NG-IT LTD

Arctic Wolf Aurora Endpoint Security (Endpoint Protection, Detection & Response)

Aurora Endpoint Defence delivers advanced endpoint protection and detection using AI driven prevention, behavioral analysis, and MITRE ATT&CK framework mapping. It helps organizations block malware and exploits, gain deep visibility into threats, and strengthen security posture to reduce risk across all endpoints.

Features

• AI & ML Malware Prevention (EPP)
• Lightweight Agent
• Device Control
• Offline Detection
• Legacy OS Support
• Endpoint Detection and Response (EDR)
• Mitre Attack Framework Mapping
• Threat Hunting

Benefits

• Zero-day malware protection
• Real-time protection
• Automated response
• Low resource consumption
• Artificial Intelligence & Machine Learning

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ng-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

890871656306417

Contact

Operations Team
0330 223 3915
gcloud@ng-it.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Windows XP SP3 (32/64-bit) with KB 968730 hotfix or above.
  • Windows Server 2003 SP2 with KB 968730 hotfix or above.
  • Mac OS X 10.9 (Mavericks) and above.
  • RHEL/CentOS 6/7+
  • Supports the SSE2 Instruction Set
  • 2GB RAM
  • 500MB Disk Space (More if logging is enabled)
  • .NET Framework 3.5 SP1 or later
  • Aurora Focus requires Windows 7 or Above.

User support

• Email or online ticketing support: Yes
• Support response times: Standard support (included) is 8am - 8Pm Mon - Fri ET. Premium support provides 24x7 support at additional cost
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: During your subscription term, you may regularly engage with your Security Team. The ; level of interaction with your Security Team will be based on your subscription and, if ; applicable, Tier. These teams are available to answer questions about MED, guide you on ; your Security Journey, and work with you to enhance your security posture. ; The SOC is available 24x7x365. To contact them, call 1-888-272-8429 ext. 2 or email ; security@arcticwolf.com. If you are calling from outside of North America, toll-free ; numbers can be found here: https://arcticwolf.com/toll-free/. For all customers, the ; members of Security Team outside the SOC, also known as Concierge Security Team, ; ThreatZero, or Endpoint Specialists depending on which Arctic Wolf Solutions you have, is ; available Monday through Friday from 8:00 a.m. - 5:00 p.m. in the time zone within which ; they are located
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide remote onboarding services as well as full product documentation on our website.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is removed 30 days after the end of contract
• End-of-contract process: Documentation is available free of charge, all onboarding services come at additional cost.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Essentially 2 separate products due to the OS differences but using the same AI technology. Desktop capability focuses on malware protection and EDR capabilities while mobile focuses on malicious app, sideload protection and smishing protection.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Cloud console where Aurora Endpoint Defense is configured
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Aurora's web-based management console and user interfaces are designed to be perceivable, operable, and understandable for users with diverse abilities. WCAG 2.1 AA compliance covers critical accessibility features such as keyboard navigation, sufficient color contrast, screen reader compatibility, and support for assistive technologies, making it suitable for most enterprise accessibility requirements.
• API: Yes
• What users can and can't do using the API: Arctic Wolf provides RESTful APIs for registered organizations to manage their resources. To access the User API resources, the client will need to follow the authentication and authorization flow as defined on the website.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: This is handled by the underlying public cloud our technology platform is architected within. Arctic Wolf is architected to be a multi-tenanted, highly scalable service. More information available on request.

Analytics

• Service usage metrics: Yes
• Metrics types: License quantity and usage is provided in the console.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Arctic Wolf

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export data directly from the Aurora console using the built-in report export feature, or retrieve data programmatically through RESTful APIs
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: At this time and as a standard operating practice, we do not include specific availability SLOs in our solutions agreement.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Users can only be added and removed to the support portal by an authorised technical point of contact.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Available on request
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and Change Management processes are in place with formal management responsibilities and procedures assigned to ensure appropriate change control. Changes are logged for audit and all relevant information is retained.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scanning of the support platform is performed using industry leading services. Processes are in place to ensure that patching and remedial actions are taken in a regimented and consistent fashion to limit the business impact of newly discovered vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective Monitoring Approach conforms with ISO27001 Standards for logging and monitoring our services, and how to identify, handle and respond to incidents quickly.
• Incident management type: Supplier-defined controls
• Incident management approach: ISO27001 Standards
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We have Aurora Test Drive where customers can test the solution in a virtual sandbox and also a Proof of Concept where they can test the soluton in their own environment.
• Link to free trial: https://arcticwolf.com/solutions/endpoint-security/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 22%
• Between £500,001 and £1,000,000: 30%
• Between £1,000,001 and £2,500,000: 30%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 30%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: CDL Group
• ISO 9001 accreditation date: Tuesday 1 July 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E29042f9-0029-4a93-840f-4178125bdd61
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 76366978-ee23-40f3-80dd-8b48234414fd
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ng-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.