Proceed Data Migration Solutions

SAP Archiving Service - Archive Support

The service allows access to Proceed SAP archiving consultants to answer any archiving related questions, including a dedicated helpdesk and FAQ library and periodic health-checks where we run through archiving status and additional archiving opportunities

Features

• Support for all SAP archiving types (data, documents etc..)
• Support of all archiving scenarios
• Support all SAP transactional systems
• Dedicated HELP Desk
• Direct access to SAP Archiving experts
• Agreed SLAs to ensure continuity of service
• FAQ Library

Benefits

• Relieve strain on your internal resources
• Increase efficiency in deployment and maintenance
• Make full use of SAP/ILM, SAP’s powerful, integrated archiving system
• Increase SAP return on investment (ROI)
• Access to SAP archiving specialist
• Continuity of service to address business risk

£1,200 to £2,000 a unit a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.wood@proceedgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

891638105730207

Contact

Mr Paul Wood
07873880056
paul.wood@proceedgroup.com

Planning

• Planning service: Yes
• How the planning service works: Before the implementation of the SAP Archiving support Service - The pre-requisite before starting you would need to implement SAP ERP Archiving and Data Management. This explains how SAP ERP Archiving should be activated in your organisation
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training would be provided where applicable using either self service FAQ's or online tutorials tailored specifically to there services deployed
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: By the nature of the service the set-up and migration would be part of the service implementation as defined in the planning
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Your or our hosting partner will support and manage the hardware and run management. They will ensure the archive performance is optimised to the data retrieval SLA's defined in the planning phase

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Level 1 - Archive infrastructure failure (N/A as no supported by this service). Level 2 - Archive job failure, schedules archiving job fails - Response to failure within 24 hours resolution within 3 working days. Level 3 - When data identified for archiving was unsuccessfully moved to the archive store, response to failure within 48 hours, resolution within 5 working days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Level 1 - Archive infrastructure failure (N/A as no supported by this service). Level 2 - Archive job failure, schedules archiving job fails - Response to failure within 24 hours resolution within 3 working days. Level 3 - When data identified for archiving was unsuccessfully moved to the archive store, response to failure within 48 hours, resolution within 5 working days

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  This support service is delivered remotely by Proceed's consultants, so this service delivers a net 0 carbon footprint.

Pricing

• Price: £1,200 to £2,000 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.wood@proceedgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.