HYDE PARK SOLUTIONS LIMITED

Oracle Aconex - Construction Projects Controls

Owners and delivery teams trust Oracle Aconex for visibility, control, reduced risk, and connected teams. Drive efficiency in design and construction coordination, project controls and cost management, document management, and field management. Get fast time to value with construction management software that is easy to use and deploys in days.

Features

• Single source of truth for communications, documents, processes, and models
• Manage millions of documents and models without limits on data
• Strict versioning ensuring everyone working off the latest documents
• Cost management and contract control across the entire supply chain
• Configurable platform - enable specific processes
• Common data environment (CDE) connects all project and model information
• Custom workflows to automate review and approval cycles, reducing complexity
• Work-packaging to track and control processes, from design to completion
• Mail-routing automates and standardises business processes, ensuring best practice
• Automate and standardise any inspection process for field use

Benefits

• Save up to 50 percent on document processing times
• Gain visibility of project performance across cost and schedule
• Control, insights, effortless handover, and fast ROI
• Process management across the entire lifecycle
• Connected project team enhances collaboration
• Single source of truth improves data management, reduces errors
• Data-driven intelligence fuels continuous improvement
• Secure and compliant, meeting the highest international security standards
• Neutral - all organisations are equal
• Built on open BIM standards for data interoperability

£34.50 a user a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@hydeparksolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

889270907264707

Contact

Hyde Park Solutions Sales Team
0203 174 0070
sales@hydeparksolutions.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Periodic maintenance windows typically occur during weekends are published in advance
• System requirements: No specific system requirements, the product is browser based

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Answers based on Oracle Support. This will be dependent upon the 'Severity' of any issue raised. Oracle will use reasonable efforts to respond to Severity 1 service requests within fifteen (15) minutes. Oracle will work 24x7 until the Severity 1 service request is resolved, a reasonable work-around is put in place, or as long as useful progress can be made.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via the Cloud Customer Support Portal
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Oracle support included in subscription. Additional support is available from Hyde Park Solutions via G-Cloud Cloud Support offerings.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Oracle training videos available via the Oracle website and inside the tool.; HPS can provide onsite training, online training or user documentation as an additional service via G-Cloud Support offerings.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: For a period of 60 days upon termination of the Oracle Cloud Services, Oracle will make available via secure protocols, your Content residing in the production Cloud Services environment, or keep the service system accessible, for the purpose of data retrieval by You.; Typically this will be of the form of a Database extract.
• End-of-contract process: If data is required in additional formats or reports then this will require additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The native mobile applications are designed for field users to view, update, and collaborate on projects.; ; They are designed to be intuitive and easy to use for simple status update tasks or project collaboration. They do not feature the full capability and functions of the full browser based solutions.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Standards based SOAP or REST Web Services are available.; Nearly all application data and functionality is exposed through these Web Services.; ; Full documentation is available that lists all exposed data elements, business objects and operations.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Oracle is committed to building standards-based products to help customers reduce complexity and get the most out of existing technology investments, and this commitment extends to our approach to accessibility. Oracle uses industry-standard technologies such as HTML, JavaScript and Java to render most user interfaces, and we follow internationally-recognized accessibility standards allowing support for a broad range of assistive technology (AT) such as screen readers, screen magnifiers, and voice recognition.
• API: Yes
• What users can and can't do using the API: The API is accessed through exposed Web Service End-Points.; ; Nearly all application data and functionality is exposed through these Web Services.; ; Full documentation is available that lists all exposed data elements, business objects and operations.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: The solution is provided on fully scalable platform and infrastructure. The deployment is sized and architected such that the system will provide a responsive end user experience to all of the proposed users of the system.; ; The infrastructure includes network load balancers and clustered application/data tiers and Oracle Oracle monitors the performance and availability of Services environments through various toolsets. Monitoring information is used to tune the Services environment and improve Cloud Services performances through maintenance activities.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Oracle Corporation UK Limited

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Exporting from the applications is standard capability and formats available include Excel/CSV and XML.; Also standard reporting capability provides multiple formats of output including: Excel, PDF, RTF, PowerPoint
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability and RPO/RTO Metrics are available through the Primavera Service Descriptions:; https://www.oracle.com/assets/cegbu-service-descriptions-1840505.pdf
• Approach to resilience: Oracle Cloud Services are deployed in resilient computing facilities with resilient infrastructure, redundant network connections, and power at each hosting facility.
• Outage reporting: Any outages are initially reported to your designated contacts via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: For service components managed by Oracle, Oracle’s access to Your Content is restricted to authorized staff on a need to know basis.; ; Oracle uses the principle of "Least privilege" in which user permissions and system functionality are carefully evaluated and access is restricted to the resources required for users or systems to perform their duties.; ; Oracle Cloud operations teams access Services environments through a DMZ environment inside a dedicated extranet isolated from Oracle's internal corporate networks. Only approved operations and support engineers with a valid account can access a customer environment using multi-factor authentication through a virtual private network (VPN).
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 23/03/2020
• What the ISO/IEC 27001 doesn’t cover: Certification covers all aspects of the HPS operations, in all office locations
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: SSAE16 SOC 3 Type I/II

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Oracle Security Organization Policy and the Oracle Information Security Policy. The Chief Corporate Architect, who reports directly to the CTO, manages the functional departments directly responsible for identifying and implementing security controls at Oracle . The Global Information Security, Global Product Security, Global Physical Security, and Oracle Security Architecture organizations comprise Oracle Corporate Security, which provides independent security policy, guidance and compliance oversight to Oracle worldwide.; The Oracle Security Oversight Committee (OSOC) oversees the implementation of Oracle-wide security programs, including security; policies and data privacy standards. The OSOC is chaired by Oracle’s; CEO, General Counsel and Chief Corporate Architect.
• Information security policies and processes: Oracle has adopted security controls and practices for Oracle Cloud Services that are designed to protect the confidentiality, integrity, and availability of Your Content that is hosted by Oracle in Your Oracle Cloud Services environment and to protect Your content from any unauthorized processing activities such as loss or unlawful destruction of data. Oracle continually works to strengthen and improve those security controls and practices.; Oracle Cloud Services operates under practices which are aligned with the ISO/IEC 27002 Code of Practice for information security controls, from which a comprehensive set of controls are selected.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Oracle Cloud Operations performs changes to cloud hardware infrastructure, operating software, product software, and supporting application software that is provided by Oracle to maintain operational stability, availability, security, performance, and currency of the Services. Oracle follows formal change management procedures to review, test, and approve changes prior to application in the production service.; ; The Oracle Cloud quality assurance process includes security-specific test plans. These test plans include the review of data visibility, access control, password control, administrative privileges, end-user role privileges, and data access rules. Security-specific testing focuses on operation and processing according to the Oracle Cloud design and specifications.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability assessment tools are used to identify security threats and vulnerabilities in the Cloud Services and Services environments. Formal procedures are in place to assess, validate, prioritize, and remediate identified issues. Oracle subscribes to vulnerability notification systems to stay apprised of security incidents, advisories, and other related information. Oracle acts on the notification of a threat or risk once it has confirmed that, both, a valid risk exists and that the recommended changes are applicable to Services environments.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Oracle evaluates incidents that create suspicions of unauthorized access to or handling of customer data whether the data is held on Oracle hardware assets or on the personal hardware assets of Oracle employees and contingent workers. When Oracle's GIS organization is informed of such incidents, it defines escalation paths and response teams to address those incidents. GIS will work with the Customer, internal LoBs, the appropriate technical teams, and law enforcement where necessary to respond to the incident. The goal will be to restore confidentiality, integrity, and availability of the Customer's environment, and to establish root causes and remediation steps.
• Incident management type: Supplier-defined controls
• Incident management approach: Oracle employees are required report suspected incidents in accordance with the Oracle Information Security Incident Reporting and Response Policy.; ; Every Cloud Service user is responsible for reporting information security issues. Customers can formally report security concerns according to the terms specified in the ordering document and according to the following information:; ; Reporting security vulnerabilities - An Oracle Cloud Services customer can use the Cloud Customer Support Portal; ; Report privacy concerns to Oracle’s Privacy office at privacy_ww@oracle.com; Incident reports and updates will be provided to the designated customer contacts.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  HPS acknowledge that we have a responsibility to maintain the earth’s finely balanced ecosystem and, where possible, help to repair it. HPS plan to become Net Zero by 2050, and we have made great strides towards this, e.g. our administration centre has ~18 kW of solar power, a 23Kw battery, and is almost Net Zero. Furthermore, we even design and implement Oracle Primavera solutions to help clients maximise the use of clean renewable power. ; Climate change is at the forefront of HPS’s considerations, with actions and processes in place to minimise and offset any environmental impact. ; Where possible, staff work remotely, minimising travel whilst promoting a healthy work-life balance (supporting staff wellbeing). Where travel to client sites/offices is required, we promote the use of public transport to reduce greenhouse gas emissions caused by private travel. If neither of these actions are available, we encourage car sharing between staff, and 35% of our UK workforce currently use EV’s with home charging. ; We select ecologically aware hotels and transport that utilises renewable energies/products. We promote the use of glass or multiple use drink containers. We only order necessary equipment, facilities, and food, avoiding excess. The health of our staff, our customers’ budget and policies, and our mutual goals ensure we provide sufficient facilities and reduce waste.; Please note that the contractual commitment detailed below cannot be used concurrently with the other HPS SV commitments – clients must select their preferred SV matric.; Commitment: for each contract called off under G-Cloud 14, we commit to producing a bespoke service specific carbon monitoring plan, so our clients understand the scope 3 impact of buying the service. ; Commitment: For any GC14 contract above £500,000 HPS will fully offset the service’s emission via a certified carbon offset schemes – reporting this to the call-off customer annually.

  Covid-19 recovery

  COVID-19 has had a lasting impact on businesses, their processes, people, and the technology that supports their activities. We operate within the founding principles of the Good Work plan, which are embedded in our company’s ethos. HPS have also worked with our clients to develop and make changes to existing services to cater for the post-covid world.; COVID-19 created a need for significantly higher levels of remote working so many of our customers struggled to access their solutions remotely. HPS subsequently helped these organisations move their on-premises solutions to cloud-based environments, mitigating the IT bottlenecks that legacy environments pose. By moving to cloud-based solutions, we helped our clients ensure access for all staff, whether on-site, in office, or working from home. ; HPS also recognises both the physical and mental health impacts that the COVID-19 pandemic had on people, so we have a trained Mental Health First Aider within the organisation and active private healthcare for all employees and their families.; During and post Covid, we recognised that other organisations offering services that complimented HPS began to struggle given the economic landscape. As such, we developed partnerships and formed agreements with a number of these organisations where we would bid together for work, and similarly identify and support opportunities for one another. Following the successes of this program, we are launching a more formally structured partner programme to encourage the development of other professionals within different regions.; Our commitment to improving the post-covid landscape is core to our company principles and will continue to be so during G-Cloud awarded projects. ; Commitment: For any GC14 contract above £500,000 HPS, we will offer a fully paid, six-month assignment for a previously unemployed person who desires a career in tech.

  Tackling economic inequality

  HPS implement several initiatives intended to tackle economic inequality. We offer staff training in Oracle guided learning paths, in addition to sales- and support-specific training. Each G-Cloud call-off customer will receive a bi-annual report detailing the number of staff hours’ training received. We commit that the average number of reported staff training hours will be a minimum of 8 hours per person per year.; HPS will also tackle economic inequality by supporting smaller businesses. HPS provide SMEs with IT knowledge and cloud solutions that are affordable, offer structured payment plans free tutorials, presentations, and discounted online training courses to support this market segment. While their core skills might have differed, these new companies all wished to revolutionise their industry, implement flexible technology, use innovative payment processes, and work from home, supporting other members of their community and family. ; We recognise that our industries/communities need organisations like HPS to develop opportunities in certain regions. As a continued commitment to creating these opportunities for both organisations and individuals to grow, we are happy to offer entrepreneurship presentations/discussions within the communities local to our client projects. We hope that these sessions will inspire new generations of entrepreneurs with a commitment to developing opportunities for those that need it most. ; Commitment: For any GC14 call-off customer, we will work with their team to identify a minimum of two non-profit companies (NfPC) close to their location and, will offer a minimum of two hours’ entrepreneurial support to each of those NfPC every six months. We will report on the success of this programme to the client.; Commitment: We commit that the average number of reported staff training hours will be a minimum of 8 hours per person per year. Reporting on this to each call-off customer annually.

  Equal opportunity

  Our workforce is comprised of a diverse background of individuals from nations around the world, working collaboratively to deliver projects across the globe. We currently have team members based in the UK, mainland Europe, India, and in the US, and we are in process of opening a new office in Australia/New Zealand. As part of this expansion, we are advertising roles in media that have a high proportion of indigenous population in their readership.; HPS’s Subject Matter Experts have a metric within their objectives to develop and share knowledge and this process is backed up and supported by our systems and tools. We are regular contributors to LinkedIn articles, are a corporate member of the APM, and we actively encourage staff become individual members. We are the largest sponsor of the APM as our way of giving back to the community from within which we work. We have run free webinar sessions for developing countries to support their growth and development and we are currently in the process of developing a partner programme to encourage the development of other professionals within different regions. ; Commitment: For any GC14 call-off customer, we commit that, by using the Oracle software suite, we will follow the Web Content Accessibility Guidelines (WCAG). This helps us ensure that the content and functionality built within the product is accessible for all. This includes support for those with visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

  Wellbeing

  Our people are our biggest resource, and, as such, we prioritise their mental and physical wellbeing. HPS encourage our teams to work flexible hours to ensure they maintain a balance between work and home and have the opportunity to partake in regular exercise outdoors. As a team, we meet virtually every Tuesday to share and update each other on our work and social activities. We actively encourage personal development and, as part of our ISO9001, we track this through our annual performance appraisal process.; Furthermore, we have a trained Mental Health First Aider within the organisation and have active private healthcare for all employees and their families. Our healthcare provider offers incentives for maintaining healthy habits, which the organisation also incentivises through subsidised payment and other rewards. ; Communication is a big factor in successful project delivery and is a key component in empowering both ours and our clients’ staff. The HPS communication model encourages an open dialogue between our staff and clients to ensure a workspace for collaboration. Enabling a collaborative workspace allows all suggestions and concerns to be considered before and during an implementation project and gives staff a platform to voice their thoughts, in alignment with the Good Work Plan. ; Commitment: On securing our first contract under GC14, we will become signatories of the Mental Health at Work Commitment and will embed its six standards into our ways of working, several of which are already included within our existing ethos. In line with Standard Six (increasing transparency and accountability through internal and external reporting), we will report on the impact of doing so to our first call-off customers within six months of signing the contract.

Pricing

• Price: £34.50 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@hydeparksolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.