Energy Elephant Ltd

Automated Sustainability/Energy Data Management & Analysis

The EnergyElephant platform uses automation, AI, and analysis technologies to create, store, organise, and analyse all of your energy and carbon data in one central, searchable, and secure location. It helps you save time, reduce costs, meet compliance, and improve sustainability through optimisations in systems, processes, and behaviour.

Features

• Automates all energy and carbon data creation, collection and analysis
• Proprietary real-time bill validation engine (one invoice per second)
• Supports bills from multiple countries, in multiple currencies
• Combines all existing data streams, meters, bills, IoT sensors
• Automatically imports new bills from web portals of utility suppliers
• Live views and analyses of energy supply and consumption
• Five-year budget projection, with year-on-year projections and changes
• Scientifically accurate monitoring and reporting on carbon and GHG emissions
• Different access permissions for users; single access point for audits
• Supports reporting across wide range of protocols, initiatives, and frameworks

Benefits

• Reduces energy and carbon data management time by over 90%
• One central, searchable, and secure location for all data
• Single source of truth for large and/or geographically distributed operations
• Decentralise ownership of sustainability improvement projects across various business units
• Data access at asset level, and any level of granularity
• Instantly identify under- or over-performing assets
• Realise immediate cost and energy savings based on capacity adjustments
• Create, track, and set targets; compare baselines and set benchmarks
• Model carbon price risks and offsets; flag penalties; track paybacks
• Faster and better-informed decision-making for all users

£1,200 to £60,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@energyelephant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

892269711932806

Contact

Eoin ó Fearghail
+353894611611
info@energyelephant.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No known constraints.
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours weekdays for standard support.; Premium support options available.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Raise support queries while logged in.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Free email support available to all users.; Premium support for phone/email at extra cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our main design goal is to automate energy and carbon data analysis, so the learning curve is intentionally as small as possible to get started. ; ; We also provide users with documentation on the features available.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data is available as CSV downloads.; ; Furthermore, as part of our GDPR compliance, all data added to the platform can be downloaded in a bundle, or as individual files.
• End-of-contract process: The service is billed monthly or annually. Where a contract ends, all data is maintained, and the user may upgrade to a paying account at any time in the future, or delete all data.; ; The 'basic' version of our service allows for limited free access to data and analysis outside of contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile views of data are less detailed.; Less interaction is possible with data.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web-based interface.
• Accessibility standards: None or don’t know
• Description of accessibility: Unknown
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: All features are available via our API. Most commonly, bill processing is used to convert from PDF to a more usable format.; ; We also have an API for our EnergyElephant meter-reading mobile app tailored to our smart analytics platform that eliminates the need for bills based on estimated readings.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation focuses on user layout and preferences.

Scaling

• Independence of resources: Service can scale as required. Extensive caching ensures most usage; does not place any load on our systems.; ; We can also review dedicated infrastructure for key/large users.

Analytics

• Service usage metrics: Yes
• Metrics types: All user actions are tracked, as well as usage activity data.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: All data is available as CSV downloads. It can be downloaded in a bundle, or as individual files.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • Excel
  • HTML
  • Photos (for meter readings)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99% uptime.; ; Users refunded pro-rata for any outages.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All users are set up with specific permissions.; ; In most cases, read-only access is sufficient.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CDL Group
• ISO/IEC 27001 accreditation date: 27/04/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security of user data is paramount to our operations.; ; We endeavour to avoid the storing of any unnecessary data, including PII.; ; All internal and external processes of our service are routinely assessed for issues.; ; All software updates are reviewed and applied promptly.; ; A security overview is available on request.
• Information security policies and processes: All data supplied by users is considered confidential.; ; No access to user data is provided to third parties or non-permanent staff. In general, staff will only access user data when authorised to do so.; ; All data access is tracked, and shown to users.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All software changes are tracked.; ; Any security issues related to third-party software are addressed as soon as practical.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Regular software patching is applied monthly.; ; Any critical issues in deployed code are patched as soon as practical. ; ; Where there is a conflict between security and availability, we will choose the more secure approach.; ; All CVEs for packages are tracked via email alerts.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: More details in our security statement
• Incident management type: Undisclosed
• Incident management approach: We encourage users to report any potential issues.; ; Each incident is fully reviewed, and a full report is issued to all affected users.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  By empowering more organisations with the tools they need to make better energy and sustainability decisions using their data, EnergyElephant is committed to accelerating decarbonisation and achieving the Net Zero future that our planet and people deserve.; ; Our platform provides multi-site organisations with one central hub for all their energy and carbon data monitoring and reporting. Live monitoring and access to real-time data at asset level across all facilities helps identify areas that need attention on any given site. Being able to take corrective action within minutes of an incident occurring leads to improved energy efficiency, reduced resource consumption, and lower operating costs.; ; Our system allows you to set benchmarks and create your own tracking baselines based on historical organisational data. From there, you can set your science-based energy efficiency, carbon reduction, and sustainability targets, monitor progress, implement corrective actions, and drive continuous improvement through optimisations in processes and behaviour. Using numerous methodologies, we provide best-in-class accuracy in carbon footprints based on actual energy use and grid-associated emissions at the time of use. ; ; We can also identify and recommend project opportunities to improve sustainability with measurable results. The system shows which projects should be prioritised in terms of effectiveness and return-on-investment, and then tracks the current status of projects considered, completed, or rejected. Promoting a culture of shared responsibility, combined with transparency and clear accountability for the successful execution of individual projects, helps facilitate better decision-making and improved energy and sustainability management practices all round. ; ; If embedding sustainability into your operations and culture is a priority, then developing interoperability frameworks that break down data silos is key. As your data set continues to grow, our platform provides a deep corporate knowledge base to build and learn from, which in turn supports your organisation’s ongoing sustainability journey.

Pricing

• Price: £1,200 to £60,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We offer a free 14-day trial, and a paid three-month trial, both using your own energy bills so you can see exactly how the system works.
• Link to free trial: https://energyelephant.com

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@energyelephant.com. Tell them what format you need. It will help if you say what assistive technology you use.