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SmartTasking.com

Discovery as-a-Service

SmartTasking's Discovery as-a-Service bakes in collaboration, a flexible tool set and skilled expertise to explore the problem space for the development of products or services.

Features

  • Leadership & strategy for innovation & business transformation
  • Mobilise client and smart/tasking teams to ready everyone for delivery
  • Confirm goals and outcomes, making each discovery highly effective
  • Evidence the problems by interviews, reviewing documentation, analysing data
  • Confirm the benefit of solving the problem
  • Test existing thinking, confirm assumptions and validate the problem
  • Innovate and consider new approaches, identify improvements. Gain stakeholder validation.
  • Confirm and consider options then make recommendations
  • Distill findings and evidence enabling decisions regarding next steps (Alpha)
  • Outline future objectives and indicative costs with risks, benefits etc.

Benefits

  • Smart delivery of business & technology outcomes, at pace
  • Utilisation of breed of tools and fail fast principle prototyping
  • Experience and knowledge transfer
  • Problem driven delivery derives more impactful solutions
  • Consultative approach creating adherence to goals
  • Adhesion to Client values results in a strong cultural fit
  • Continuous learning and improvement of processes
  • Incremental and iterative delivery that reduces and manages risk
  • Agile delivery that ensures user driven outcomes
  • Visual communication of ideas to make findings easy to understand

Pricing

£600 to £2,500 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalgov@smarttasking.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 9 0 1 9 5 3 6 3 4 6 8 6 2 1

Contact

SmartTasking.com Niall Anderson
Telephone: 07977 038858
Email: digitalgov@smarttasking.com

Planning

Planning service
Yes
How the planning service works
We enable, create insights and commit to outcomes. The Discovery as-a-Service capability bakes in collaboration, a flexible toolset and expertise to explore the problem space for the development of products or services:

a) to validate ‘the problem we are trying to solve’
b) break down and test assumptions
c) ensure the discovery scope is articulating a problem, and is not a solution, or a solution looking for a problem

The outcome of discovery provides the evidence and detail to backup the decision to move to Alpha and develop a service or product further. This could also include a recommendation not to proceed. The smart/tasking team is structured to ensure the highest degrees of success and could include Data Scientists, Project Managers, DevOps specialists etc.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
A range of training & learning services are available, including leadership, Agile delivery methods, innovation, working practices, digital skills .
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
SmartTasking Innovation helps organisations bring pace delivery and increase the impact of business & technology outcomes. The advantage we bring is to harness our experience, expertise, tools & approaches to rapidly deliver digital transformation.
For us, the critical success factors for adopting innovation are to ‘learn by doing’ and develop thinking and practice incrementally. Our approach is to establish the problems you want to solve through this change, coach your teams to understand our practices and agree pilot activities to test & provide feedback to inform the next iteration of transformation.
We use our enabling services, ways of working and community of experts to tailor the approach to your business needs and cultural fit. We will help you harness existing data and develop metrics & insights to provide real time decision making.
We will support you throughout the transition to innovation-led delivery including working closely with your staff and teams involved. This approach will ensure your organisation gains maximum benefit from this business transformation.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Agile delivery practices are used to closely control the delivery. Assigned product owners lead the requirements by agreeing the criteria for success. Sprint based delivery helps to control the risks and deliver business value early. Sprints also provide an opportunity for the product owner to steer, pivot or stop the delivery.
In adopting agile delivery methods, a range of quality management practices ensure that products & outcomes are delivered to defined and agrees standards. Products developed using agile techniques are create incrementally, so quality and performance are continuously evaluated during each iteration.
Another important practice is the sprint and final delivery retrospective meetings, where 360 degree feedback provides feedback and information to inform performance and continuous improvement.
In addition, metrics tracking key delivery data provide insights for exception reporting and performance management.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
The only service constraint is that support is only available remotely

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Most of the services we offer may benefit from ad-hoc support and advice, the price of which would be agreed within any statement of works. These services can be costed either as a Call Off service or as a Pay As You Go service. Our preference is always to deliver maximum value to our clients, therefore, Call Off services are always recommended in the first instance.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality

Fighting climate change

Process:

As a business we operate a 4-year IT refresh programme, and currently have a number of laptops and PC Monitors that we can make immediately available to a local charities. We have already reached out to South West Surrey Domestic Abuse Service https://www.swsda.org.uk/ to enquire about how we can assist via the Donation of ICT equipment.

Future Charity Engagement:

To enable our ICT equipment to be donated to local charities, we have engaged with our IT Service Delivery provider and set a target date of 31st December 2023 to get all ICT equipment over 4 years old into a state where it may be donated to our local center.

Tackling economic inequality

Process:

As a business we operate a 4-year IT refresh programme, and currently have a number of laptops and PC Monitors that we can make immediately available to a local charities. We have already reached out to South West Surrey Domestic Abuse Service https://www.swsda.org.uk/ to enquire about how we can assist via the Donation of ICT equipment.

Future Charity Engagement:

To enable our ICT equipment to be donated to local charities, we have engaged with our IT Service Delivery provider and set a target date of 31st December 2023 to get all ICT equipment over 4 years old into a state where it may be donated to our local center.

Pricing

Price
£600 to £2,500 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalgov@smarttasking.com. Tell them what format you need. It will help if you say what assistive technology you use.