Logicalis UK Limited

Apporto Virtual Desktops - Desktop-as-a-Service (DaaS)

Deliver Windows, Linux, and Mac desktops securely to any device, with a fully managed virtual desktop solution. Users can launch a desktop in a single click with nothing to install. GPU workloads and video conferencing are supported. Education features and fixed-cost pricing are available. Hosted in Azure, AWS, or hybrid.

Features

• Consistent user experience on any device
• Windows, Linux and Mac desktops and apps
• Secure access, built on the principles of zero-trust
• Cloud-based management portal, for easy admin and support
• Live and asynchronous multi-user collaboration
• Education features: virtual classrooms, VLE integration, and learner analytics
• Support Microsoft Teams, Zoom and Skype in the Virtual Desktop

Benefits

• ghly responsive experience, even with limited bandwidth
• Delivered by Apporto - directly from the vendor
• A fully managed Desktop as a Service with 24/7 support
• Deliver a wide range of apps legacy to 3D graphics
• No client configuration needed, deliver to any device
• Fully scalable from 10 to limitless users
• Budget with confidence with fixed-cost pricing options
• 99.9% guaranteed uptime service level agreement
• Ready to launch in 1-2 weeks

£8 to £79 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.management@uk.logicalis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

890597206649803

Contact

Leah Shafik
01753 777200
bid.management@uk.logicalis.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: HTML5 compatible web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24 hours x 365 days; Priority – Response Time; P1 (Critical) – 1 hour; P2 (High) – 2 hours; P3 (Medium) – 4 business hours; P4 (Low) – 8 business hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Remote support is included.; • 24 hours x 365 days support as standard for P1 and P2 incidents.; • Unlimited number of support requests.; • Online access to documentation and knowledge base.; • Support for IT admins and end-users (optional redirection to your service desk).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding is a quick and simple process, which typically takes 1-2 weeks.; • A dedicated consultant will guide you though setup, support and training remotely.; • Full training is provided for IT admins to use the Cloud Management Portal.; • Monthly training sessions are available for tutors and teachers of education customers.; • Customers are responsible for training end-users on how to use the service, which is very simple and accessed via any HTML5 web browser.; • Full admin and end-user documentation and video guides are available at apporto.com
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users have a variety of ways to extract their data including by direct download from the virtual desktops, or by uploading data to third-party cloud storage. Admins can export all session and audit logs via the Cloud Management Portal. A full copy of the customer database can also be exported on request.
• End-of-contract process: Customers must provide notice of non-renewal at least 30 days before the end of the contract period. Upon termination, we recommend that all data be removed by the customer from the virtual desktops. Upon request made within 60 days after the effective date of termination, we will make available for download a file of the customer data in comma separated value (.csv) format along with attachments in their native format. After such 30-day period, we shall have no obligation to maintain or provide any of your data and shall thereafter, unless legally prohibited, delete all of your data in our systems or otherwise in our possession or under our control.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference in what users can access from a HTML5 compatible web browser.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Administrators log in to the Apporto Cloud Management Portal through SSO integration, or with a local account. Within the management portal, administrators can create and manage users, groups, applications, desktops, and application/desktop publishing. In most cases, user and group creation is configured to happen automatically via SSO attributes. Administrators can power on a Gold Image to make updates or add new software. The process is straightforward and full documentation is provided.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: None
• API: No
• Customisation available: Yes
• Description of customisation: Extensive customisation is available via the Cloud Management Portal. The user login page can be customised to feature a logo, image, and text of the customers choice, as well as publishing of announcements. The app store can be customised to include desktops, applications, web links and downloads, with customer selected icons, text and descriptions. Full customisation of the virtual desktops is available, including the installation of customer provided software and configuration to match customer requirements.

Scaling

• Independence of resources: The service is sized accordingly following customer consultation and analysis of user software requirements. Policies and monitoring ensure that all users get the agreed level of resource or higher, at all times. If required, resource balancing adjustments can be made during the contract term, subject to vendor agreement. For example, adjusting the number and types of desktops. Additional users and desktops can be added anytime subject to an additional cost.

Analytics

• Service usage metrics: Yes
• Metrics types: The Admin Dashboard provides administrators with high-level usage statistics, including the total number of sessions served, concurrent users, which apps and desktops are used the most, and where users login from. The Faculty Dashboard, designed for education, allows tutors to view usage statistics for groups of users. It also enables you to compare the usage of an individual user with that of the group as a whole.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Apporto

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: If permitted by customer admins, users can export their data by variety of methods. E.g. Download via the browser, OneDrive, Google Drive, etc.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Native File Formats
• Data import formats:
  • CSV
  • Other
• Other data import formats: Native File Formats

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% SLA to match Azure and AWS
• Approach to resilience: Hosted by Microsoft Azure and/or Amazon AWS, a wide range of measures and best practises are used to ensure a fully resilient service with multiple layers of resilience, redundancy and backups.
• Outage reporting: Website updates and email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role-Based Access Controls are provided to ensure features are restricted to authorized individuals.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Role-Based Access Controls are provided to ensure features are restricted to authorized individuals.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bsi.
• ISO/IEC 27001 accreditation date: 31/12/2022
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: SOC2 certification in progress
• Information security policies and processes: We recognise the importance of information security and are working towards SOC2 certification. We have comprehensive processes in place for, but not limited to, disaster recovery, business continuity, incident response, password management, patch management, access control, and firewall management. More information is available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Full details are available on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Full details are available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Full details are available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: Full details are available on request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Logicalis have made a commitment to improve our environmental performance across the Group and to contribute to a cleaner, healthier planet. Logicalis dedicated FY22 to building an understanding of the Group’s environmental performance, and establishing an ambitious roadmap for improving the organisation’s impact on the planet. The year saw an increase in the number of sustainability initiatives implemented worldwide, and more consistent reporting across sustainability platforms such as EcoVadis. In FY23, Logicalis will have every region reporting into the Carbon Disclosure Project for the first time, which will provide insight to and a baseline of their carbon emissions across operations worldwide. In the coming year, the organisation will implement at least one environmental project in every country that Logicalis operates in, equating to 27 new environmental projects to help reduce emissions, or water use, or waste generation, as examples. And as part of this shift, Logicalis commits to having a minimum of 25% of global operations powered by renewable energy in the coming year. By FY25, Logicalis intends to report to global sustainability benchmarks such as the Global Reporting Initiative and has a target to recycle a minimum of 50% of the waste generated by our operations and have 75% of our operations powered by renewable energy. Additionally, Logicalis has committed to being a Scope 1 and Scope 2 carbon neutral global organisation by 2025. Apart from legal obligations, Logicalis will proactively protect the environment. Stewardship will play an important role, and we will strive to follow best practice with respect to: • Disposing of waste products and using dangerous substances • Recycling • Conserving energy • Managing e-waste • Using environmentally friendly technologies

  Equal opportunity

  At Logicalis, we’ve recognised that innovation drives the creation of value for our business and for the world; and that when people from diverse backgrounds work together, the more innovative and creative that team is likely to be. We have therefore made a commitment to increase the number of women and minority groups in our organisation to create more innovative, diverse teams; rooted in the belief that each Logicalis employee is accountable for the continued creation of a diverse, inclusive and high-performing culture. In 2021, Logicalis launched the Logicalis Global Inclusion Council, a team of global leaders who drive the creation of strategic accountability and actions to help deliver diversity and inclusion objectives, provide governance and oversight on diversity efforts, and promote division-wide communication on progress. The council ensures that Logicalis continues to create an inclusive work environment, celebrate diversity, and engage and empower its people to reach their full potential. In 2021, Logicalis were able to achieve a significant increase in female participation in High Potential programmes & leadership academies across the world. In Latin America, for example, a 55% male and 45% female participation in the HiPo programme was achieved. We’ve also recognised the importance of DE&I education to enable an inclusive culture for meaningful collaboration. In FY22, Logicalis rolled out organisation-wide trainings on unconscious bias and microbehaviors, as well as inclusive leadership training for over 200 leaders around the group. Encouragingly, the Logicalis overall female population grew by 5% in FY22 and the number of females in leadership roles grew by 8%.

Pricing

• Price: £8 to £79 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.management@uk.logicalis.com. Tell them what format you need. It will help if you say what assistive technology you use.