FIRST ADVANTAGE EUROPE LTD

Pre-Employment Screening copy

First Advantage Background Screening is a secure, cloud-based service that enables organisations to verify identity, right to work, criminal records, employment, education and financial history. It supports compliant, efficient hiring through automated workflows, integrations and global coverage, helping employers reduce risk and improve recruitment outcomes.

Features

• Comprehensive background screening platform
• Integrated identity, employment and education verification
• Streamlined compliance checks and reporting
• User-friendly interface accessible via web browsers
• Automated Workflows
• Global Coverage
• Regulatory Compliance Support
• Secure Data Handling
• Seamless integrations with HR and ATS Systems
• Audit-ready reporting tools

Benefits

• Faster time-to-hire
• Reduced recruitment and compliance risk
• Improved candidate experience
• Consistent and fair screening outcomes
• Support for regulatory and safeguarding obligations
• Lower administrative and operational overhead
• Scalable service for organisations of all sizes
• Improved data accuracy and decision-making
• Secure handling of sensitive personal data
• Easy integration with existing HR and recruitment systems

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daniel.hodgson@fadv.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

890436493702424

Contact

First Advantage EMEA
+44 (0) 800 088 5473
daniel.hodgson@fadv.com

About the service

• Service categories:
  • Applications
    • Supply chain management
      • Supply chain planning
        • Supply chain planning
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Our service extends the capabilities of over 100 leading Applicant Tracking Systems (ATS) and core HR systems. Organisations often procure these platforms first and then integrate First Advantage as the screening add-on for seamless hiring. First Advantage can also be procured standalone.
• Cloud deployment model: Private cloud
• Service constraints: Requires stable internet connection.; Browser-based access recommended for full functionality.
• System requirements:
  • Internet-Connected Device (desktop, laptop, or tablet)
  • Modern web browser (Chrome, Edge, Firefox, Safari)
  • Secure HTTPS access enabled
  • JavaScript enabled in the browser
  • Ability to receive emails (for notifications and user access)
  • API Connectivity (HTTPS/REST) for system integrations (optional)
  • Role-based user access permissions configured
  • Pop-ups allowed for the service domain (where required)
  • CSV/JSON file support for data import and export (optional)
  • Compliance with organisational security policies (e.g. MFA where enabled)

User support

• Email or online ticketing support: Yes
• Support response times: Email support is available 24/5 (Mon-Fri) between the hours of 8:30am and 5:30pm. A voicemail service is operational out of hours. Responses are provided within one business day. Voicemails will be picked up at weekends and responded to within one business day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: Yes
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: First Advantage has assessed it's web chat functionality as part of a broader accessibility and usability testing, including compatibility with assistive technologies such as screen readers and keyboard-only navigation. Testing focuses on ensuring chat controls are operable without a mouse and content is readable by assistive tools. Formal user testing with an assistive technology users is not publicly documents; feedback and improvements are informed through internal testing and accessibility best practice.
• Onsite support: No
• Support levels: We provide customer support for our SaaS services through our Customer Care function and regional support teams.; ; Support levels; All customers receive standard support as part of the service. This includes access to our online Customer Care portal, where users can log and track support requests, access guidance and knowledge articles, and view service information. Support is available via email or ticketing, live web chat, and telephone during regional business hours.; ; We also provide self-service support materials to help users resolve common issues and understand how to use the service effectively. Support requests are prioritised and managed in line with agreed service commitments.; ; We do not operate publicly defined support tiers. Instead, support arrangements, response times, and escalation routes are set out in customer contracts.; ; Cost of support; Standard support is included within the agreed SaaS pricing. Where customers require enhanced or bespoke support arrangements, such as extended hours or additional service commitments, these are agreed on a case-by-case basis and documented contractually.; ; Account management and specialist support; For larger or more complex engagements, a dedicated account manager or specialist support resource may be provided where this is agreed as part of the contract.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are supported through a structured onboarding process that includes online training, user documentation and guided setup. We provide written guides, FAQ's and knowledge-base articles to help users understand the service and complete common tasks. Remote support is available via email, phone and web chat. On-site training is not typically provided but can be exception where required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: API Documentation
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: At the end of the contract, users can request extraction of their data through First Advantage's standard off-boarding process. Data is securely exported by First Advantage and provided to the customer in commonly used formats such as CSV or JSON via a secure transfer method. This ensures customers retain access to their data in line with contractual and data protection requirements.
• End-of-contract process: At the end of the contract, First Advantage follows a standard off-boarding process. Customers can request an export of their data, which is provided securely in commonly used formats such as CSV or JSON. After the agreed data retention period, data is securely deleted in line with data protection requirements and contractual terms. ; ; What is included in the contract price?; ; Pricing is based on a per-package model. Screening packages are typically pre-defined and agreed before the customer goes live, based on the checks required for their roles and compliance needs. Customers can also select individual checks on an a la carte basis where required. Pricing reflects the combination of checks selected and any applicable third-party costs.; ; Additional costs may apply for:; -International or country-specific checks; - Third-party data source fees (e.g. criminal record, financial or identity checks); - Additional processing fees charged by external bodies (for example HEDD fees); - Bespoke integrations or custom configuration ; - Enhanced support or contract -specific requirements

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: On mobile devices, the First Advantage service offers a responsive, streamlined interface optimized for smaller screens. While core functionalities are available, some advanced features or detailed reports might be more comfortably accessed on a desktop. Essentially, the mobile experience is designed for on-the-go convenience, while the desktop may offer a bit more room for detailed navigation.
• Service interface: Yes
• Description of service interface: Users interact with First Advantage's platform through a web-based service interface that's accessible via their browser.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We've conducted interface testing with users of assistive technologies, including screen readers and keyboard navigation tools. These tests help ensure that users with disabilities can effectively navigate and interact with the platform. Feedback from these sessions has been used to improve accessibility and ensure compliance with WCAG 2.2 AA standards.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: First Advantage offers a comprehensive API that allows users to integrate our background screening services directly into their own HR or applicant tracking systems. ; ; What users can do:; - Setup the service: Users can initiate background checks, submit candidate data, and retrieve results seamlessly through the API. This makes it easy to integrate screening into existing workflows. ; - Make changes: Users can update candidate information, check the status of ongoing screenings and adjust certain configurations, such as user roles, using the API.; ; Limitations; The API is mainly for screening tasks and cannot handle administrative changes like billing.; Some initial setup steps, like obtaining API keys and certain advanced configurations, may need to be done through the web interface.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Yes, buyers can indeed customize our service in various ways. Users have the flexibility to tailor the background screening packages to include specific checks that are relevant to their organization. They can configure workflows and approval processes to match their internal hiring practices, ensuring a seamless fit into their existing systems.; ; Customization is managed through our user-friendly web interface. Administrative users or those with the appropriate permissions can log in and make these adjustments, from selecting which types of screenings to run to defining user roles and access levels. In other words, the people who have administrative rights within your organization can customize the service to align perfectly with your needs.; ; This flexibility ensures that each organization can adapt the platform to their unique requirements, making the background screening process as efficient and relevant as possible.

Scaling

• Independence of resources: First Advantage delivers the service using a multi-tenant SaaS architecture with logical separation of customer data and workloads. The platform uses active monitoring, capacity management and scaling controls to manage demand and maintain consistent performance. This ensures that usage by one customer does not negatively affect the availability, security or performance experienced by other users.

Analytics

• Service usage metrics: Yes
• Metrics types: First Advantage provides service metrics through standard reporting dashboards. Metrics include screening status and turnaround times, volumes of checks completed, outcome statuses where applicable, and user activity levels. These metrics help customers monitor performance, manage workloads and support compliance and audit requirements.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export their data through First Advantage's secure reporting and data export functionality or by submitting a request through the standard support process. Data is provided in commonly used formats such as CSV or JSON and made available via a secure transfer method in line with contractual and data protection requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: First Advantage delivers its background screening service using resilient, enterprise-grade cloud infrastructure designed to support high availability and continuity of service. The platform incorporates redundancy, monitoring and fault-tolerant components to minimise disruption and is monitored continuously to detect and respond to issues promptly.; ; The service is intended to be available 24 hours a day, 7 days a week, excluding scheduled maintenance. Planned maintenance is communicated in advance where possible and scheduled to minimise customer impact. Unplanned incidents are managed through established incident management processes, including investigation, remediation and customer communication in line with support arrangements.; ; Where guaranteed availability levels are defined contractually and are not met, service credits or refunds may apply, in accordance with the agreed contract terms. Service credits are typically applied as a proportionate reduction against future invoices rather than direct financial compensation. The specific credit mechanism, thresholds and calculation method are set out in the customer contract or service schedule.; ; This approach ensures transparency, accountability and fair treatment for customers while maintaining service reliability, security and regulatory compliance.
• Approach to resilience: First Advantage’s service is designed to be resilient and to protect customer assets against loss, failure and disruption. The service is delivered using enterprise-grade cloud infrastructure with built-in redundancy across critical components, including compute, storage and network services. This reduces single points of failure and supports continuity of service in the event of component or infrastructure issues.; ; The platform is monitored continuously to detect performance degradation or incidents, with automated alerts and response procedures in place. Backup and recovery processes are implemented to protect customer data and support restoration in the event of data corruption or service disruption, in line with contractual and regulatory requirements.; ; Capacity management and scaling controls are used to ensure the service can continue to operate effectively as demand changes, helping to prevent performance issues caused by spikes in usage. Incident management processes are in place to ensure timely investigation, remediation and communication with customers.; ; Further technical details relating to resilience controls, recovery objectives and infrastructure design are available on request where disclosure is restricted for security reasons.
• Outage reporting: First Advantage has established processes to ensure customers are informed promptly and clearly about service outages or significant incidents. Where an unplanned service disruption occurs, notifications are issued via email alerts to nominated customer contacts. These communications include details of the incident, its impact on service availability, and progress updates as remediation actions are taken. A final notification is provided once service has been restored.; ; There is no publicly accessible status dashboard or outage reporting API. Outage communication is managed directly with affected customers to ensure information is accurate, relevant and proportionate, and to avoid the disclosure of sensitive operational details.; ; For planned maintenance that may impact availability, customers are notified in advance where possible, typically via email or service communications, to allow them to prepare and minimise disruption to their operations.; ; Internally, incidents are logged, tracked and reviewed as part of First Advantage’s incident management and service improvement processes. This approach ensures transparency with customers while maintaining appropriate security controls and alignment with the UK Government’s Cloud Security Principle on asset protection and resilience.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls and authentication. Only authorised users with approved roles can access administrative functions or raise support requests. User identities are authenticated through individual accounts, with multi-factor authentication available where configured. Access rights are granted on the principle of least privilege and reviewed periodically. Support channels verify user identity before discussing account or service information. All administrative and support access is logged and monitored to detect unauthorised activity, in line with recognised security standards such as ISO/IEC 27001 and SOC 2.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27001; SOC 2 Type II; SSAE-18 / ISAE 3402
• Information security policies and processes: First Advantage operates a comprehensive information security management framework aligned with recognised standards such as ISO/IEC 27001 and SOC 2. This framework is supported by documented policies and procedures covering information security governance, risk assessment and treatment, access control, identity and authentication, data classification and protection, encryption, logging and monitoring, vulnerability management, incident management, and secure configuration and change management.; ; Policies are approved by senior management and reviewed regularly to ensure they remain effective and aligned with regulatory and business requirements. Security processes are embedded into day-to-day operations and supported by mandatory staff training and awareness programmes.; ; Supplier and third-party security is managed through due diligence and ongoing assurance processes. Business continuity and disaster recovery plans are in place to protect service availability and data integrity. Security controls are monitored through internal audits and independent external assessments, with findings tracked through remediation processes to closure.; ; This approach ensures consistent protection of customer data, supports compliance with data protection legislation, and enables continuous improvement of the organisation’s security posture.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: First Advantage operates formal configuration and change management processes aligned with recognised standards such as ISO/IEC 27001 and SOC2. Service components are documented and tracked throughout their lifecycle using controlled configuration management systems. All changes are logged, assessed and approved based on risk and impact, including review of potential security implications. Changes are tested in controlled environments before deployment, with segregation of duties applied. Emergency changes follow defined procedures and are reviewed after implementation. All changes are auditable with rollback controls in place to maintain security and stability.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: First Advantage operates a formal vulnerability management process aligned with recognised standards such as ISO/IEC 27001 and SOC 2. Potential threats are identified through a combination of automated vulnerability scanning, penetration testing, security monitoring and supplier advisories. Threat intelligence is obtained from trusted sources including software vendors, cloud service providers and recognised vulnerability databases such as CVE. Identified vulnerabilities are risk-assessed and prioritised based on severity and potential impact. Patches and mitigations are tested and deployed in line with defined timelines, with critical issues addressed as a priority.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: First Advantage operates protective monitoring aligned with recognised standards such as ISO/IEC 27001 and SOC 2. Security logs and events are collected and monitored across the service to identify potential compromises, including unauthorised access attempts and anomalous activity. Alerts are generated and reviewed by trained security personnel. When a potential compromise is identified, incident response procedures are initiated promptly, including investigation, containment and remediation actions. Incidents are prioritised based on severity, with critical security incidents responded to as a priority in line with documented incident management processes.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: First Advantage operates a formal incident management process aligned with recognised standards such as ISO/IEC 27001 and SOC 2. Predefined procedures exist for common security and service events, including detection, triage, escalation, containment and resolution. Users can report incidents via established support channels, including email, ticketing and phone. Incidents are prioritised by severity and managed by trained personnel. Where appropriate, customers are informed of incidents affecting their service and provided with incident updates and post-incident reports in line with contractual and regulatory requirements.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BSI
• ISO/IEC 27001 accreditation date: Thursday 30 March 2023
• What the ISO/IEC 27001 doesn’t cover: First Advantage’s Information Security Management System is aligned with the ISO 27001:2013 standard and our compliance with its requirements is being reviewed on annual basis by an external auditor. The scope covers the provision of Application Development from Bangalore (India), Background Verification & Client Services Operations and its support functions operating from Bangalore (India), Alabang (Philippines), Colchester (UK), Atlanta (USA) & Bolingbrook (USA) and the Data Center Operations from Global Operating Center in Bangalore (India), Amsterdam (The Netherlands), Suwanee & Indianapolis (USA).
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daniel.hodgson@fadv.com. Tell them what format you need. It will help if you say what assistive technology you use.