Vena for Budgeting, Planning and Forecasting
Vena software, maintenance and services
Features
- Planning, Budgeting, Forecasting, Consolidation with Vena
Benefits
- Eliminates the proliferation of spreadsheets
- Reduce time on decision making analysis
Pricing
£20,000 an instance a year
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at andy.richardson@influentialsoftware.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 13
Service ID
8 8 9 6 3 0 5 3 4 2 4 1 5 4 5
Contact
Influential Software
Andy Richardson
Telephone: 02078621122
Email: andy.richardson@influentialsoftware.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No
- System requirements
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Maximum first response of 1 business day
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Standard Support Plan
Every customer has access to our Standard Support Plan for online and telephone support, including:
• 24/7 application monitoring
• Help desk phone and email support from 9:00 AM EST - 8:00 PM EST
• Unlimited case submissions
• Up to 3 Manager or Administrator users to contact Vena support
• Maximum first response time of 1 business day
• Access to the Vena Customer Portal, online videos, FAQs, user guides, and a community help forum in our knowledge base
• A dedicated customer success manager to help recommend products, services, and processes to help you get the most out of Vena
Extended Support Plan
For after-hours support and accelerated response times, our
Extended Support Plan combines all the services of our Standard Support Plan with:
• 24/5 Help Desk with on-call telephone support
• Maximum first response time of 2 hours for Severity A issues
• Up to 5 Manager or Administrator users to contact Vena support - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Training is provided as well as a range of consulting services to assist with implementation and data import etc.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- N/A
- End-of-contract process
- Contracts are normally renewed on the contract anniversary. If a customer wishes to terminate the contract, all customer data is permanently deleted
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Same functionality
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- This is a question for the ultimate supplier of the software - Vena
Analytics
- Service usage metrics
- Yes
- Metrics types
- This is a question for the ultimate supplier of the software - Vena
- Reporting types
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Vena Solutions
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Other
- Other data at rest protection approach
- This is a question for the ultimate supplier of the software - Vena
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- N/A
- Data export formats
- Other
- Other data export formats
- N/A
- Data import formats
- Other
- Other data import formats
- Vena connects to any data source supporting multiple data formats.
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- This is a question for the ultimate supplier of the software - Vena
- Data protection within supplier network
- Other
- Other protection within supplier network
- This is a question for the ultimate supplier of the software - Vena
Availability and resilience
- Guaranteed availability
- This is a question for the ultimate supplier of the software - Vena
- Approach to resilience
- This is a question for the ultimate supplier of the software - Vena
- Outage reporting
- This is a question for the ultimate supplier of the software - Vena
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Other
- Other user authentication
- This is a question for the ultimate supplier of the software - Vena
- Access restrictions in management interfaces and support channels
- This is a question for the ultimate supplier of the software - Vena
- Access restriction testing frequency
- Less than once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- This is a question for the ultimate supplier of the software - Vena
- Information security policies and processes
- This is a question for the ultimate supplier of the software - Vena
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- This is a question for the ultimate supplier of the software - Vena
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- This is a question for the ultimate supplier of the software - Vena
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- This is a question for the ultimate supplier of the software - Vena
- Incident management type
- Undisclosed
- Incident management approach
- This is a question for the ultimate supplier of the software - Vena
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Covid-19 recovery
-
Covid-19 recovery
By enabling very rapid and agile financial re-planning, Vena helps public sector organisations respond more quickly to changes in their business environment which are happening as we come out of Covid. This helps organisations become more responsive to emerging opportunities.
Pricing
- Price
- £20,000 an instance a year
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at andy.richardson@influentialsoftware.com.
Tell them what format you need. It will help if you say what assistive technology you use.