ROL SOLUTIONS LTD
GovMetric Professional & Support Services
GovMetric provides professional and support services to help public-sector organisations maximise their investment in our software products. These services complement our cloud software offerings and may be used during onboarding, operation, optimisation or offboarding. Services can include configuration support, integration assistance, bespoke development, and training and advisory services.
Features
- Configuration and localisation support aligned to organisational requirements
- Integration assistance with third-party systems
- Bespoke development to extend or adapt GovMetric software functionality
- Technical advisory support for complex or regulated service environments
- Implementation support to accelerate onboarding and successful go-live
- Training sessions for administrators, users and specialist teams
- Service change support following policy, process or regulatory updates
- Data setup, validation and migration support where required
- Solution design support aligned to existing organisational workflows
- Documentation and knowledge transfer to support long-term service ownership
Benefits
- Accelerates successful implementation of GovMetric software solutions
- Reduces risk when configuring services for regulated environments
- Helps maximise return on investment from GovMetric software
- Extends integration with existing organisational systems and workflows
- Increases user confidence through targeted training and guidance
- Supports faster adaptation to policy or regulatory change
- Extends product value through controlled, agreed bespoke enhancements
- Improves service quality through expert design and configuration support
- Reduces dependency on internal technical or specialist resources
- Provides flexible access to public-sector software expertise when required
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at nic.streatfeild@govmetric.com.
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Framework
G-Cloud 15
Service ID
8 8 9 1 1 7 4 3 8 7 4 1 6 2 9
Contact
ROL SOLUTIONS LTD
Nic Streatfeild
Telephone: 07973 730 005
Email: nic.streatfeild@govmetric.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
Service scope
- Service constraints
- Services are delivered remotely as standard. On-site delivery may be available by prior agreement. All work is scoped and agreed in advance and is subject to resource availability. This service is intended to complement GovMetric cloud software products and does not replace standard product support. Bespoke development is limited to agreed extensions or adaptations and does not include delivery of standalone software products. Timescales and deliverables depend on the agreed scope and customer dependencies, including availability of information, access to systems and third-party suppliers.
User support
- Email or online ticketing support
- Yes
- Support response times
- Within 24 hours, Monday to Friday
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Professional and support services are packaged based on the nature, complexity and duration of the work required. A package of work will typically comprise a combination of roles, ensuring work is delivered efficiently and effectively. The total cost of an engagement is calculated by applying the relevant role rates to the estimated effort for each role. For some services, such as bespoke development or complex integrations, an ongoing support and maintenance arrangement may be required. This will be defined at call-off. Costs are charged annually and are typically equivalent to 50–75% of the original time-and-materials delivery effort, depending on the nature of the work.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,125.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £1,125.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £725.00 | |
| Senior business analyst | £825.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £925.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Product manager | £975.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test engineer | £725.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £825.00 | |
| Senior developer | £925.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Accessibility specialist | £925.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content designer | £725.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation
- ISO/IEC 27001 accreditation date
- Wednesday 30 October 2024
- What the ISO/IEC 27001 doesn’t cover
- N/a
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 0f9461e7-0792-41f6-93f7-d6841c8806ae
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 6a5a9c16-8d39-40ac-84ea-f8c52861ee25
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at nic.streatfeild@govmetric.com.
Tell them what format you need. It will help if you say what assistive technology you use.