CGI

Empowered Learning

Empowered Learning - an holistic, innovative, digital transformation of the classroom, in school and at home. Providing equity of access to technology to support raising student attainment. Delivering device deployment at scale, teacher training and enterprise level technology infrastructure. We empower schools to use technology, supporting pedagogy and enhancing learning.

Features

• Transformation programme delivering national/council strategies around technology and learning
• Fully GDPR compliant web services and applications
• Personal device for students delivering equity of access for all
• Support for managing classrooms in remote learning contexts
• Technology solution designed for education - focused on education outcomes
• Partnerships to support education goals, manage devices, keep students safe
• Teacher support and professional development
• Solution supports monitoring and tracking of student progress
• Mobile learning with technology
• Sector-leading ‘One Team’ approach

Benefits

• Families and community gain access to digital content and services
• Connecting with Local Authority Services
• Integrated model to simplify effective delivery
• Saving teacher time and reducing workload
• Improving collaboration in the classroom and across the project
• Improving student engagement in STEM and creativity
• Improving feedback to students - more timely, relevant and impactful
• Cost-saving benefits associated with a strategic education digital implementation
• Sustainable model over the school life of a student
• Potential benefits from delivering a platform for multi-agency collaboration

£3.00 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

891350763505352

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Planning

• Planning service: Yes
• How the planning service works: To our help clients plan their implementation of cloud hosting, our cloud consulting services include:; • Cloud roadmap – Moving the client’s organization from pilot to production and evaluating all deployment options. We use a structured approach to deliver a tailored, high-level cloud strategy and roadmap, through a small number of interviews and workshops. These allow management of dispersed infrastructure, control of budget throughout and Cloud services.; ; • Cloud readiness assessment – Analysing the current application environment to determine cloud suitability.; ; • Application rationalisation – Assessing legacy applications to determine fit into the cloud; identifying which should be modernized, migrated directly or virtualized for cloud.; ; • Cloud architecture and design – Architecting cloud solutions and applications for a cloud-based hosting model, including public, private and hybrid clouds.; ; • Infrastructure and application readiness assessment – Developing a high-level business case and technical proof of concept.; ; • Transition roadmap – Developing a plan for end-to-end transition/migration. Our transition management specialist teams assist companies in effectively transitioning to the cloud with low risk within aggressive timelines.; ; • DevOps enablement – Advising clients in the cloud-enabled organizational, process and tooling changes to set up and transition to DevOps approaches.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Empowered Learning

Training

• Training service provided: Yes
• How the training service works: The support and development of staff is a vital part of a digital education transformation solution. CGI works with the Customer to agree their ideal support model, offering a variety of types of training and a number of ways to access it.; ; Our Foundation Support Plan is the basis of our staff development and training. Within all instances of Empowered Learning, this includes:; ; Deployment Support - An accessible trainer during period of deployment.; ; Initial webinar for all staff - Welcome to the Project and ‘getting started’ training.; ; Apple Teacher Bootcamp - Webinar sessions, available to all staff. These will be run often enough to ensure all staff have access, and deliver a baseline competence across teaching staff. ; ; Empowering Remote Learning - Core App sessions consisting of opt-in webinars, available to all staff focused specifically around remote learning tools, such as Microsoft Teams. These could be pre-recorded sessions ‘as live’, then shared via YouTube channel and supported by an optional support session, to minimise the number of live webinars.; ; Empowered Learning Coffee-break - Informal drop-in sessions to support staff around key themes.; ; Empowered Learning Channel - YouTube (or other) channel with bite-size, anytime anywhere content, for access by anyone.
• Training is tied to specific services: Yes
• Services the training service works with: Empowered Learning

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: At CGI, we have a proven transformational capability. We have successfully implemented many hundreds of UK projects, 95% ‘on time, on budget’, including multiple migrations to Cloud platforms. We deliver a migration to the cloud in a carefully controlled programme, while minimising disruption to students’ education.; ; Setup consists of projects to put in place the necessary infrastructure in support of device deployment. ; ; Included as part of this setup, are:; Network Project -; • Curricular wireless network re-design and re-configuration; • Site surveys to agree required additional capacity; • Installation and configuration of additional Wi-Fi capacity.; Audio-visual Project -; • Coordination of audio-visual equipment installation; • Audio-visual modernisation and standardisation.; Deployment Project -; • Initial teacher training; • Management of device build and deployment at school or home; • Safeguarding and content filtering setup and deployment; • App store build and deployment; • Initial managed identity setup and deployment.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Empowered Learning

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide ongoing support of our Empowered Learning Service in a multitude of ways, including the following.; To support the training and development of staff, we will schedule and execute teaching training via a range of support plans and prepare an annual teaching training plan. We will additionally conduct annual training review and planning sessions to ensure the effectiveness and quality of this support. ; We will provide our 5-star accredited UK Service Desk for fault reporting, user support and lost/stolen reporting for Digital Leaders of Learning, Teachers and Admin Staff. Through our Service Desk, we will also provide Device Management, fault resolution and user support.; As part of Device Management, we will provide annual rebuild and reallocation of Sharing Suitable Devices returned by school leavers for re-use at alternative Establishments and reallocation for school year progression.; To support applications, we will deploy patches and updates to Empowered Learning Service applications and operating systems within 90 days of their release by their manufacturer.; To support changes, we will carry out technical, service, security and commercial impact assessments requested via the Change Control Procedure. We will also package and deploy applications to a private application store.

Service scope

• Service constraints: •The Customer will purchase or lease required hardware in sufficient volumes and timescales to meet the agreed deployment plan.; ; •Site surveys required to determine additional network capacity required. ; ; •A centralised support model will be used to optimise service and cost.; ; •The Customer will provide a minimum of one nominated ‘Digital Leader of Learning’ for each school to manage site access, take part/co-ordinate training, deployment planning and act as site experts for initial consultation or escalation of issues by users.; ; •The Supplier Service Desk will not be directly available to pupils and will only be contacted by teachers and super-users.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: CGI's UK Service Desk will be available Monday to Friday 08:00 a.m. to 6:00 p.m. excluding bank holidays to provide support to end users. Customer super-users will act, as first points of contact for teachers, administrators and where local establishment procedures require it, students. Only super-users and teachers will be able to contact the Service Desk for user admin, break/fix, support requests and device management.; The Service Desk will receive first line notification of incidents and service requests and maintain full ownership of these until they are fully resolved.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: All Clients will pay for their Empowered Learning Service per device supported, on a per month basis.; ; The per device, per month core service price covers the core activities of the Empowered Learning Service as described in the Service Description:; • Telephone Support; • Device Management; • Identity Management; • Content Filtering; • Managed App Store.; ; Based on a representative example with a volume of 6,000 devices:; • The core service price would be £3 per device per month.; ; CGI use the SFIA rate card as the basis to charge for additional services that are not included in the core activities such as deployment, change, training, consultancy and exit. These resource based costs vary depending on the requirements, the current state and which activities each party undertakes.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek Certification Limited
• ISO/IEC 27001 accreditation date: 28/03/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing. Our certification covers the provision of outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a member of the Government Digital Sustainability Alliance, CGI leads others to protect and improve the health of our planet.; CGI in the UK has committed to achieve net zero by 2026, based on Science Based Targets (SBTs), achieving an 84% reduction in emissions across our operations from our 2019 baseline. We will use our Carbon Impact Tool to identify and track contracting body contract associated emissions, building these into our net zero plans to reduce any negative environmental impacts of contracts.; We have extended our climate change commitment into our supply chain such that 50% of our suppliers, by spend, will have set their own SBTs to reduce their climate impact by 2026. This will apply to suppliers we engage to support the delivery of call-off contracts. We are supporting suppliers through quarterly net zero knowledge sharing webinars. So far 23% of our suppliers, by spend, have set SBTs.; Our environmental engagement programme 'No Planet B' influences CGI members, clients, suppliers and communities to support environmental protection and improvement. We achieve this through activities such as litter picking and our tree and hedge planting programme where, together with clients and suppliers we have planted 19,500+ UK native trees. Our members partner with clients and suppliers on tree-planting days. We will invite contracting bodies and their ecosystem partners to participate in such activities, connecting them with the environment and increasing protection and enhancement awareness.; CGI's UN-supported research programme, Sustainability Exploration Environmental Data Science (SEEDS), brings organisations, academics and experts together to collaboratively devise/deliver environmental solutions. SEEDS is accelerating efforts to address climate change by researching climate mitigation solutions and waste reduction.; We will continue our partnerships with charities and Social Enterprises, including Canal and River Trust to mobilise action on environmental protection objectives through collaborating with local communities.

  Covid-19 recovery

  CGI continues to support our clients, local communities and charities with our programmes designed to assist their continued recovery and economic sustainability as a result of the COVID-19 pandemic.; Building on CGI’s wide experience in delivering STEM events for students, in 2022 we launched our CGI Young Dreamers programme working in partnership with government organisations and clients to support social mobility by broadening the future career prospects of students from underserved backgrounds. Young Dreamers aims to inspire young people and show the breadth of activities that could translate into STEM careers. It provides them with opportunities to enhance their skills, broaden their networks and gain confidence. It offers students industry insight, introducing them to professionals from a range of organisations and giving them a taste of how these professionals use STEM to solve real-life business problems. Our journey so far has involved over 1,400 students, supported by over 100 volunteers in three different UK locations. Students enjoyed the entire process and cited a range of skills where they felt they had progressed, including teamwork, communication, listening and presenting. We will invite contracting bodies to attend an annual Young Dreamers event to see first-hand the positive impact of the events.; CGI champions digital inclusion for all, taking actions locally to improve access to technology. We donate laptops to charities, including those that provide a home, training, work opportunities and individual support to people who have experienced homelessness. The donated laptops are being used by formerly homeless people supported by the charity to help with personal development including online training courses, IT literacy and job searching.

  Tackling economic inequality

  CGI prides itself on making positive impacts on the communities where we live and work throughout the UK, mirroring the Government’s levelling-up agenda. We are growing and diversifying our supply chains, recognising the benefits this brings to our clients, including offering better value for money and providing expertise and knowledge that promotes and delivers innovative solutions.; We will continue to provide new employment and training opportunities including professional, graduate and apprenticeships, ensuring STEM careers are accessible for all. To create new skills in the IT industry, we offer a range of apprenticeships and partner with several universities to deliver our Technology Industry Gold accredited Degree Apprenticeships.; We support social enterprises including Breakthrough, providing mentoring and interview skills to prison leavers, enabling them to become work-ready. We will continue to inspire the next generation of IT professionals through our STEM camps, held across the UK in partnership with underserved schools and communities. Our CGI Young Dreamers programme works in partnership with government clients to support social mobility by broadening the future career prospects of students from underserved backgrounds.; CGI supports the Government’s priority to grow and diversify supply chains by providing opportunities for smaller organisations to work with us in delivering key solutions to our clients. Since 2016 we have provided opportunities for over 600 SMEs. We are signatories of the Prompt Payment Code. Throughout our engagements, any change control will include a check on potential inclusion of SME, Social Enterprises or new businesses. This will, where appropriate, include advertising opportunities on Contracts Finder and Find a Tender. We also welcome input from our clients, as they often have valuable insight into supplier offerings. ; For transparency, we will report on the number, value and proportion of contract spend being undertaken by SMEs and Social Enterprises per call-off contract, to contracting bodies.

  Equal opportunity

  CGI is an Equal Opportunity Employer. We commit to:; • Continuing to measure and reduce our Gender and Ethnicity Pay Gaps; • Publishing our Voluntary Reporting Framework on disability, mental health and wellbeing; • Inclusive and accessible recruitment practices; • Investing in training and progression. ; CGI UK is closing its gender and ethnicity pay gaps year-on-year. Our mean gender pay gap is 6.8%, compared to 8% in 2021, surpassing the technology industry’s gender pay gap of 16%. Our mean ethnicity pay gap is 6.9%.; CGI is a Disability Confident Employer. Through recruitment, onboarding and development, we create an environment that enables members with disabilities to flourish. With a strong disability network, accessibility support and leadership commitment, we are determined that the projects we work on benefit from all talents and insights.; We will continue our partnership with Breakthrough, a social enterprise equipping prison leavers with skills to succeed in a long-term career within the technology industry. CGI supports this by hosting skills days at our offices covering mock interviews, presentation skills and public speaking.; Our inclusive and accessible recruitment practices encompass advertising vacancies within specialist communities, providing equal opportunities for underrepresented groups, and accommodating adjustments including additional assessment time and physical adjustments. We will promote our vacancies with communities including myGWork, a networking hub for LGBTQ+ professionals, and Evenbreak, a disability job board.; CGI invests in annual training that aligns with existing and emerging technologies. Our comprehensive learning and development platform provides members with learning pathways leading to certified qualifications. We will encourage rotations and secondments across industry sectors to upskill our members.; We continually review and audit our recruitment and supply chain practices to ensure our Modern Slavery commitment is delivered in practice. We will continue to instruct all CGI UK members to follow our Modern Slavery Policy.

  Wellbeing

  Health and wellbeing are critical to the success of our members and organisation. Therefore, we are committed to fostering a health-focused environment where all members can thrive personally and professionally. However, wellbeing is not an issue exclusively concerning our business; we are equally committed to supporting the wellbeing of the communities in which we operate. We achieve this by:; • Continually investing in programmes for our workforce, including ‘Oxygen’, our wellbeing centre of expertise, our 24/7/365 Member Assistance Programme, physical wellbeing activities and Workplace Adjustments.; • Extending health and wellbeing initiatives with our clients and suppliers.; • Promoting social wellbeing for local communities to support physical and mental health.; CGI is a signatory of 'The Mental Health at Work Commitment'. We will continue to invest in training to expand upon the 300 plus UK members who are certified Mental Health First Aiders. These members have developed a strong support network for their colleagues.; We will continue to invite our clients suppliers and communities to participate in initiatives that encourage the improvement of health and wellbeing. Examples include physical movement challenges and delivering knowledge-sharing events on health and wellbeing topics such as menopause and mental health in young professionals.; CGI funds a minimum of one volunteering day per annum for each member to support local initiatives or charities, making a significant difference to the communities in which we live and work.; We collaborate with our clients and suppliers to identify opportunities to support the wellbeing of local communities. An example of this is our kit sponsorship for local community groups and sports clubs. With a track record of aiding over a thousand different groups, our programme promotes connection, physical activity, teamwork, and community cohesion. This not only benefits individuals directly involved but also contributes to the broader community’s health and wellbeing.

Pricing

• Price: £3.00 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.