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CLOUD NATIVE LTD

Solutions Management

The ongoing management of system software based platforms. Cloud Native specialists can provide on-going system management, patching and monitoring support for the entire range of Oracle, Redhat and Microsoft platforms from complex multi node clusters to light weight 'micro'/course grained service style deployments. Covering Production and Development environments

Features

  • Databases Oracle or Micorsoft SQLServer
  • Middleware Components using Weblogic, Tomcat
  • IDAMs using Oracle or opensource (e.g. Shibboleth) as required
  • Application support for APEX, Forms and Reports, JAVA as required
  • Business intelligence (OBIEE, BIP, Discoverer) as required
  • Linux and Windows Operating Systems
  • Production and Development environments
  • In Service Management, Service Desk, ITIL support
  • Routine Patching, DevOps, CI/CD
  • Backup and Recovery

Benefits

  • Mixed Vendor Support
  • Highly experienced specialists
  • Understanding Oracle licencing models and the costs involved
  • A proven track record of delivery
  • Fully monitored systems reducing risk of downtime
  • Regular patching reducing security risks
  • Reduced recovery times in the event of a disaster
  • Automation

Pricing

£400 to £1,600 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at DigitalMarketPlace@cloudnative.ltd. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 9 0 0 4 2 9 4 4 7 0 2 8 3 4

Contact

CLOUD NATIVE LTD G-Cloud and Digital Outcomes Enquiries Team
Telephone: 08445885265
Email: DigitalMarketPlace@cloudnative.ltd

Planning

Planning service
Yes
How the planning service works
Cloud Native provides experienced technical specialists who will support the buyer in planning the implementation of this service. Our specialists are well versed in the activities and processes required to ensure that change is controlled and successful..
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Cloud Native specialists will provide mentoring as part of the service delivery. They can provide other training services as agreed with the buyer as part of the service delivery.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our specialists are highly experienced at migrating platforms. Whether from one version of the Oracle database to a newer version or migration to and from other third party databases.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Cloud Native technical specialists will assist the buyer in setting the required performance standards and quality assurance measurements required for this service. Our specialists can then also assist the buyer in the assessment of this service to ensure it is delivered to their satisfaction.

For example, review of third party architectures and designs.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide a range of managed service support capabilities for our clients. This includes first line user support through to third and fourth line technical support of applications and infrastructure on both public, private and Hybrid clouds.

Service scope

Service constraints
Buyer may have to supply hardware and/or software appropriate to the security classification of task.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard hours weekdays only
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
MS Teams
Web chat accessibility testing
We have not done any testing but Microsoft provides reports on their products here: https://www.microsoft.com/en-us/trust-center/compliance/accessibility
Support levels
First, second and third line support covering both infrastructure and applications. Support Levels are tailored to the client requirements to maximise benefit and minimise costs. A lead consultant is assigned to all engagements who will have over sight of the team/services with a strong technical and management background.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery

Fighting climate change

Embracing Electric Vehicles (EVs) for Travel Championing electric vehicles (EVs) for travel sets us on a path towards achieving carbon negativity. This dedication not only addresses climate change but also enhances societal wellbeing by curbing harmful emissions and pollution. Carbon Reduction - Significant Investments in Solar and Battery Technology Significant investments in solar and battery technology further propel us towards a sustainable future. By harnessing renewable energy sources and advancing battery technology, we can reduce our carbon footprint and create a cleaner environment.

Covid-19 recovery

Optimising Post-COVID-19 Ways of Working Optimising our post-COVID-19 ways of working presents an opportunity to further mitigate climate change while boosting overall wellbeing. Embracing remote work and flexible schedules reduces commuting emissions and stress, contributing to cleaner air and improved mental health.

Pricing

Price
£400 to £1,600 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at DigitalMarketPlace@cloudnative.ltd. Tell them what format you need. It will help if you say what assistive technology you use.