NETCOMPANY UK LIMITED

Pulse - Real-Time, Event-Driven Business Orchestration Platform

Drive a rapid, technology-led evolution with PULSE. This enterprise system significantly accelerates transformation by connecting complex environments. PULSE integrates bidirectionally with existing systems and data to orchestrate a unified domain model, creating a single source of truth that bridges legacy gaps and empowers stakeholders to take decisive, data-
driven action.

Features

• Accelerate digital transformation with a flexible, real-time enterprise platform​.
• Orchestrate complex ecosystems into a seamless, unified operational workflow​.
• Integrate bi-directionally to connect legacy systems and modern applications​.
• Create a single source of truth with unified data models​.
• Empower stakeholders to take decisive action through one interface​.
• Automate responses using intelligent, real-time business rules and logic​.
• Modernise infrastructure by progressively absorbing legacy functions via microservices​.
• Visualise real-time operations through a customisable, role-based unified UI​.
• Scale effortlessly with robust, secure, and event- driven cloud architecture​.
• Enable operational AI to predict events and optimise performance​.

Benefits

• Break down silos to create a unified enterprise reality​.
• Act instantly on insights within critical, real-time decision windows​.
• Deploy confidently on a secure, battle-tested, and scalable foundation​.
• Scale AI usage by embedding models directly into operational workflows​.
• Empower workforce productivity by removing fragmented, siloed workflows​.
• Adapt effortlessly to change with a flexible, dynamic data model​.
• Innovate rapidly using a highly configurable, modular component framework​.
• Simplify management by organising complex capabilities into independent modules​.
• Reduce total cost of ownership by retiring expensive legacy​.
• Transition legacy environments gradually – minimising both risk and cost​.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@netcompany.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

890535601455487

Contact

Bid Team
+44 203 318 2133
info.uk@netcompany.com

About your service

• Service categories:

  Application Development and Deployment

  Application development

  • Software construction components
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Our platforms use modular, interoperable architecture to compose end‑to‑end solutions with other Netcompany services. Each delivers value independently and integrates via standards (APIs, events, SSO) to enable shared data, governance, and cohesive experiences. They also interoperate with non‑Netcompany systems using open standards, protecting existing investments and enabling low‑disruption evolution forward.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No hard constraints are envisaged.Each platform implementation is tailored to the client’s support, availability, and compliance requirements and priced accordingly. In practice, we agree operational parameters such as planned maintenance windows (with notice), emergency fix procedures, change freezes for critical periods, and release cadences. Where relevant, we align with client data residency, security, and audit needs, and observe any limits or SLAs imposed by underlying platforms or third‑party services (e.g., capacity scaling, API rate limits, or region availability). We also plan onboarding, data migration, and cutover activities to minimise disruption. Full details are defined in the Service Schedule and T&Cs.
• System requirements: System requirements depend on customer use cases defined during engagement

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We provide email and ticketing support, tailored to each client’s needs. Our operations support and monitoring team delivers proactive monitoring, alerting, and environment management, while our application support team handles incidents, service requests, and changes. Support hours and SLAs (response and resolution by agreed severity) are defined with the client and can range from business hours to 24x7. We also agree severity definitions, escalation paths, maintenance windows, and reporting during onboarding, ensuring alignment with governance, compliance, and availability requirements. Full details are set out in the Service Schedule.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels are tailored to each buyer’s needs and priced accordingly based on coverage (business hours to 24x7), response/resolution targets, and the inclusion of dedicated roles. Incidents are classified by agreed severity, with typical example targets: Severity 1 (Critical, blocking with no workaround) resolved within 24 hours; Severity 2 (High, major with a workaround) within 48 hours; Severity 3 (Medium, minor defect) within 3 working days; Severity 4 (Low, trivial) within 4 working days. We can provide a named Service Delivery Manager and/or a Cloud Support Engineer to oversee governance, proactive reviews, and complex escalations. Detailed pricing and SLAs are confirmed in the proposal and Service Schedule.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a structured onboarding to help users start quickly. This includes guided setup with preconfigured templates and best‑practice settings, and role‑based access, and a clear checklist to establish environments, connections, and initial data. New users get step‑by‑step product tours, in‑product help, and searchable documentation. We run onboarding workshops for administrators and business users, plus office hours for Q&A. A dedicated success manager coordinates early adoption, and our support team provides live assistance through agreed channels. For teams migrating from existing systems, we offer import tools and guidance for data and integrations, along with sandboxes for safe experimentation. This approach accelerates time‑to‑value and ensures users have the right roles, processes, and controls from day one.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Word/PDF data sheets
  • Workshops
  • Training
  • Co-development
  • Guidance
• End-of-contract data extraction: At contract end, we follow a structured offboarding process to enable data extraction. The data structure and format are agreed in advance to ensure completeness and usability. Exports are delivered via documented APIs or export tools, with defined timelines, validation steps, and a secure transfer method. We support customer verification of the export prior to handover and then perform deletion or archival as required. If a managed export, data transformation, or bespoke packaging is required beyond standard options agreed at contract start, this is delivered as additional professional services and charged in line with the agreed rate card, typically aligned to the initial contract and the customer’s specific requirements.
• End-of-contract process: At contract end, we follow a structured offboarding process applicable to all platforms. Typically three months before expiry, we notify the customer and agree an offboarding plan covering service discontinuation, outstanding charges, roles, and timelines. Access is closed down in a controlled manner (accounts and keys revoked) and environments are decommissioned. We provide knowledge transfer to ensure continuity and hand over agreed operational artefacts (e.g., configurations and runbooks). Customers may choose to continue with maintenance, support, or hosting under a new or extended agreement, or exit entirely. To avoid vendor lock‑in, customers may elect—for an agreed exit fee—to purchase a perpetual right to use the then‑current version of the platform/source code for internal business purposes, enabling continued use and development independently. Confidentiality obligations remain in force throughout offboarding.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our services are designed to work on mobile devices. They are delivered through a responsive web UI that adapts to smartphones, tablets, and desktops, so core features are available. On smaller screens, layouts may be rearranged or simplified to improve usability and performance. We support current versions of major mobile browsers and where needed, we can tailor mobile workflows, navigation, and components for specific user groups. We will work with you to provide the correct solution design for any particular application of the platform.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Our platforms offer robust interfaces for both end users and system integrations. Users access the service through a browser-based web UI for configuration, operations, and transactional activities, benefiting from standard browser accessibility features. For integrations, we provide documented APIs to connect with digital channels and third‑party applications, and we can enable specific endpoints and controls as required. Interface options—such as authentication, roles, rate limits, and environments—are tailored to client governance and security needs. Detailed, platform-specific information on available controls and endpoints is provided in the relevant service definition documents.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The interface is browser-based so uses the accessibility featrues embadded in the standard web browser.
• API: Yes
• What users can and can't do using the API: The API allows external services to access the functionality within the system directly to interface with all functions and their classes and data points.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our platforms provide a composable, configurable foundation that can be tailored to each organisation’s processes and objectives. They combine a stable core with a configurable layer to deliver rapid time‑to‑value while remaining fully customizable. Users can configure solutions through low/no‑code tools in the administrative console (e.g., workflows, forms, roles, dashboards, and integrations) and, where required, extend behaviour via coded business rules and bespoke components. The composable architecture enables teams to assemble solutions using ready‑made standard features or custom modules developed for specific needs, supported by a library of proven components, business administration functions, and interfaces that can be orchestrated to create dedicated solutions and seamlessly connect to external systems and data. All changes are governed by role‑based access, versioning, and promotion through controlled environments to maintain consistency and quality.

Scaling

• Independence of resources: Each client operates in a dedicated, single‑tenant environment, isolating data and compute so other customers’ demand cannot impact performance. Capacity and scaling are designed per client and per environment, with reserved headroom and autoscaling to absorb peaks. We proactively manage infrastructure with continuous monitoring and alerting, adjusting resources as needed to maintain responsiveness. Where required, we can apply per‑tenant limits and dedicated tiers to guarantee predictable performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Defined in partnership with customer, examples include: logs and trasnations,, availability, usage, service reports and system alerts.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The platform are aligned and comply with client data handling rules, where appropriate, exports are delivered via documented APIs, work instructions or export tools.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Excel
  • DB Dump
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Any standard format, as defined by client requirements

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Traffic between the buyers network and the service relies on encrypted communication. (over TLS1.2).
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability is offered as per the design of the tenant. Typical infrastructure design offers a 99.XX% availability (XX at client’s discretion against hosting costs) using cloud distribution, redundancy, and active-passive failover.
• Approach to resilience: Available on request - tailored to customer resilience requirements. The platform can provide high-availability service schemes as per the design of the infrastructure at web front-end level and service application level and high-availability farm configuration.
• Outage reporting: As part of the service we tailor the service status reporting - this can be to make the system status public, or available to limited stakeholders (e.g. customers ).; ; The mechanism for display will be agreed with the client but can include dashboards, integration with existing internal reporting systems or via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: It dependents on the customer scenario, but we can support and implement a wide variety of authentication mechanisms
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus; ISO 27017; ISO 27018; SOC 1/2/3. ISO44001;ISO20001; IPSA
• Information security policies and processes: Netcompany’s security policies and processes are aligned and certified to ISO27001 whihch provides the risk management and reporting framework. There is an overarching set of global policies and processes - supplemented where necessary by UK or client-specific policies and processes e.g. National Security Vetting. The Netcompany Methodology embeds security considerations (e.g. data protection and vulnerability management) as a standard part of project delivery. Compliance is measured through internal and external auditing, tooling, monitoring and reporting. This is backed by a security training programme, incident management processes and appropriate personnel policies. Security is overseen by a Global CISO. A UK Partner is accountable for security in the UK and is supported by a team of UK security subject matter experts.; When designing, building or operating a system, Netcompany will follow the client’s security requirements – ensuring staff are onboarded and trained accordingly. Netcompany has experience complying with various policies and processes derived from standards such as: NIST800-53, MOD (JSP440 and JSP453), NCSC best practice (e.g.Cloud Security Principles), CIS Critical Security Controls, OWASP and vendor-specific security guidance (e.g. AWS Well-Architected Framework).; A framework is in place for identifying and escalating risk to project, account, Country and Group level according to risk appetite.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Netcompany utilises a central change and configuration management process from our service centre and also works closely with our clients to integrate into their own processes
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Will be disclosed following initial client engagement under NDA.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Will be defined following initial client meeting under NDA.
• Incident management type: Undisclosed
• Incident management approach: Will be defined following initial client meeting under NDA.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: System could be connect /configured to meet client connectivity- needs.

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV - Business Assurance
• ISO/IEC 27001 accreditation date: Sunday 12 July 2020
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification is scoped to the planning, design, and delivery of IT services and associated services for specified customer contracts, as defined in the Statement of Applicability version 2.0. Activities, systems, and processes that fall outside this scope — such as any non-IT services, internal corporate functions not involved in service delivery, or activities unrelated to specified customer contracts — are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DNV - Business Assurance
• ISO 9001 accreditation date: Saturday 4 June 2022
• What the ISO 9001 doesn’t cover: Our ISO 9001 certification is scoped to the planning, design, and delivery of IT services and associated services, as defined within our Quality Management System. Activities, systems, and processes that fall outside this scope — such as non-IT services, internal corporate functions not directly related to the delivery of IT services, or activities unrelated to customer service delivery — are not covered by the certification
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5f314a1c-6680-4dae-94a2-ad6e07ee8316
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 676f5ede-c545-4843-ad1a-9247348f5a69
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@netcompany.com. Tell them what format you need. It will help if you say what assistive technology you use.