase/text matching to check for plagiarism/duplication or resubmissions
• Deduplicating legacy datasets drives efficiencies and improves data quality
• Entity/identity resolution providing single unified view of data

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@analyticsengines.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

888844648086156

Contact

Scott Fischaber
02890669022
tenders@analyticsengines.com

About the service

• Service categories:
  • Application Development and Deployment
    • AI platforms
      • AI software services
        • Computer Vision AI Software Services
        • Generative AI Software Services
        • Document AI Software Services
      • Search and knowledge discovery
        • Search and knowledge discovery
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Planned maintenance is typically scheduled during Analytics Engines support hours.
• System requirements: Debian, Ubuntu, or Red Hat OS operating systems

User support

• Email or online ticketing support: Yes
• Support response times: Standard SLA's; ; Within 8 business hours for critical tickets. Monday to Friday 9am - 5pm.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Critical Priority – Response within 8 business hours with initial analysis and resolution timeline.; High Priority – Response within 2 business days with investigation and resolution plan.; Medium Priority – Response within 5 business days with analysis and timeline.; Low Priority – Response time to be agreed with customer; ; All support is delivered remotely from our UK-based team of approximately 30 specialists, with on-site visits available upon request at additional cost.; ; Pricing: To be specified based on agreement; ; Technical Account Management: We can provide both a technical account manager & cloud support engineer
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User documentation is provided and remote onboarding sessions are held with the buyer's team. Onsite training can be provided for additional cost upon request.
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: WCAG 2.2 A
• End-of-contract data extraction: The source data and the results of the Panoramic AI Intelligent Search and Discovery analytic models can be downloaded in CSV format at any time during the contract.
• End-of-contract process: At the end of the contract, the buyer should either renew their license with Analytics Engines or they should terminate usage of the service and export any data that they want from the system.; In the case of deployment within the buyers systems, they should remove the service and provide Analytics Engines with confirmation that the service has been removed.; Where Analytics Engines hosts the service, we will shutdown the service and delete the data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: A service interface is provided to self-manage users and roles.
• Accessibility standards: None or don’t know
• Description of accessibility: The keyboard focus indicator is visible. When any component receives focus, it does not initiate change of context. The pages are titled. The purpose of links can be determined from their text. Headings describe their purpose. Changing the setting of any user interface component does not automatically cause a change of context.
• Accessibility testing: None
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Panoramic AI Intelligent Search and Discovery provides REST APIs for front-end applications which can be accessed by the user if desired to replicate any features of the application, including any setup and changes which can be made.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Panoramic AI Intelligent Search and Discovery can be customised for users by adding their own data into the system and defining how this data should be cleansed, enriched, linked/matched with other data in the system. Users can have their own searches/queries on the system and custom rule-based alerts can be generated.

Scaling

• Independence of resources: Panoramic AI Intelligent Search and Discovery is scoped to user requirements and can be setup to automatically scale if required. Each customer has their own deployment of Panoramic AI Intelligent Search and Discovery. Limits can be placed on users queries and operations to ensure other users are not affected.

Analytics

• Service usage metrics: Yes
• Metrics types: Data can be stored on access to the APIs and status of various tasks provided within the service for administrative and security reasons. The data can be provided as logs, feed to upstream systems, or aggregated for analysis within dashboards.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Panoramic AI Intelligent Search and Discovery provides functionality for users to download data and results of processing, queries and searches in CSV format.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: High-Availability can be provided for additional cost based on customers specific application demands, but target availability better than 95% is expected.; In the event of a business critical fault within Panoramic AI Intelligent Search and Discovery, Analytics Engines will provide a response from front line support within 8 business hours (Normal response time is 1 hour) outlining resolution steps.; Events are expected to be resolved within 2 business days of resolution plan providing at least a workaround to downgrade the criticality.; This SLA covers the Panoramic AI Intelligent Search and Discovery software solution. This SLA does not cover services provided by the customer that Panoramic AI Intelligent Search and Discovery utilises (e.g. Cloud/Server infrastructure, API availability, Data Changes, DB access, etc.). This SLA does not cover Incidents caused by User’s negligence, abuse, misapplication or use of the Panoramic AI Intelligent Search and Discovery service other than as specified in the Panoramic AI Intelligent Search and Discovery Service Description or other causes beyond the control of Panoramic AI Intelligent Search and Discovery.
• Approach to resilience: Once on-boarded, Panoramic AI Intelligent Search and Discovery installation and configuration is completely automated. In the event of a catastrophic system failure the complete system can retargeted to a new environment (Cloud, virtual machines, etc) and be redeployed. This process typically takes 2 hours to complete at which point backup data can begin to be loaded.; The Panoramic AI Intelligent Search and Discovery database is separated from the application which allows normal IT management including backup/restore following the business unit policies for the configuration of Panoramic AI Intelligent Search and Discovery. In the event of a backup recovery being required the backup data is used to re-populate Panoramic AI Intelligent Search and Discovery to the previous backup snapshot.
• Outage reporting: Panoramic AI Intelligent Search and Discovery includes a monitoring component. The monitoring component can provide a dashboard or API that users can log into to see reports and charts regarding service availability and any outages. Email alerts can be configured.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces require authentication in the form of either username/password or public key authentication; management users are assigned a specific role which enables interaction with these interfaces.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Analytics Engines have a policy manual in place which demonstrates how the company meets the requirements of the Information Security Management System – ISO 27001. It includes the policy, responsibilities, and acts as a signpost to related system documentation.; ; Policy and Procedure Documents; Policy and Procedure Documents have been prepared to cover situations where their absence could lead to deviations from the company’s Information Security objectives and would introduce or elevate Information Security risks to unacceptable levels.; ; Internal Management; Analytics Engines has an ISMS coordinator who is responsible for the day-to-day tasks of ISO 27001. Ultimate responsibility of the system lies with the ISMS owner who reports to the Directors of the company. We have assigned IT team members who deal with technical tasks on a daily basis.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Service components are versioned and kept under source control in private software repositories. A staging/pre-production system is maintained which is updated with the most recent build each night. All code changes are reviewed for functionality and security before being released to staging. Any changes to production service components are subject to buyer user review and functional regression testing on this staging system prior to release to production
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management patching follows ISO 27001 processes. Potential threats to the Panoramic AI Intelligent Search and Discovery service are identified through a variety of means: including regular Penetration Testing, subscription to industry standard threat information system vulnerability listings, and regular OS and software level release information.; Our aim is to patch critical vulnerabilities within 14 days, ideally within 7 days.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The service collects relevant accounting and audit information. Administrators can examine the audit information and in the case of finding any suspicious activity request support from Analytics Engines for further investigations.; Specific triggers and alerts can be defined in collaboration with the buyer.; Where possible the system will be locked down while analysis of compromises takes place before being restored - where possible from a backup prior to any compromise.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Incident management events are captured following an ISO27001 policy. Users (internal, external) have a specified contact for incident management reports.; Once an incident is raised, an investigation is started to look into an event; determine scope and scale of the incident; and devise response timelines and strategy. Once an investigation is concluded a report is generated which can be provided to the user.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Intertek
• ISO/IEC 27001 accreditation date: Thursday 28 March 2024
• What the ISO/IEC 27001 doesn’t cover: Our management system covers all parts of the service.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@analyticsengines.com. Tell them what format you need. It will help if you say what assistive technology you use.